I choose this place because they did have a separate gluten free menu along with a build your own burger menu for gluten free, it's one of the few places that had this. my boyfriend got the Mahi Mahi burger, however he was not a fan of the bun, but it wasn't the worst.
Food was pretty good. Gluten free fries, buns and menu. Service was a little below average.
Gluten-free, easy to customize menu and a conscientious server! (I mean a legit GF menu - separate, pre-printed menu with only GF items, not a regular menu with some options marked as GF-able.) Super selection of burgers, salads, sandwiches, and (for the adults) cocktails and (not GF) beer. They have two fryers; our server said one is supposed to be reserved for GF but she had her doubts so she went to investigate herself, before we could even suggest it. She reported that the two fryers are next to each other and, while the chefs try, she couldn't guarantee no XC, so we didn't chance it. (She has a family member w celiac so really understands.) Overall, a solid and well-meaning effort, but I'll probably write corporate to suggest that they separate or put a partition between the fryers. Still definitely worth checking out, but proceed w caution on the fries.
Very diligent on checking all aspects of my meal. I am celiac but also intolerant to lots of other foods and they were super helpful and careful.
Best gf burger and fries on island. Staff knows their stuff. Great cocktails and milk shakes too.
Fantastic burgers and fries! GF menu
One of my favorite places to eat on island and have never had a problem here with getting gluten free. I love their sweet potato fries and burger on a salad (no bun; though they do offer GF buns, I prefer without). I love their pesto on the burger too! Staff is friendly, helpful, and accommodating. Lots to eat and it's all been delicious.
Gluten free menu, super accommodating about my severity of sensitivity, and amazing burger. Love eating here! Just wish my bun wouldn't come apart halfway through dinner.... But burger in a bowl is delicious!
Great gluten free options and great burgers!
The burgers are really good. The buns can be a bit dry like most gf breads. You can have meat on lettuce if you like. The meat is really, really good. And they'll cook it super pink on the inside if you like med rare. Yum!I like to get extra cheese because they don't put much on. The fries are good if you're in the mood. They have a full bar but I haven't partook. Downside, they're often out of some toppings and the server often forgets to tell you. The burger shows up missing something and then the server tells you that item was out. It's frustrating because we could just pick a different topping if we'd known. This has happened many times.The burgers are great so we keep coming back.
I have CD. I requested and received the Gluten-free menu. I ordered a GF sandwich and made sure they knew it was the GF version. When I received the sandwich, I asked again if it was GF because it looked like regular bread- The waiter assured me that it was. It was not. I got sick shortly after I began eating. They blamed the business of the restaurant on the kitchen and waiter's error. While they were highly apologetic, what if I had an allergy instead of CD? Never going back.
I’ve eaten here 6 times over last 2 months, and have never had a reaction. I’ve a very, very sensitive Celiac sufferer. GF burgers, buns, fries are all available. Including GF alcoholic beverages, such as angry orchard in bottles. Don’t try Omission Beer (NOT celiac friendly), and I haven’t ordered milk shakes due to possible cross-contamination. Staff is learning about celiac. Many, many options available. Good parking available in garage in back- enjoy!
The gourmet burgers were very delicious. They serve the burgers on GF buns and we shared a GF batch of fifty fifty fries. (Half shoe string fries and half sweet potato fries).
I loved the burger, you can male your own burger with gluten free bread. They also have orchard thieves which is my favorite kind of cider. We paid 38€ for 2 burgers, 3 ciders and sides. 4 stars because they don't have any gluten free dessert (only ice cream but who wants ice cream with this cold?)
Amazing gluten free menu! My Coeliac husband was not unwell after eating here. Server knew exactly what was gf. We didn’t like the drinks we ordered and they kindly swapped FOC. Above and beyond here. Make sure you time your visit before the lunch/dinner rush as it does get busy.
Went here twice while in NY. So happy to have a safe burger and fries! The fries are very thin and very crispy and some of the best fries I have ever had. So nice to be able to build my own burger too with tons of GF options. Great to have the option of a lettuce option as a wrap if you avoid grains. Staff was helpful and knowledgeable both visits. Would for sure go back.
I'm pretty sure they don't even know what gluten is. Also I received an attitude and felt judged for even asking about a gf menu or buns. I have celiacs and felt unwelcome to order anything at all. This restaurant should not be presented as a gf option at all.
Terrible experience. I was very clear about my allergy and my grilled cheese came out on gluten-filled Texas toast. I asked if it was gluten free and the server said "it's just bread and cheese, so yeah". I only knew this was not gf because I had been to a different location before. I said I need gluten free and he was surprised I needed my bread to be gluten free. I am still in shock. When my gluten free grilled cheese came out, it wasn't cooked at all. Just cold cheese on a bun. The sweet potato fries were cold also. This location is an embarrassment to The Counter franchise. The location in NYC has always exceeded my expectations.
Seems like this place has the potential to be safe, but there was a nearby concert this evening and a huge influx of customers trying to eat topped with only three waitstaff...they were overwhelmed. My "gluten free" dish I ordered off the gluten free menu they specifically brought to me came out with the same type of bun the rest of the family got...obviously not gluten free. I sent it back and it came back out just a few minutes later on a gluten free bun...obviously cross contaminated. Unfortunate as we had already waited over a hour for our food.
Hostess extremely knowledgeable on GF options, which are plentiful.
Great knowledge of GF options!! Separate fryer for sweet potato fries were a great surprise!!
My server was knowledgeable, and gave me a celiac menu right away. She also had the presence to mention that everything was gluten free while delivering my plate. Just an extra double check to let me know she got the message. I really appreciated that. And it was a good burger, too.
[email protected] MIA (Miami international airport) was amazing and saved me from being glutened. The American cheese they use contains gluten so she had my order changed immediately. The hamburger bun tasted like a normal bun. I'm so thankful for this app so I was able to eat safely while waiting for our flight. She also gave me the card and crossed off everything I couldn't have in he menu so if I go to another Counter I would be safe!
11 am - 9 pm
11 am - 9 pm
11 am - 9 pm
11 am - 9 pm
11 am - 10 pm
11 am - 10 pm
11 am - 9 pm