The Counter

12 recent ratings
$$ • Fast Food Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Bread/Buns, Burgers
Safety Rating
12 ratings

As rated by the community

4211 Waialae Ave
Honolulu, HI 96816

Most Recent Reviews


Symptomatic Celiac

Overall Rating

Review


Ate the custom burger on lettuce. I chose alfalfa sprouts, cucumbers, tomatoes, hard boiled egg, avocado, bacon, and caesar dressing. Everything was delicious! Bacon was crispy. Caesar dressing came on the side. I mixed it all up like a salad. Yum! The burger was perfect. Sweet potato fries were crunchy on the outside and soft inside with the perfect amount of salt.

Seemed aware of gluten issues. Gave me a gf menu when I walked in. I’m very sensitive celiac and didn’t get sick.

Atmosphere was laid back on a late Saturday afternoon.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 month ago read full review

Celiac

Overall Rating

Review


The waiter asked if I was celiac when I was ordering. They said the fries could be made in a separate fryer. We got the Parmesan Fries which were tasty, only a bit more crunchy than I'd prefer. I had the Chipotle Turkey burger with the gluten free bun (Schar). The burger wasn't anything special, but I was happy to have a safe meal.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Updated 3 months ago read full review

Celiac

Overall Rating

Review


Very clean, polite staff. Our waiter took it seriously & was aware of what precautions to take. My meal came on an Udi’s bun & was marked with a wooden marker to indicate allergy. It was delicious! Would return again.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 4 months ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Reported to have a dedicated fryer
  • Bread/Buns
  • Burgers
  • Gluten-Free Menu

Categories

  • Dairy-Free Friendly
  • Dinner
  • Fast Food
  • Kid Friendly
  • Lunch
  • Online Ordering
  • Outdoor Seating
  • Takeout
  • Vegan Friendly

Photos


Gluten free menu (front), August 2023
Gluten free menu (back), August 2023
Parmesan Fries (dedicated fryer), August 2023
Chipotle Turkey burger with gluten free bun (Schar), August 2023
Gluten-Free Burgers at The Counter
Cheese burger and fries
Parmesan fries
Here is the build your own burger checklist :) 
The shoestring fries and the sweet potato fries are
Add a photo View all photos

More Reviews


Overall Rating

Review


Gluten free menu with option for bun ($2.50 extra) or bed of lettuce ($3 extra). Dedicated fryer for shoestring or sweet potato fries. Very filling.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 8 months ago read full review

Celiac

Overall Rating

Review


Ordered my burger on a GF bun but a regular bun was brought out. I was one bite in before the waiter rushed over apologizing nonstop when realizing I had been given a regular bun. I thought it looked the same as my partner’s, and should have trusted my gut. Restaurant didn’t really do much besides bringing out my order again on a Gf bun. Just constant apologizing but the damage had already been done…. Supposedly Variety of fries are safe in fryer plus other items on menu.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

Other


Other Characteristics
  • Good for dairy-free
  • Good for dinner
  • Good for lunch
  • Offers outdoor seating
Updated 1 year ago read full review

Hashimoto's

Overall Rating

Review


I would NOT recommend eating here. We went today and after ordering from their GF menu and also verbally confirming with the waiter that everything would be GF, I was brought a burger on a regular bun. I was already two bites in when I realized that my bun and the bun my husband’s burger came with were the exact same thing. We beckoned the water over and asked if it was actually GF and she said “oh, you wanted gluten free?”. They did end up bringing out a GF burger but I still had to go vomit to avoid having a sever reaction - even a little cross contamination makes me really ill.

We spoke with the manager afterwards to let him know there was a real breakdown in communication and hopefully keep someone else from getting sick later. He could not have cared less and just said “Well, we brought out another when you told us.” That was not the point and I have not felt well since. I didn’t catch his name but he did not offer to try to make it right or even express concern. We tried to be as pleasant and understanding as possible about it but left feeling frustrated as well as sick.

The food was tasty enough but if your allergy is as intense as mine, it might not be worth a visit.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 1 year ago read full review

Overall Rating

Review


Love this place! Arguably the best burger on the island…and GF no less!! They provide a separate GF menu that you can fill out to customize your order. Even my non-GF kids loved this place! I have been back 3 times, had burgers, chicken salad, sweet potato fries and shoestring and a chocolate shake and no reactions.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Celiac

Overall Rating

Review


Felt like I didn’t have celiac! A separate GF menu that had sauces, toppings, etc to choose from. Separate GF buns and fryer. Server called out to the kitchen that I had celiac and they noted it when they brought out our food. Appreciate especially when I don’t feel like I’m super limited or can’t have choices. Didn’t get sick at all. Would go back for sure!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Symptomatic Celiac

Overall Rating

Review


Excellent food! Had a gf menu with lots of options. Big portions for the price.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Overall Rating

Review


They offer a GF bun and I seemed fine after eating it.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Celiac

Overall Rating

Review


Dedicated prep area, udi bun, and dedicated fryer. Great tasting burger!!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Dedicated gluten-free fryer
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
Updated 1 year ago read full review

Celiac

Overall Rating

Review


Love this place! Dedicated fryer for fries. You can do a create your own burger with a gf bun or without a bun in general). There is a separate menu that tells you what is gluten free and there is quite a selection. Tastes amazing and they're very careful with cross contamination

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers online ordering
  • Offers outdoor seating
Updated 2 years ago read full review

Overall Rating

Review


This is a build your own burger place that offers a gluten free bun. My son thought the bun was not very tasty but he didn't mind given that he was able to eat a burger. It is easy to eat dairy free and gluten free. The french fries are also gluten free.

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dairy-free
  • Good for takeout
Updated 2 years ago read full review

Overall Rating

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 2 years ago read full review

Celiac

Overall Rating

Review


They offer a GF build your own burger menu in addition to a selection of regular menu items. The dedicated-fryer fries were great and it looked like they used an Udi’s bun for my burger. My server had no trouble accommodating me, and I am celiac and did not have a reaction.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Dedicated gluten-free fryer
  • Staff is knowledgeable and can answer questions
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dairy-free
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options
  • Offers outdoor seating
Updated 2 years ago read full review

Overall Rating

Review


Ate the gluten free burger and fries. Now I am paying for that decision.

Celiac friendly?

No

Updated 3 years ago read full review

Celiac

Overall Rating

Review


Staff were super knowledgeable and have a separate gf menu and separate fryer! Burger was delicious and will be going back 🙌

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


The staff was very knowledgeable! I am Celiac and it was very safe. French fries were in a dedicated fryer. Food was delicious!!

Celiac friendly?

Yes

Updated 4 years ago read full review

Overall Rating

Review


No stars. Waited 45 minutes for a table. Ordered and then were told they were out of GF buns. I asked to speak to a manager and asked if they could go to the Whole Foods Market that was next door (it is literally next door) to them to get some for our party of 6. Nope, they were unwilling to do so. We left. So disappointed.

Updated 4 years ago read full review

Overall Rating

Review


Very laid back environment, has a gf menu and quality product. Husband had the breakfast burger on gf bun and said it was amazing. Garlic parmesan fries are awesome too?

Updated 5 years ago read full review

Overall Rating

Review


I choose this place because they did have a separate gluten free menu along with a build your own burger menu for gluten free, it's one of the few places that had this. my boyfriend got the Mahi Mahi burger, however he was not a fan of the bun, but it wasn't the worst.

Celiac friendly?

Yes

Updated 6 years ago read full review

Overall Rating

Celiac friendly?

Yes

Updated 6 years ago read full review

Overall Rating

Review


Food was pretty good. Gluten free fries, buns and menu. Service was a little below average.

Celiac friendly?

Yes

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Gluten-free, easy to customize menu and a conscientious server! (I mean a legit GF menu - separate, pre-printed menu with only GF items, not a regular menu with some options marked as GF-able.)

Super selection of burgers, salads, sandwiches, and (for the adults) cocktails and (not GF) beer.

They have two fryers; our server said one is supposed to be reserved for GF but she had her doubts so she went to investigate herself, before we could even suggest it. She reported that the two fryers are next to each other and, while the chefs try, she couldn't guarantee no XC, so we didn't chance it. (She has a family member w celiac so really understands.)

Overall, a solid and well-meaning effort, but I'll probably write corporate to suggest that they separate or put a partition between the fryers. Still definitely worth checking out, but proceed w caution on the fries.

Celiac friendly?

Yes

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Very diligent on checking all aspects of my meal. I am celiac but also intolerant to lots of other foods and they were super helpful and careful.

Celiac friendly?

Yes

Updated 6 years ago read full review

Celiac

Overall Rating

Review


Best gf burger and fries on island. Staff knows their stuff. Great cocktails and milk shakes too.

Updated 6 years ago read full review

Overall Rating

Review


Fantastic burgers and fries! GF menu

Celiac friendly?

Yes

Updated 6 years ago read full review

Celiac

Overall Rating

Review


One of my favorite places to eat on island and have never had a problem here with getting gluten free. I love their sweet potato fries and burger on a salad (no bun; though they do offer GF buns, I prefer without). I love their pesto on the burger too! Staff is friendly, helpful, and accommodating. Lots to eat and it's all been delicious.

Celiac friendly?

Yes

Updated 7 years ago read full review

Overall Rating

Review


Gluten free menu, super accommodating about my severity of sensitivity, and amazing burger. Love eating here! Just wish my bun wouldn't come apart halfway through dinner.... But burger in a bowl is delicious!

Updated 8 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Updated 9 years ago read full review

Overall Rating

Review


Great gluten free options and great burgers!

Updated 9 years ago read full review

Celiac

Overall Rating

Review


The burgers are really good. The buns can be a bit dry like most gf breads. You can have meat on lettuce if you like. The meat is really, really good. And they'll cook it super pink on the inside if you like med rare. Yum!I like to get extra cheese because they don't put much on. The fries are good if you're in the mood. They have a full bar but I haven't partook. Downside, they're often out of some toppings and the server often forgets to tell you. The burger shows up missing something and then the server tells you that item was out. It's frustrating because we could just pick a different topping if we'd known. This has happened many times.The burgers are great so we keep coming back.

Updated 9 years ago read full review

Reviews of this Chain

Wheat Allergy

Overall Rating

Review


Great GF menu. Perfect burger!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Friendly service, great selection of GF options, so yummy! I’ll be thinking of that bison burger for a long time, haha!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Gluten Sensitive

Overall Rating

Review


Awesome service, gluten free menu, peaceful and nice place, with outdoor seating as well. Gluten free buns and salad bowls. It is great! They understood our allergy restriction and have a great attitude about it 👍🏻

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Gluten Sensitive

Overall Rating

Review


I dined-in with friends, and asked the server if the sweet potato fries are gluten-free. She confirmed they were, and I happily ordered them, along with a build-a-burger bowl. I appreciate they put my dressing on the side in a cup as requested when our food was served. Before I could eat a sweet potato fry, another woman came to our table and asked if someone has a "wheat allergy". I said I did, and she apologized before saying that while they do have a dedicated gluten-free fryer, it was currently being used for all fried food, as the main fryer was down. And because of this, the fries may be cross-contaminated. I thanked her for letting me know, and she took the fries off the final bill. Sadly they sat in front of me for the rest of the meal, as my friends had ordered their own fries.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
  • Good for lunch
  • Good selection of healthy options
  • Offers outdoor seating

Overall Rating

Review


Really good options for everyone! They are not dedicated GF but they have a separate GF menu and are very accommodating understanding the need for GF meals. Great burgers and fries ❤

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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