The Counter

4.5 stars 4.5 out of 5 14 ratings
$Celiac Friendly, Gluten Free Menu, Burgers + 11 more
85% of 7 votes say it's Celiac friendly

369 S California Ave, Palo Alto, CA 94306 Directions

(650) 321-3900
  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    3 months ago

    Every year we come to this diner and do the make your own burger. The menu is great and reasonably priced. There are many patties, including the impossible burger. Great for a relaxed dinner at a restaurant.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    11 months ago

    Fries are gluten free depending on the day. Always ask. Knowledgeable manager at Cal Ave in Palo Alto location told me they share a fryer with gluten on some days and some days not. They clean the fryer out nightly. Gf buns amazing.

  • User profile picture thumbnail
    1 rating Not celiac friendly
    1 year ago

    I used my Nina on the bun and sweet potato fries- they tested positive for gluten. I specified that I had a gluten allergy and to be careful about cross contamination.

  • User profile picture thumbnail
    5 rating Celiac friendly
    2 years ago

    Great tasting food! One option for a gf bun and it's typical and not soft and doughy, but they have a decent separate GF menu! Otherwise, get your meal as a salad bowl with all the fixings and toppings you can have. A big portion and filling. Not cheap, but food around here is anything but. However, I feel like it's worth it at this restaurant. This is not fast food. But they still are pretty quick. If you're a burger eater, or chicken tender fan (not GF), this is delicious food. Also, kitchen has a dedicated GF area so no chance of cross-contamination. Usually a very busy place. Regular and sweet potato fries are really yummy. Onion strings are to die for. Literally, if you're GF. But ate them once anyway knowing I'd be paying dearly later -.- !! Full bar, too. Kid friendly with kid-menu. Amazing shakes. Can't go wrong here. Mtn View location is a lot bigger than the Palo Alto one, and I prefer the Mtn. View location, with smaller lines and way less cold. Thumbs up!

  • User profile picture thumbnail
    5 rating
    3 years ago

    Had a hamburger bowl that was really good. Manger's very familiar with celiac and they have GF buns. Fryer is dedicated but they were very honest and said that the non gf fryer was right next to it and it could splatter and cc. I really appreciate their honestly.

  • User profile picture thumbnail
    5 rating Celiac friendly
    3 years ago

    Gluten free menu. My favorite burger place!

  • User profile picture thumbnail
    Not celiac
    5 rating
    3 years ago

    My first time here, visiting from the Midwest and the food was great! The GF menu had a good selection to choose from. I had the build a burger and sweet potato fries! I will definitely go back. 😃

  • User profile picture thumbnail
    Celiac
    3 rating
    4 years ago

    I LOVE being able to get a glass of wine with my burger. And to have it in a bun?!? Yes Please!! But at the Counter? No thanks. The buns are dry and brittle, every time. If Im ginna have a lettuce wrapped burger, I'll head over to In n' Out. The service is decent, and the other food options are ok. I bit on the pricey side. I'll go to The Counter as an easy option with friends.

  • User profile picture thumbnail
    Not celiac
    4 rating
    5 years ago

    Good food, good service. Wish they had a GF beer, though.

  • User profile picture thumbnail
    5 rating
    5 years ago

    The veggie and grilled chicken are gluten free and you can make special requests. I love this place. Had the GF bun once...like most GF bread it was dry as a brick so I stick with the salad bowl option instead.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    5 years ago

    Great awareness of gluten free; hamburgers, buns!, fries, simply wonderful.

  • User profile picture thumbnail
    Not celiac
    5 rating
    6 years ago

    Not only can you get a great gluten free burger on a gluten free bun but they use a separate fryer for their frys so for the first time in years I "had frys with that"! The burger was very tasty and juicy, the frys crispy and the selection huge. I had no reaction at all after eating here and I can be sensitive to cross-contamination so they must be doing something right. Thank you guys for letting me indulge in frys again!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 week ago

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Awesome! Great burger. Dedicated fryer.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    3 weeks ago

    1699 N California Blvd, Walnut Creek, CA 94596

    Been here a number of times and never had any issues. The Turkey Burger is really good. They hv dedicated fryers for the fries.

  • User profile picture thumbnail
    Not celiac
    5 rating
    3 weeks ago

    41 W Hillsdale Blvd, San Mateo, CA 94403

    Excellent restaurant for anyone with allergies or need to be gluten/dairy free. Lots of options, server was educated and responsive to questions and concerns. The meal was fresh and flavorful. We will visit whenever we are back in town.

  • User profile picture thumbnail
    Featured Reviewer, Celiac
    5 rating Celiac friendly
    3 weeks ago

    1451 Broadway, New York, NY 10036

    We went right before a show and spoke with knowledgeable staff — I selected the make your own burger with their guidance and had fries from a dedicated fryer. It was all excellent!

  • User profile picture thumbnail
    Celiac
    5 rating
    4 weeks ago

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    The staff and especially Rosemary were amazing! Very knowledgeable about gluten free and cross contamination. The French fries were awesome!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 month ago

    2901 Ocean Park Boulevard #102, Santa Monica, CA 90405

    Gluten free buns that don’t taste terrible and other options available. Very knowledgeable staff!

  • User profile picture thumbnail
    Celiac
    5 rating
    1 month ago

    3055 Olin Ave #1035, San Jose, CA 95128

    The gluten burger was amazing. The best I’ve had since my diagnosis in 2005. We’ll prepare and very tasty. Great service as well.

  • User profile picture thumbnail
    Celiac
    5 rating
    1 month ago

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    The staff was knowledgeable and helped us find all of their gluten-free options. They have gluten-free buns, burgers, and more. Their fries are even in a dedicated fryer.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    1 month ago

    9110 Strada Pl #6130, Naples, FL 34108

    I thought this restaurant was so great for celiacs and GF people. Good menu to choose from already made burgers and then you can build your own with a Udi’s bun or on a bed of greens. Separate fryer for both shoestring fries and sweet potato fries! Wait was a little long but food was great when it came out!

  • User profile picture thumbnail
    Not celiac
    5 rating
    1 month ago

    3505 E Monarch Sky Ln, Meridian, ID 83642

    They asked us as we walked in we wanted a gluten free or vegan menu. The gf menu listed all the options separately (including sides and shakes). They removed all the guess work, it was so easy

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    2 months ago

    3505 E Monarch Sky Ln, Meridian, ID 83642

    Really good food and tons of gluten free options

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    2 months ago

    725 W 7th St, Los Angeles, CA 90017

    There is an extra gluten free menu and the waitresses was knowledgeable. She ask, if we want the fries, because they get fried in the same oil as some wheat stuff. The burger was super delicious

  • User profile picture thumbnail
    Not celiac
    5 rating
    2 months ago

    50 N Central Ave, Phoenix, AZ 85004

    "Make Your Own Burger" - GF menu, buns and they carry Omission!

  • User profile picture thumbnail
    5 rating
    2 months ago

    1451 Broadway, New York, NY 10036

    FANTASTIC!! The burger on a bed of lettuce makes two meals in one!! Was like a burger with a side salad. Best burger ever. Amazing service!!! Wonderful!!!

  • User profile picture thumbnail
    5 rating
    2 months ago

    2580 W El Camino Real, Mountain View, CA 94040

    Very easy to eat GF here and still have some options! Everything is customizable, which is great for both food allergies and picky eaters. Their fries are my favorite (and made in a dedicated fryer). The servers tend to be informed about GF needs. There is a separate GF menu, but I usually just use the regular build your own burger sheet and make a note at the top that I have a gluten allergy. I haven't had any issues, but you do need to know what to avoid (e.g. fried onion strings) to do it this way.

  • User profile picture thumbnail
    Celiac
    3 rating Celiac friendly
    3 months ago

    1451 Broadway, New York, NY 10036

    Dedicated fryer, many gluten free options, but you have to babysit your order and watch everything, and double check everything. If you send something back, you have to be very clear that they can't just slap the same patty on a gluten free bun.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    4 months ago

    1699 N California Blvd, Walnut Creek, CA 94596

    They will take care of you here. They have a separate area of the kitchen to make the GF items. They also have a separate fryer so you can eat regular fries or sweet potato fries! Great service and a full bar.

  • User profile picture thumbnail
    Not celiac
    2 rating Not celiac friendly
    4 months ago

    50 N Central Ave, Phoenix, AZ 85004

    Got a wheat free meal, but immediately noticed it was contaminated.

  • User profile picture thumbnail
    Not celiac
    5 rating
    4 months ago

    4211 Waialae Ave, Honolulu, HI 96816

    Very laid back environment, has a gf menu and quality product. Husband had the breakfast burger on gf bun and said it was amazing. Garlic parmesan fries are awesome too?

  • User profile picture thumbnail
    5 rating
    4 months ago

    1699 N California Blvd, Walnut Creek, CA 94596

    It is the best hamburger place I have ever been too. Gluten free with high quality food. I love their create a burger—best ever

  • User profile picture thumbnail
    5 rating Celiac friendly
    4 months ago

    725 W 7th St, Los Angeles, CA 90017

    Very helpful staff with knowledge on the glutenfree menu that they have. Best burger bun I have had in a long time. Will recommend to any celiac if they crave a burger!

  • User profile picture thumbnail
    Not celiac
    5 rating
    4 months ago

    50 N Central Ave, Phoenix, AZ 85004

    Food was 👍 great! Got a gluten free bun. The burger was amazing and the customization was such a great feature. Our waitress Meighan was understating, that thiswad out first time and we neededa gluten free menu.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    4 months ago

    20 Suffolk St, Dublin, Ireland 2

    I’m not usually a huge burger person but I loved this place! Our waiter Edwardo was exceptional and put up with all of my questions (both celiac related and general). My favorite part was the dedicated fryer for french fries! Some of the milkshakes are gluten free too!

  • User profile picture thumbnail
    Celiac
    5 rating
    5 months ago

    3055 Olin Ave, San Jose, CA 95128

    They have gluten free buns and you can build you own burger

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    5 months ago

    1451 Broadway, New York, NY 10036

    We were in a hurry to catch a show and they were so great! They brought out the food and check and made sure everything was going smooth. The food was also top notch! SO yummy and I’m not much of a burger person

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    5 months ago

    4601 Washington Avenue, Houston, TX 77007

    I’ve been struggling to find good restaurants since I was diagnosed with celiac but I’ve never had a reaction from this place and the food is very delicious. There are lots of options as well and you can order online. The gluten free buns and fries are great as well.

  • User profile picture thumbnail
    5 rating
    5 months ago

    4601 Washington Avenue, Houston, TX 77007

    Amazingly awesome! Great gf options and delicious burgers and sweet potato fries.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    5 months ago

    1451 Broadway, New York, NY 10036

    They have a gluten free build your own burger menu with clearly marked items. Staff are friendly and knowledgeable and I was not glutened!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    5 months ago

    201 Corte Madera Town Center, Corte Madera, CA 94925

    I eat here all the time because it's by my work. Never had a bad gluten reaction, the burgers are DELICIOUS and the fries are great too. Definitely recommend.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    5 months ago

    41 W Hillsdale Blvd, San Mateo, CA 94403

    I had called the manager prior to arrival to make sure he felt confident they could serve my celiacness. He said to tell my waiter and they will take care of me. Upon sitting I asked for the gf menu and told my waiter he had celiac. He explained he would let the chef know. I ordered and asked if the sweet potato fries were cooked in different oil so I said ok. A few minutes later he told me the manager said he spoke to me and recommends I don't eat the fried food. It is different oil but there could be some splatter from the other grease. I said thank you and they took $3 off my bill. I was just happy they thought it through and were willing to warn me vs just saying "eh, it will probably be fine"

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    5 months ago

    1451 Broadway, New York, NY 10036

    Great burger and fries. Did not get sick.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    6 months ago

    Springfield Quay, Glasgow G5 8NP, UK G5 8NP

    The restaurant allows you to create your own burger, with a dedicated gluten free menu (and good list of other allergens available if necessary). The gluten free bun is very good, for a gluten free bun, and they have a dedicated gluten free fryer for chips. They don't have a separate food prep area, but will clean down the working area between orders to reduce risks.

  • User profile picture thumbnail
    Not celiac
    5 rating Celiac friendly
    6 months ago

    50 N Central Ave, Phoenix, AZ 85004

    Very friendly staff, and by far one of the best burgers I’ve ever had, I will be going back!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    6 months ago

    1451 Broadway, New York, NY 10036

    GF food for the healthy and not-so-healthy. Fast service. Great location. Try the basil pesto. Expensive, but delicious!

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    6 months ago

    725 W 7th St, Los Angeles, CA 90017

    Fantastic food and the server took care

  • User profile picture thumbnail
    5 rating Celiac friendly
    7 months ago

    1699 N California Blvd, Walnut Creek, CA 94596

    Some places make such a big deal out of accommodating people with special dietary needs, it’s nice when you find a place that gets it right. Gluten free buns for their delicious build your own burgers, tons of topping options, vegan burger and cheese options, and a dedicated gluten free fryer. I had a delicious bison burger on gluten free bun with goat cheese, onion, grilled pineapple, bacon, and avocado with a side of sweet potato fries. Best meal I’ve had in a long time and was not made to feel like it was any problem to accommodate my needs.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    7 months ago

    6416 Irvine Boulevard, Irvine, CA 92620

    Really great for people with Celiac. Separate GF menu. The manager is always wonderful about making sure my food is safe. I’ve never gotten sick here.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    7 months ago

    50 N Central Ave, Phoenix, AZ 85004

    Absolutely delicious and safe!! Definitely go between 3-6 if you can to avoid the busy times. I got the grilled chicken with bacon/cheddar/avocado/ranch, SO GOOD. Chose no bun, though the GF bun looked good. Will definitely come again and hope to see some in the Midwest!

  • User profile picture thumbnail
    Celiac
    5 rating
    7 months ago

    1699 N California Blvd, Walnut Creek, CA 94596

    My daughter and I both have celiac disease. we ate here safely and our server was very proactive in being cautious for us. I feel safe eating here again.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    7 months ago

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Just came back from a mission trip in Cuba. Had to carry all my food. Hadn’t eaten any real food in a week. They have GF hamburgers and FRIES. Saved my life. Rosemary knows her stuff. She has done some study on GF

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    7 months ago

    6416 Irvine Boulevard, Irvine, CA 92620

    Excellent staff, excellent gluten free food, and the fries are cooked in a dedicated fryer. I have yet to get sick at this restaurant. The staff seems to understand gluten free eating, but you will need to ask for a gluten free menu.

  • User profile picture thumbnail
    Celiac
    3 rating Not celiac friendly
    7 months ago

    2901 Ocean Park Boulevard #102, Santa Monica, CA 90405

    Delicious but I got super sick within an hour. The waiter didn’t seem to be paying a lot of attention, I shouldn’t have trusted. I’ll try again if I’m starving but I’d give them a thorough talking to and not trust unless I get full attention

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    7 months ago

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Had a burger on gluten free bun and Rose helped me with GF toppings. Did not get sick. I have celiac.

  • User profile picture thumbnail
    Celiac
    1 rating Not celiac friendly
    8 months ago

    1451 Broadway, New York, NY 10036

    I Nima tested the fries and cheese burger with GF bun. Both came back with gluten found.

  • User profile picture thumbnail
    Celiac
    5 rating
    8 months ago

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    so happy to find this place! Rosemarie, the hostess, walked me through the menu, crossed off everything I could not eat. they have a separate fryer for French fries and gf buns for burgers.

  • User profile picture thumbnail
    Celiac
    5 rating Celiac friendly
    8 months ago

    725 W 7th St, Los Angeles, CA 90017

    Awesome food. Staff was very helpful in answering questions. Our server didnt have the answer to an ingredient question, went in kitchen and took photo of container to shows us. We will b back.

  • User profile picture thumbnail
    Celiac
    5 rating
    8 months ago

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Knowledgeable staff, great burgers and dedicated fryer. A rare find for airport food!

  • User profile picture thumbnail
    Celiac
    4 rating Celiac friendly
    8 months ago

    7919 Sunset Blvd, Los Angeles, CA 90046

    Staff is knowledgeable. I ordered fries because I know other The Counter spots have a dedicated fryer. But since i wrote “Celiac/gluten allergy” on my order, someone called me and told me their fryer isn’t dedicated because their kitchen is too small at this location. I really appreciated them calling to tell me.

  • User profile picture thumbnail
    Celiac
    5 rating
    8 months ago

    Miami International Airport, Terminal D - North Terminal, Gate D33, 2100 NW 42nd Ave, Miami, FL 33126

    Peggy crossed all the gluten items off the menu for me. I was able to build my burger to my liking. Even the fries were safe.

  • User profile picture thumbnail
    Not celiac
    5 rating
    8 months ago

    20 Suffolk St, Dublin, Ireland 2

    Great burgers and fries. Solid option for a GF lunch, food atmosphere.

Gluten-Free Features

  • Bread/Buns
  • Burgers
  • Celiac Friendly
  • Gluten Free Menu

Categories

  • Dairy-Free
  • Fast Food
  • Kid Friendly
  • Late Night
  • Lunch
  • Online Ordering
  • Pescetarian Friendly
  • Plant Based
  • Takeout
  • Vegan Friendly
Monday
11 am - 10 pm
Tuesday
11 am - 10 pm
Wednesday
11 am - 10 pm
Thursday
11 am - 10 pm
Friday
11 am - 11 pm
Saturday
11 am - 11 pm
Sunday
11:30 am - 9 pm
  • maps.google.com/?cid=16643828170754726190

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