100% of 13 votes say it's Celiac friendly

4211 Waialae Ave, Honolulu, HI 96816 Directions

Top Reviews


Celiac
3 months ago
Celiac friendly

Staff were super knowledgeable and have a separate gf menu and separate fryer! Burger was delicious and will be going back 🙌

Celiac
5 months ago
Celiac friendly

The staff was very knowledgeable! I am Celiac and it was very safe. French fries were in a dedicated fryer. Food was delicious!!

10 months ago

No stars. Waited 45 minutes for a table. Ordered and then were told they were out of GF buns. I asked to speak to a manager and asked if they could go to the Whole Foods Market that was next door (it is literally next door) to them to get some for our party of 6. Nope, they were unwilling to do so. We left. So disappointed.

Gluten Free Features

  • Bread/Buns
  • Burgers
  • Celiac Friendly
  • Gluten Free Menu

Categories

  • Dairy-Free
  • Fast Food
  • Kid Friendly
  • Lunch
  • Online Ordering
  • Plant Based
  • Takeout
  • Vegan Friendly

Photos


Cheese burger and fries
Parmesan fries
Here is the build your own burger checklist :) 
The shoestring fries and the sweet potato fries are
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More Reviews


Not celiac
1 year ago

Very laid back environment, has a gf menu and quality product. Husband had the breakfast burger on gf bun and said it was amazing. Garlic parmesan fries are awesome too?

Not celiac
1 year ago
Celiac friendly

I choose this place because they did have a separate gluten free menu along with a build your own burger menu for gluten free, it's one of the few places that had this. my boyfriend got the Mahi Mahi burger, however he was not a fan of the bun, but it wasn't the worst.

Celiac
2 years ago
Celiac friendly

Food was pretty good. Gluten free fries, buns and menu. Service was a little below average.

Not celiac
2 years ago
Celiac friendly

Gluten-free, easy to customize menu and a conscientious server! (I mean a legit GF menu - separate, pre-printed menu with only GF items, not a regular menu with some options marked as GF-able.) Super selection of burgers, salads, sandwiches, and (for the adults) cocktails and (not GF) beer. They have two fryers; our server said one is supposed to be reserved for GF but she had her doubts so she went to investigate herself, before we could even suggest it. She reported that the two fryers are next to each other and, while the chefs try, she couldn't guarantee no XC, so we didn't chance it. (She has a family member w celiac so really understands.) Overall, a solid and well-meaning effort, but I'll probably write corporate to suggest that they separate or put a partition between the fryers. Still definitely worth checking out, but proceed w caution on the fries.

2 years ago
Celiac friendly

Very diligent on checking all aspects of my meal. I am celiac but also intolerant to lots of other foods and they were super helpful and careful.

Celiac
2 years ago

Best gf burger and fries on island. Staff knows their stuff. Great cocktails and milk shakes too.

Celiac
2 years ago
Celiac friendly

Fantastic burgers and fries! GF menu

Celiac
3 years ago
Celiac friendly

One of my favorite places to eat on island and have never had a problem here with getting gluten free. I love their sweet potato fries and burger on a salad (no bun; though they do offer GF buns, I prefer without). I love their pesto on the burger too! Staff is friendly, helpful, and accommodating. Lots to eat and it's all been delicious.

Celiac
4 years ago

Gluten free menu, super accommodating about my severity of sensitivity, and amazing burger. Love eating here! Just wish my bun wouldn't come apart halfway through dinner.... But burger in a bowl is delicious!

5 years ago

Great gluten free options and great burgers!

Celiac
5 years ago

The burgers are really good. The buns can be a bit dry like most gf breads. You can have meat on lettuce if you like. The meat is really, really good. And they'll cook it super pink on the inside if you like med rare. Yum!I like to get extra cheese because they don't put much on. The fries are good if you're in the mood. They have a full bar but I haven't partook. Downside, they're often out of some toppings and the server often forgets to tell you. The burger shows up missing something and then the server tells you that item was out. It's frustrating because we could just pick a different topping if we'd known. This has happened many times.The burgers are great so we keep coming back.

Reviews of this Chain

Celiac
4 days ago
Celiac friendly

Food is unremarkable but my burger was celiac safe. Everything is clearly marked and the staff seemed to be reasonably confident. The milkshakes aren’t GF though which is a bummer!

1 week ago

Atmosphere is a cross between a Chipotle and an Applebee's. Definitely an adult vibe, but not very overly commercial or dark inside. The burgers are good, but pricey. The gluten-free bun is just an Udi brand so we opted for the bed of lettuce. Chili was large portion but only okay. Ask for a GF menu when you are seated.

Celiac
1 week ago
Celiac friendly

This is the best burger place. The GF menu has many options and our serve was very knowledgeable about celiacs. Highly recommend, great atmosphere and wonderful service.

Celiac
2 weeks ago
Not celiac friendly

Ordered from Gluten Free menu. I “tested” the sweet potato fries with my Nima Sensor that were advertised “dedicated fryer” and they came up as not Gluten free. So beware if you are Celiac and sensitive. On the bright side, the bare burger on a bed of Kale tested GF.

2 weeks ago

They knew what they were on about

Celiac
2 weeks ago
Celiac friendly

Great GF menu and excellent Chicken Dijon Sandwich on Gluten-free bun.

Celiac
3 weeks ago
Not celiac friendly

Not Celiac safe. They have a separate menu and the staff seemed knowledgeable about gluten allergies and Celiac's, but my partner and I both got sick from cross contamination.

Celiac
3 weeks ago
Celiac friendly

They understand and take cross-contact seriously. Burger was great and so was service. Nima approved my bacon cheddar burger on GF bun with side salad and ranch.

Celiac
4 weeks ago
Celiac friendly

I’ve been eating here for years and they have been great!

Celiac
4 weeks ago
Celiac friendly

I let my waitress know I had a severe gluten allergy (easier to say than saying I have Celiac) and she made sure to let the cooking staff know. They have dedicated fryers for the fries and prepare food safely. I had a burger on a GF bun with sweet potato fries. She withheld the sauces that had gluten in them, which I appreciated. I didn’t get sick afterwards, so I think I was in the clear. It was very good and didn’t taste like a GF bun. Only thing I would say is it was a bit pricey compared to In-N-Out, but it was a fun environment and good food.

Celiac
1 month ago
Celiac friendly

Our food was good. The chili cheese fries were good. Our budget was ok but came missing half the toppings. Both our friends who are not GF ordered the wings and there was SO much salt they couldn't eat them & waitress insisted there wasn't an error, but reluctantly said she could get them something else. The food took forever to arrive, so there was no way we were waiting for more. Her excuse for horrible service was that over 3 people didn't show up for work. However I gave it a good rating bc my food was good and there was a great selection. I still feel good without reaction .

Celiac
1 month ago
Celiac friendly

This is my daughter’s favorite burger place. It is a little pricey, but she loves the burger and fries, and she has never been glutened, so it is worth it.

Not celiac
1 month ago

Good burgers, not great, but good. Absurdly overpriced. Burgers are expensive and fries cost extra.

Celiac
1 month ago
Not celiac friendly

Had lunch today there. No gluten free menu. Fries are not safe as they share frier. They have chips but are not gf. They have gluten free bun. The quality for the price was a joke. Expensive to eat in plastic dishes. Specially the kids mini burger, they should be called micro burger.I do not which kind of kid could be satisfied with this...

Not celiac
2 months ago
Celiac friendly

Ens van agradar molt les hamburgueses. Les patates també. El local divertit i el noi que ens va servir molt amable.

Not celiac
2 months ago

Super fresh, GLUTEN FREE meat, no buns, nice servers. I experienced this yummminess in the San Diego airport. $17 is a bit high, but piece of mind is priceless.

2 months ago
Celiac friendly

Everyone’s knowledgeable about gluten, AND they go the extra mile to not only change gloves, but get your toppings and salad base from the back, where it hasn’t been touched and there’s no cross-contamination possible! I’m so impressed. The turkey and vegan burgers do have gluten in them, but a beef burger in a salad bowl is totally safe. Also! By virtue of their limited offerings, the fries are the ONLY thing that’s fried in their fryer, so you can have regular or sweet potato fries with no problem.

Celiac
2 months ago

Really nice food and good gf options. Only problem is the drinks. They don't have any drinks in bottles only through the dispenser which can be contaminated so had to have no drink with meal

Not celiac
2 months ago

Great fries, no reaction. Last time I got a burger and fries an no reaction that time either.

Celiac
2 months ago
Celiac friendly

I went there with my boyfriend on a vacation, and the staff knew what I was asking for when I told them I was gluten free. They have a separate menu(I got the impossible burger, which is also vegetarian along with gf), and they have a separate fryer so it’s celiac safe. I also got a side salad and it was delicious. 10/10, defintely would recommend!

Celiac
2 months ago

Really good build your own burgers! They have GF buns. The fries are GF and really good.

Celiac
3 months ago
Celiac friendly

Very Nice! Nice service and very Good food. Ate there twice, both times very Good. I get sick of one crumble, and i haven’t gotten ill

Celiac
3 months ago

Was an ok meal, but a bit pricey. My burger was very dry and tasteless. I liked the sweet potato fries. Didn’t feel quite 100% after...

Not celiac
3 months ago

Great spot for fresh, premium burgers and fries! They have a separate gluten-free menu and GF bun, but the kids menu is not gluten-free. But my kid devoured his 1/3 lb burger, so I guess he didn't need the kids menu to begin with. Fantastic servers, too!

Celiac
3 months ago
Not celiac friendly

I have to take two stars off my review. Each time I eat here I am careful to ask about everything (or so I thought). I didn’t feel great a couple times but couldn’t imagine why because they seemed very careful so I chalked it up to coincidence. Then tonight when I realized the onion strings my husband ordered weren’t on my menu I asked about the fryer. My sweet potato fries are cooked IN THE SAME FRYER! He said they change the oil so it’s fine. What?! Burgers are good but do not eat the fries if you are celiac.

Celiac
3 months ago
Celiac friendly

The Counter is awesome. I have eaten here numerous times and the servers are all very knowledgeable about how the gluten food is prepared. As a family, we get the fries trio, substituting onion rings (NOT gluten free) for plain fries. The gluten free fries trio includes: Parmesan, sweet potato and plain French fries. I also recommended the gluten free Chipotle turkey burger. There are so many options, and custom burgers (or not, for your vegetarian friends) you can make. They accommodate everyone. Highly recommend this location.

Celiac
3 months ago
Celiac friendly

Waitress had a relative with Celiac, so was very understanding. Burger and bun tested clean. Still has a dedicated fryer for the fries. 6/26/19

Celiac
3 months ago
Celiac friendly

They're conscious of our plight. Great place to get GF burger and fries

Celiac
3 months ago
Celiac friendly

Great gluten free knowledge. They have a dedicated fryer, but my server told me that they had been having some issues with cross contamination, so I shouldn't get fries. They do have gluten free buns. Very nice place, especially for an airport.

Celiac
4 months ago
Celiac friendly

I’ve eaten here many times, including ordering via DoorDash. Food was always fine. Even the fries (Iget them every time).

Not celiac
4 months ago
Celiac friendly

Very knowledgeable about gluten free options. Fries (sweet potato and regular) are gf. The bun for my grilled chicken sandwich was very nice and not too crumbly. I liked the veggie skewers. Attention to my order was very good. If you miss a good burger, this is a good option!

Celiac
4 months ago
Not celiac friendly

Tested my burger with Nima and gluten found.

Celiac
4 months ago
Celiac friendly

Rosemarie who greeted us was VERY knowledgeable and helped me navigate the menu effortlessly. She crossed off all items with gluten. (Most places just shove an allergen binder at you, or worse just give you a blank look when you say “gluten”) so nice to be well taken care of!! Staff is very well taught.

4 months ago
Celiac friendly

The food was great and was very knowledgeable about what was gluten free.

Celiac
4 months ago
Celiac friendly

Very good and staff are knowledgeable. Good burger and Tito’s 🙏🏼 they also have GF shakes that are safe without the whipped cream

Celiac
4 months ago
Celiac friendly

Staff was very nice and friendly. Accommodated the gluten allergy very well and the fries were gluten free as well!

Celiac
5 months ago
Not celiac friendly

Personally I would not eat here as a Celiac. I have asked before, and the buns and impossible burgers (contain gluten) are all grilled on the same space as the regular burgers. They seemed reluctant to clean for me. They do have other food options, and fries are in a dedicated fyer. However; with the high staff turn over, and lack of knowledge about allergens I have encountered here... I would go elsewhere if you are very sensitive.

Celiac
5 months ago
Celiac friendly

Dedicated fryer and a gluten free menu. Great service and the yummiest burgers as well as safe shoestring chips!! I only have great things to say. Also you can customise your entire burger to exclude and include things you don’t want and they will cook and put it all together. Yum!

Celiac
5 months ago
Celiac friendly

Fries and burger were very good. Did not get sick. Good experience.

Celiac
5 months ago
Not celiac friendly

The staff acted like they knew about gluten-free and they even handed me a menu. 5 minutes after eating a few bites burger though, I was ill in the bathroom. Never will go back- previous reviews led me astray :(

5 months ago
Celiac friendly

We ate here yesterday and I was SO nervous! My 5 year old twins have Celiac and have a severe reaction to gluten which is why we rarely eat out. I researched ahead of time and took a chance on this restaurant. I realized the poor reviews were from several years ago and there was one excellent, detailed review within the last few months. I was also nervous because we were a party of 9 and I always worry about overwhelming a server when I have such specific requests. Anyway, our lunch was phenomenal!!! My Celiac girls both had mini burgers on gluten free buns (one GF bun cut in half) and FRIES! They love fries and I never order them for fear of cross contamination but the server promised me there was a dedicated gluten free frier and everything turned out great! This restaurant absolutely made our day!!!

Celiac
5 months ago
Celiac friendly

Server went out of his way to double check that the fryer was safe. Have eaten here many times and felt ok afterwards. Great food!

Celiac
5 months ago
Celiac friendly

Great, knowledgeable staff! I had a create your own burger with a GF bun and fries and it was excellent. Highly recommend.

Celiac
6 months ago
Celiac friendly

Amazing burgers and gluten-free fries. Waiter was amazing and very knowledgeable about the gluten-free options. Tons of options and relatively reasonable price!

Celiac
6 months ago
Celiac friendly

I’ve eaten here a few times and never gotten sick. It is pretty straightforward what is gluten free on the menu. Dedicated fryer. Knowledgeable staff.

Celiac
6 months ago

Understood my allergy and cooked everything well so I did not get sick. But the bun fell apart so quickly I couldn’t eat it at all. I know this is typical of GF buns, but this was probably the worst one I’ve had. But the burger itself was delicious at least.

Celiac
6 months ago
Not celiac friendly

No gluten free menu or bread/buns as app suggested.

Celiac
6 months ago
Celiac friendly

Amazing food, amazing staff, extremely knowledgeable and caring.

Celiac
6 months ago
Celiac friendly

Based on previous reviews we made our way here. I have severe celiacs and end up in an ambulance on my way to the ER when I have any so eating in the airport is scary and very limited. Rosemarie was who greeted us and was very helpful. She crossed out all of the items I couldn’t eat. She informed us that the second fryer was down so not to eat the fries or bacon due to cross contamination right now. Should be fixed soon. Even if I get sick she informed my server and did her best to protect me. That’s a win as far as I’m concerned. Also the shakes are safe without whip cream

Celiac
6 months ago
Celiac friendly

Sooo, as I was reading the reviews, one person spoke of the infamous and majestic Rosemarie. Fear not friends, she is real and knows her stuff. She specifically took the time to mark off every item that wasn’t gluten free friendly and, as a 16 year celiac, she even knew a few ingredient choices that weren’t celiac friendly that I didn’t even know about. Pretty impressed. I haven’t gotten the food yet, I don’t know if it will taste as well as the service, but I don’t care. I’m hungry can I’ve been traveling all day, and I feel like I’m not going to be glutenated! Sweet!

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