The Counter

4.5 stars 4.5 out of 5 12 ratings
$Celiac Friendly, Gluten Free Menu, Burgers + 8 more
80% of 5 votes say it's Celiac friendly

369 S California Ave, Palo Alto, CA 94306 Directions

(650) 321-3900
  • User profile picture thumbnail
    1 ratingJuly 27, 2017

    I used my Nina on the bun and sweet potato fries- they tested positive for gluten. I specified that I had a gluten allergy and to be careful about cross contamination.

  • User profile picture thumbnail
    5 ratingDecember 03, 2016

    Great tasting food! One option for a gf bun and it's typical and not soft and doughy, but they have a decent separate GF menu! Otherwise, get your meal as a salad bowl with all the fixings and toppings you can have. A big portion and filling. Not cheap, but food around here is anything but. However, I feel like it's worth it at this restaurant. This is not fast food. But they still are pretty quick. If you're a burger eater, or chicken tender fan (not GF), this is delicious food. Also, kitchen has a dedicated GF area so no chance of cross-contamination. Usually a very busy place. Regular and sweet potato fries are really yummy. Onion strings are to die for. Literally, if you're GF. But ate them once anyway knowing I'd be paying dearly later -.- !! Full bar, too. Kid friendly with kid-menu. Amazing shakes. Can't go wrong here. Mtn View location is a lot bigger than the Palo Alto one, and I prefer the Mtn. View location, with smaller lines and way less cold. Thumbs up!

  • User profile picture thumbnail
    5 ratingNovember 08, 2015

    Had a hamburger bowl that was really good. Manger's very familiar with celiac and they have GF buns. Fryer is dedicated but they were very honest and said that the non gf fryer was right next to it and it could splatter and cc. I really appreciate their honestly.

  • User profile picture thumbnail
    5 ratingJune 01, 2015

    Gluten free menu. My favorite burger place!

  • User profile picture thumbnail
    5 ratingApril 04, 2015

    My first time here, visiting from the Midwest and the food was great! The GF menu had a good selection to choose from. I had the build a burger and sweet potato fries! I will definitely go back. 😃

  • User profile picture thumbnail
    3 ratingAugust 18, 2014

    I LOVE being able to get a glass of wine with my burger. And to have it in a bun?!? Yes Please!! But at the Counter? No thanks. The buns are dry and brittle, every time. If Im ginna have a lettuce wrapped burger, I'll head over to In n' Out. The service is decent, and the other food options are ok. I bit on the pricey side. I'll go to The Counter as an easy option with friends.

  • User profile picture thumbnail
    4 ratingNovember 18, 2013

    Good food, good service. Wish they had a GF beer, though.

  • User profile picture thumbnail
    5 ratingJanuary 26, 2013

    The veggie and grilled chicken are gluten free and you can make special requests. I love this place. Had the GF bun once...like most GF bread it was dry as a brick so I stick with the salad bowl option instead.

  • User profile picture thumbnail
    5 ratingDecember 22, 2012

    Great awareness of gluten free; hamburgers, buns!, fries, simply wonderful.

  • User profile picture thumbnail
    5 ratingJune 26, 2012

    Not only can you get a great gluten free burger on a gluten free bun but they use a separate fryer for their frys so for the first time in years I "had frys with that"! The burger was very tasty and juicy, the frys crispy and the selection huge. I had no reaction at all after eating here and I can be sensitive to cross-contamination so they must be doing something right. Thank you guys for letting me indulge in frys again!

  • User profile picture thumbnail
    5 ratingSeptember 17, 2017

    725 W 7th St, Los Angeles, CA 90017

    GF bun was delicious and so were the shoestring fries! Great service and awesome choices for everyone!

  • User profile picture thumbnail
    5 ratingSeptember 17, 2017

    12117 Ventura Blvd, Los Angeles, CA 91604

    I feel very safe eating here! They have gluten free buns and delicious burgers! 100% my go to burger spot. The fries are also safe to eat!

  • User profile picture thumbnail
    5 ratingSeptember 06, 2017

    1451 Broadway, New York, NY 10036

    Great burger love being able to choose every part of my burger. (I don't like any burger sauces) really fresh and what I call a clean burger, no grease! total gluten free menu

  • User profile picture thumbnail
    5 ratingSeptember 06, 2017

    1451 Broadway, New York, NY 10036

    Shannon, our waiter was very knowledgeable, friendly and assured me there would be no cross contamination. He was right and it was hands down the best burger and sweet potatoe fries I have had in 5 years!

  • User profile picture thumbnail
    5 ratingSeptember 03, 2017

    3225 North Harbor Drive, San Diego, CA 92101

    Staff understands gluten & they have a dedicated dryer. I enjoyed my burger in a bowl.

  • User profile picture thumbnail
    5 ratingSeptember 03, 2017

    50 N Central Ave, Phoenix, AZ 85004

    I had a 1/3 pound burger with lettuce & cut tomato & honey mustard, with fries. It was very good. My husband had a regular burger with grilled onions & bar-b-cue sauce and said it was the best restaurant burger he's had in a long time.

  • User profile picture thumbnail
    5 ratingSeptember 02, 2017

    4601 Washington Avenue, Houston, TX 77007

    I ordered a burger+ lettuce bowl, and it was delicious! I did not get sick afterward. I look forward to trying the gluten free bun next time I visit.

  • User profile picture thumbnail
    5 ratingAugust 31, 2017

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Great knowledge of GF options!! Separate fryer for sweet potato fries were a great surprise!!

  • User profile picture thumbnail
    5 ratingAugust 24, 2017

    3055 Olin Ave #1035, San Jose, CA 95128

    This place was amazing and safe for gluten free / dairy free! My gluten / dairy loving coworkers loved it too. Its in a cute little upscale shopping center. I'll be back!

  • User profile picture thumbnail
    5 ratingAugust 23, 2017

    3505 E Monarch Sky Ln, Meridian, ID 83642

    The food was Awesome!! Service was great! I'm on my way to eat there again!

  • User profile picture thumbnail
    2 ratingAugust 23, 2017

    Terminal 7, 1 World Way, Los Angeles, CA 90045

    They have gluten free buns but have no knowledge of what else might contain gluten. Not helpful.

  • User profile picture thumbnail
    5 ratingAugust 20, 2017

    9595 Six Pines Dr #1000, The Woodlands, TX 77380

    Been here countless times and have never had problems. I'm not sure about anything else except for the burgers, but the burgers are great.

  • User profile picture thumbnail
    5 ratingAugust 20, 2017

    3505 E Monarch Sky Ln, Meridian, ID 83642

    Delicious food. Responsive to celiac needs. I can write celiac right on my order! The server always says she will point it out to the chef. I've never had any negative reactions.

  • User profile picture thumbnail
    5 ratingAugust 09, 2017

    2580 W El Camino Real, Mountain View, CA 94040

    Great with gluten free including tasty gluten free bun. Be aware the gluten free menu didn't have prices.

  • User profile picture thumbnail
    5 ratingAugust 07, 2017

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    My server was knowledgeable, and gave me a celiac menu right away. She also had the presence to mention that everything was gluten free while delivering my plate. Just an extra double check to let me know she got the message. I really appreciated that. And it was a good burger, too.

  • User profile picture thumbnail
    5 ratingAugust 04, 2017

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    [email protected] MIA (Miami international airport) was amazing and saved me from being glutened. The American cheese they use contains gluten so she had my order changed immediately. The hamburger bun tasted like a normal bun. I'm so thankful for this app so I was able to eat safely while waiting for our flight. She also gave me the card and crossed off everything I couldn't have in he menu so if I go to another Counter I would be safe!

  • User profile picture thumbnail
    5 ratingAugust 03, 2017

    3505 E Monarch Sky Ln, Meridian, ID 83642

    Gluten free menu. Dedicated fryer gluten free sweet potato fries. Great food. Have eaten here many times and felt great after. Staff really nice.

  • User profile picture thumbnail
    5 ratingJuly 26, 2017

    1451 Broadway, New York, NY 10036

    Awesome gf place!! Great burgers and fries!! I wouldn't try the shakes because they serve malts for regular customers and they might use the same blenders as the shakes. But overall good gf burger joint!!

  • User profile picture thumbnail
    2 ratingJuly 21, 2017

    11922 Democracy Drive, Reston, VA 20190

    Disappointed that things have changed so much since we last visited...beware cross contact ...fried items stick with something simple

  • User profile picture thumbnail
    4 ratingJuly 17, 2017

    1451 Broadway, New York, NY 10036

    Reliable and have a separate fryer for the Fries. Servers not uniformly knowledgeable but if you are patient and work with them it helps, for example got different answers on whether the pickles are GF. But after three or four visits our Celiac son has not gotten glutened yet and that is our standard. Only thing that would make a meaningful improvement in our view is getting a better bun. Shake Shack and some other places have figured it out; there are much better versions than Udi's out there (sorry Udi's!).

  • User profile picture thumbnail
    5 ratingJuly 16, 2017

    1451 Broadway, New York, NY 10036

    My daughter was so excited to get a gluten free hamburger on a bun that tasted good and didn't fall apart when you picked it up. Customizing your burger added to the fun experience. We ate at the bar and Katerina was super friendly. It is definitely a great place to try!

  • User profile picture thumbnail
    5 ratingJuly 14, 2017

    41 W Hillsdale Blvd, San Mateo, CA 94403

    Good food with no cross contamination.

  • User profile picture thumbnail
    5 ratingJune 24, 2017

    39350 Paseo Padre Pkwy, Fremont, CA 94538

    Counters in general are consistently good. I've eaten at them regularly and have never gotten sick. This location had excellent service and the burger was cooked exactly as ordered. One of my favorites!

  • User profile picture thumbnail
    4 ratingJune 24, 2017

    1451 Broadway, New York, NY 10036

    Very nice place for younger kids for gluten free. Not completely celiac friendly but good for GF.

  • User profile picture thumbnail
    5 ratingJune 22, 2017

    4601 Washington Avenue, Houston, TX 77007

    very delicious food!

  • User profile picture thumbnail
    1 ratingJune 20, 2017

    850 Mansell Rd, Roswell, GA 30076

    I took precautions at this place and my order was most definitely gluten free. I stressed the importance of celiac to my waitress and she assured me that I was in good hands. Later that night I was extremely sick, and we called the restaurant to make sure everything I ate was gf. Turns out, the bread that the waitress had given me was gluten sourdough bread. Just want to let you guys know so you're extra careful eating here. However it was a little while ago so things might have changed.

  • User profile picture thumbnail
    5 ratingJune 17, 2017

    1451 Broadway, New York, NY 10036

    Pretty cool and relatively quick burger joint that has sandwiches and salads too. Crumbly gf bun but gf fries were to die.. great overall choice

  • User profile picture thumbnail
    5 ratingJune 17, 2017

    50 N Central Ave, Phoenix, AZ 85004

    Had lunch here yesterday with 8 yo GF son. Full GF menu to create a burger and also sandwiches and a few other items. Dedicated fryer - great shoestring fries! Son loved it, no problems. Rest of family enjoyed menu too. Staff was very knowledgeable. Would eat here again!

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  • User profile picture thumbnail
    5 ratingJune 06, 2017

    1451 Broadway, New York, NY 10036

    Dedicated fryer and GF bun, although bun is not the greatest. It's very crumbly/mushy. Burger on greens is an excellent alternative though!

  • User profile picture thumbnail
    5 ratingJune 04, 2017

    2580 W El Camino Real, Mountain View, CA 94040

    Love the chili cheese fries (which are safe as they have a separate gluten free fryer)! The HD Chicken sandwich is also really great on their gluten free bun. This place has a good amount of gluten free options so you can go frequently and mix it up each time by creating your own burger or, if you're like me and have favorites, it's also a good and safe place to go regularly and get basically the same thing each time 😊 I personally find it really nice to have a good local place I can safely eat at regularly.

  • User profile picture thumbnail
    5 ratingMay 27, 2017

    50 N Central Ave, Phoenix, AZ 85004

    Excellent burgers with so many options, including french fries that have a dedicated fryer!

  • User profile picture thumbnail
    5 ratingMay 27, 2017

    1451 Broadway, New York, NY 10036

    Outstanding gf menu. Dedicated fryer. Really helpful staff. Fun atmosphere. Incredibly reasonable prices for the area.

  • User profile picture thumbnail
    5 ratingMay 21, 2017

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Seriously fantastic food and the service staff was very knowledgeable and accommodating. Dedicated fryer, so I got to have sweet potato fries! I also had the "tuna burger in a bowl" (a tuna patty atop a bed of organic greens). It was absolutely delicious! I really wish I had access to a restaurant like this at home. Can't wait for the opportunity to eat there again.

  • User profile picture thumbnail
    4 ratingMay 19, 2017

    4211 Waialae Ave, Honolulu, HI 96816

    Food was pretty good. Gluten free fries, buns and menu. Service was a little below average.

  • User profile picture thumbnail
    5 ratingMay 18, 2017

    3505 E Monarch Sky Ln, Meridian, ID 83642

    Always a treat! My fav is the chili cheese fries and spiked milkshake with titos tequila. The kitchen manger knows everything that is safe and they make everything from scratch!

  • User profile picture thumbnail
    5 ratingMay 13, 2017

    1451 Broadway, New York, NY 10036

    We were looking for something that was close to the Sondheim theater 🎭 and would be pretty quick and not super expensive (remember this is Times Square). My husband and I both had turkey burgers and enjoyed them. We were handed a coupon for fries when we walked up to the door and they were very good - shoe string style. I'm GF and they had a separate menu for me The GF bun was very tasty. We finished off with root beer floats. The wait staff was friendly and efficient. The restaurant was clean and well lighted. I would check it out when you're in Times Square

  • User profile picture thumbnail
    5 ratingMay 07, 2017

    50 N Central Ave, Phoenix, AZ 85004

    Bison burger to die for!!

  • User profile picture thumbnail
    5 ratingApril 27, 2017

    3505 E Monarch Sky Ln, Meridian, ID 83642

    My celiac hubby ate here off the GF menu, loved it and didn't get sick. Our non-celiac kids also loved it, so it's great for the whole family.

  • User profile picture thumbnail
    1 ratingApril 18, 2017

    41 W Hillsdale Blvd, San Mateo, CA 94403

    Ordered gluten free bun, and clearly received sourdough bread. When I complained I thought this wasn't gluten free, the waitress was rude and snippy at me and refused my table service the rest of the night. No compensation, nobody sent it back to the kitchen … there are many decent Counter locations nearby, this is not a good one.

  • User profile picture thumbnail
    5 ratingApril 14, 2017

    4211 Waialae Ave, Honolulu, HI 96816

    Gluten-free, easy to customize menu and a conscientious server! (I mean a legit GF menu - separate, pre-printed menu with only GF items, not a regular menu with some options marked as GF-able.) Super selection of burgers, salads, sandwiches, and (for the adults) cocktails and (not GF) beer. They have two fryers; our server said one is supposed to be reserved for GF but she had her doubts so she went to investigate herself, before we could even suggest it. She reported that the two fryers are next to each other and, while the chefs try, she couldn't guarantee no XC, so we didn't chance it. (She has a family member w celiac so really understands.) Overall, a solid and well-meaning effort, but I'll probably write corporate to suggest that they separate or put a partition between the fryers. Still definitely worth checking out, but proceed w caution on the fries.

  • User profile picture thumbnail
    5 ratingApril 09, 2017

    3505 E Monarch Sky Ln, Meridian, ID 83642

    We eat here all the time. They have gluten free buns and bread. Awesome gluten free menu - actually one of the best I've ever seen! We love their milkshakes, chili, burgers, and sandwiches. My favorite meal is the banana split milkshake, sweet potato fries and gf grilled cheese. Yum!!!!!!

  • User profile picture thumbnail
    5 ratingApril 08, 2017

    850 Mansell Rd, Roswell, GA 30076

    Wonderful food - nice, big gluten-free menu. Waiters are knowledgeable!

  • User profile picture thumbnail
    5 ratingApril 07, 2017

    3055 Olin Ave, San Jose, CA 95128

    lots of great options, including fries that are safe to eat! we will definitely be back.

  • User profile picture thumbnail
    4 ratingApril 06, 2017

    1451 Broadway, New York, NY 10036

    good gf menu, knowledgeable staff.

  • User profile picture thumbnail
    5 ratingApril 06, 2017

    1699 N California Blvd, Walnut Creek, CA 94596

    great place for a Newby to this gluten free thing like me

  • User profile picture thumbnail
    4 ratingApril 04, 2017

    11922 Democracy Drive, Reston, VA 20190

    Food was ok. Not sure I would return due to customer service.

  • User profile picture thumbnail
    5 ratingMarch 23, 2017

    41 W Hillsdale Blvd, San Mateo, CA 94403

    Great GF food and great attention to making food for those with Celiac.

  • User profile picture thumbnail
    4 ratingMarch 19, 2017

    1451 Broadway, New York, NY 10036

    It was nice that we were asked by the greeter if anyone in our party needed a gluten free menu. The gf menu had a lot of options even fries and sweet potato fries. They have a lot of options for customizing your burger. Enjoyed my meal here.

Gluten-Free Features

  • Bread/Buns
  • Burgers
  • Celiac Friendly
  • Gluten Free Menu

Categories

  • Dairy-Free
  • Fast Food
  • Kid Friendly
  • Lunch
  • Pescetarian Friendly
  • Restaurant
  • Vegan Friendly
Monday
11 am - 10 pm
Tuesday
11 am - 10 pm
Wednesday
11 am - 10 pm
Thursday
11 am - 10 pm
Friday
11 am - 11 pm
Saturday
11 am - 11 pm
Sunday
11:30 am - 9 pm
  • maps.google.com/?cid=16643828170754726190

map of The Counter

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