The Counter

8 recent ratings
$$ • Fast Food Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Bread/Buns, Burgers
83% of 6 votes say it's celiac friendly
4211 Waialae Ave
Honolulu, HI 96816

Top Reviews


Overall Rating

Review


Excellent food! Had a gf menu with lots of options. Big portions for the price.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 month ago read full review

Not celiac

Overall Rating

Review


They offer a GF bun and I seemed fine after eating it.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 month ago read full review

Celiac

Overall Rating

Review


Dedicated prep area, udi bun, and dedicated fryer. Great tasting burger!!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Dedicated gluten-free fryer
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
Updated 2 months ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Reported to have a dedicated fryer
  • Bread/Buns
  • Burgers
  • Gluten-Free Menu

Categories

  • Dairy-Free Friendly
  • Dinner
  • Fast Food
  • Healthy
  • Kid Friendly
  • Lunch
  • Online Ordering
  • Outdoor Seating
  • Takeout
  • Vegan Friendly

Photos


Gluten-Free Burgers at The Counter
Cheese burger and fries
Parmesan fries
Here is the build your own burger checklist :) 
The shoestring fries and the sweet potato fries are
Add a photo View all photos

More Reviews


Celiac

Overall Rating

Review


Love this place! Dedicated fryer for fries. You can do a create your own burger with a gf bun or without a bun in general). There is a separate menu that tells you what is gluten free and there is quite a selection. Tastes amazing and they're very careful with cross contamination

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free fryer
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers online ordering
  • Offers outdoor seating
Updated 8 months ago read full review

Not celiac

Overall Rating

Review


This is a build your own burger place that offers a gluten free bun. My son thought the bun was not very tasty but he didn't mind given that he was able to eat a burger. It is easy to eat dairy free and gluten free. The french fries are also gluten free.

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dairy-free
  • Good for takeout
Updated 10 months ago read full review

Not celiac

Overall Rating

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 10 months ago read full review

Celiac

Overall Rating

Review


They offer a GF build your own burger menu in addition to a selection of regular menu items. The dedicated-fryer fries were great and it looked like they used an Udi’s bun for my burger. My server had no trouble accommodating me, and I am celiac and did not have a reaction.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings
  • Dedicated gluten-free fryer
  • Staff is knowledgeable and can answer questions
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dairy-free
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options
  • Offers outdoor seating
Updated 1 year ago read full review

Overall Rating

Review


Ate the gluten free burger and fries. Now I am paying for that decision.

Celiac friendly?

No

Updated 2 years ago read full review

Celiac

Overall Rating

Review


Staff were super knowledgeable and have a separate gf menu and separate fryer! Burger was delicious and will be going back 🙌

Celiac friendly?

Yes

Updated 2 years ago read full review

Celiac

Overall Rating

Review


The staff was very knowledgeable! I am Celiac and it was very safe. French fries were in a dedicated fryer. Food was delicious!!

Celiac friendly?

Yes

Updated 3 years ago read full review

Not celiac

Overall Rating

Review


No stars. Waited 45 minutes for a table. Ordered and then were told they were out of GF buns. I asked to speak to a manager and asked if they could go to the Whole Foods Market that was next door (it is literally next door) to them to get some for our party of 6. Nope, they were unwilling to do so. We left. So disappointed.

Updated 3 years ago read full review

Not celiac

Overall Rating

Review


Very laid back environment, has a gf menu and quality product. Husband had the breakfast burger on gf bun and said it was amazing. Garlic parmesan fries are awesome too?

Updated 3 years ago read full review

Not celiac

Overall Rating

Review


I choose this place because they did have a separate gluten free menu along with a build your own burger menu for gluten free, it's one of the few places that had this. my boyfriend got the Mahi Mahi burger, however he was not a fan of the bun, but it wasn't the worst.

Celiac friendly?

Yes

Updated 4 years ago read full review

Overall Rating

Celiac friendly?

Yes

Updated 4 years ago read full review

Overall Rating

Review


Food was pretty good. Gluten free fries, buns and menu. Service was a little below average.

Celiac friendly?

Yes

Updated 5 years ago read full review

Not celiac

Overall Rating

Review


Gluten-free, easy to customize menu and a conscientious server! (I mean a legit GF menu - separate, pre-printed menu with only GF items, not a regular menu with some options marked as GF-able.)

Super selection of burgers, salads, sandwiches, and (for the adults) cocktails and (not GF) beer.

They have two fryers; our server said one is supposed to be reserved for GF but she had her doubts so she went to investigate herself, before we could even suggest it. She reported that the two fryers are next to each other and, while the chefs try, she couldn't guarantee no XC, so we didn't chance it. (She has a family member w celiac so really understands.)

Overall, a solid and well-meaning effort, but I'll probably write corporate to suggest that they separate or put a partition between the fryers. Still definitely worth checking out, but proceed w caution on the fries.

Celiac friendly?

Yes

Updated 5 years ago read full review

Overall Rating

Review


Very diligent on checking all aspects of my meal. I am celiac but also intolerant to lots of other foods and they were super helpful and careful.

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Best gf burger and fries on island. Staff knows their stuff. Great cocktails and milk shakes too.

Updated 5 years ago read full review

Overall Rating

Review


Fantastic burgers and fries! GF menu

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


One of my favorite places to eat on island and have never had a problem here with getting gluten free. I love their sweet potato fries and burger on a salad (no bun; though they do offer GF buns, I prefer without). I love their pesto on the burger too! Staff is friendly, helpful, and accommodating. Lots to eat and it's all been delicious.

Celiac friendly?

Yes

Updated 6 years ago read full review

Overall Rating

Review


Gluten free menu, super accommodating about my severity of sensitivity, and amazing burger. Love eating here! Just wish my bun wouldn't come apart halfway through dinner.... But burger in a bowl is delicious!

Updated 7 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Updated 7 years ago read full review

Overall Rating

Review


Great gluten free options and great burgers!

Updated 7 years ago read full review

Celiac

Overall Rating

Review


The burgers are really good. The buns can be a bit dry like most gf breads. You can have meat on lettuce if you like. The meat is really, really good. And they'll cook it super pink on the inside if you like med rare. Yum!I like to get extra cheese because they don't put much on. The fries are good if you're in the mood. They have a full bar but I haven't partook. Downside, they're often out of some toppings and the server often forgets to tell you. The burger shows up missing something and then the server tells you that item was out. It's frustrating because we could just pick a different topping if we'd known. This has happened many times.The burgers are great so we keep coming back.

Updated 7 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


They have a gluten free menu. I had a hard cider. Waiters are friendly and attentive. It is pricey though.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Been here a couple of times in recent years. Good food and gf menu. Never had a problem.

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for breakfast/brunch
  • Good for dinner
  • Good for kids
  • Good for lunch

Overall Rating

Review


Update: I have experienced gluten contamination here on several occasions since my original review, despite explicitly informing the staff that I am allergic to gluten. (The tip is pre-charged, so there is no incentive for the wait staff to take you seriously. I was once handed a vegan menu and was told repeatedly that “I didn’t need a gluten free menu because vegan and gluten free are basically the same”🙄)

This restaurant used to be very safe until a few months ago… This location no longer even offers the franchise’s official gluten-free menu anymore.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Overall Rating

Review


Great place! Felt very confident and safe. Waitstaff was super friendly and knowledgeable. Kids had burgers and fries. All very tasty.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Excellent gf food with a strong allergy protocol. Separate fryer for wings and fries. GF buns toasted separately.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

More Info

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