88% of 9 votes say it's Celiac friendly

41 W Hillsdale Blvd, San Mateo, CA 94403 Directions

Top Reviews


Celiac

Overall Rating

Celiac friendly?

No

Review


Personally I would not eat here as a Celiac. I have asked before, and the buns and impossible burgers (contain gluten) are all grilled on the same space as the regular burgers. They seemed reluctant to clean for me. They do have other food options, and fries are in a dedicated fyer. However; with the high staff turn over, and lack of knowledge about allergens I have encountered here... I would go elsewhere if you are very sensitive.

Updated 8 months ago read full review

Not celiac

Overall Rating

Review


Excellent restaurant for anyone with allergies or need to be gluten/dairy free. Lots of options, server was educated and responsive to questions and concerns. The meal was fresh and flavorful. We will visit whenever we are back in town.

Updated 1 year ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I had called the manager prior to arrival to make sure he felt confident they could serve my celiacness. He said to tell my waiter and they will take care of me. Upon sitting I asked for the gf menu and told my waiter he had celiac. He explained he would let the chef know. I ordered and asked if the sweet potato fries were cooked in different oil so I said ok. A few minutes later he told me the manager said he spoke to me and recommends I don't eat the fried food. It is different oil but there could be some splatter from the other grease. I said thank you and they took $3 off my bill. I was just happy they thought it through and were willing to warn me vs just saying "eh, it will probably be fine"

Updated 1 year ago read full review

Gluten Free Features

  • Bread/Buns
  • Burgers
  • Celiac Friendly
  • Gluten Free Menu

Categories

  • Dairy-Free Friendly
  • Fast Food
  • Kid Friendly
  • Lunch
  • Online Ordering
  • Plant Based
  • Takeout
  • Vegan Friendly

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More Reviews


Celiac

Overall Rating

Review


Good food with no cross contamination.

Updated 2 years ago read full review

Not celiac

Overall Rating

Review


Ordered gluten free bun, and clearly received sourdough bread. When I complained I thought this wasn't gluten free, the waitress was rude and snippy at me and refused my table service the rest of the night. No compensation, nobody sent it back to the kitchen … there are many decent Counter locations nearby, this is not a good one.

Updated 2 years ago read full review

Overall Rating

Celiac friendly?

Yes

Review


Great GF food and great attention to making food for those with Celiac.

Updated 2 years ago read full review

Celiac

Overall Rating

Review


Fantastic food and great service!! LOVE the options!

Updated 3 years ago read full review

Overall Rating

Celiac friendly?

Yes

Review


Great GF menu and service. Quality burgers and fries. Very good for kids as well.

Updated 4 years ago read full review

Overall Rating

Celiac friendly?

Yes

Review


Great service and food. gluten free buns and a separate fryer for the fries. http://www.gfmomcertified.com

Updated 5 years ago read full review

Overall Rating

Review


Excellent gf buns!

Updated 6 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Chevin, one of the managers, really understands celiac and cross contamination. He helped us throw a party where half the guests were GF and everyone loved their meals! Service can be slow, but everything seems cooked to order so no complaining here. Now if they could start carrying buns from Zest I'd be a happy girl - I think they use Udi's in all of their locations.

Updated 6 years ago read full review

Not celiac

Overall Rating

Review


Food was good, plenty of options and knowledgable staff. Service was a little off - I had to ask for my fries and they forgot my drink (I never got it, but I wasn't charged for it, at least).

Updated 7 years ago read full review

Not celiac

Overall Rating

Review


Great burgers with the option of a gluten free bun and an allergy menu that lets you select a big variety of gluten free options for your burger. All their frys are gluten free and are cooked in a separate fryer from any breaded items. They are quite pricey for burgers but very tasty and where else can you get so many gluten free options that are also delicious. I've never had a reaction after eating here so they must be doing something right. Thanks!

Updated 7 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


Decent options and knowledgeable. Good tasting food.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Never had a reaction at this location. They have a gluten free menu and a dedicated fries fryer. You can make custom burgers and salads. Their gluten free buns aren’t the best, they fall apart easily, but it is pretty hard to find a safe burger joint so I don’t mind too much. Just place your order for a gluten allergy and make sure you double confirm everything will be cooked on clean/ separate surfaces.

Celiac

Overall Rating

Review


The food tastes good but both me and my son were sick to our stomach after we left. Was quite a downer the rest of the day for us. We both only had hamburgers. Unique location but probably not safe for celiacs.

Celiac

Overall Rating

Review


We ate breakfast here. They have gluten free buns for breakfast sandwiches, and gluten-free omelettes that are huge. The coffee is tasty.

Celiac

Overall Rating

Celiac friendly?

No

Review


We went here because it was deemed to be “celiac safe.” My sister and I, who both have celiacs, got sick after eating off of their gluten free menu. We made sure to clearly identify that we had celiacs. I would not recommend it.

Celiac

Overall Rating

Celiac friendly?

No

Review


Ate the gluten free burger and fries. Now I am paying for that decision.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Went to eat here last night and it was so good! The waiter and other staff were very helpful with our celiac questions. Food was great and would definitely come back again.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


We had put off coming to this location because when it first opened staff were stumped. They are now very educated about celiac and know about cross contamination. They cook the GF bun separately, fries are GF, and they said they have dedicated milk shake metal cups. Kiddo did not have a shake so can’t vouch for it. But was able to customize a burger, liked the bun and the fries.

Overall Rating

Celiac friendly?

Yes

Review


The Counter is awesome. I have eaten here numerous times and the servers are all very knowledgeable about how the gluten free food is prepared. As a family, we get the fries trio, substituting onion rings (NOT gluten free) for plain fries. The gluten free fries trio includes: Parmesan, sweet potato and plain French fries. The fries are made separately for us GF/celiac people. I also recommend the gluten free Chipotle turkey burger, with the GF bun. There are so many options, and custom burgers (for your gluten, gluten free, and vegetarian friends) you can make. They accommodate everyone. Highly recommend this location.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Amazing breakfast with lots of options for celiacs. I ordered an omelette which had very generous portions of bacon, spinach and cheese. They offered a gluten free bun instead of toast. My husband was impressed with the quality for an airport restaurant.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


They were closing so we got food to go, I was worried that they were going to be in a rush. But I got a burger bowl (no bun, basically a salad with the party on top) and fries. All very good!! And I had no reaction (and I'm very sensitive).

Celiac

Overall Rating

Review


Go to the food right next to them, they have the fat-free bun.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Knowledgeable staff. Frier no bueno for celiac. Please fix it!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Was made aware what was and wasn’t gluten free. Got the burger on field greens, and it was delicious.

Celiac

Overall Rating

Celiac friendly?

No

Review


The fries are not in a dedicated fryer. Some servers will inform you of this and some won’t. That being said, I never got sick from them (they didn’t inform me until I’d eaten them several times). I used to come here for the GF tater tots until they fed me a spoiled bunch and I got food poisoning. Now I avoid this place.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Separate gf menu. Lots of choices! Fryer is gf so can get fries and sweet potato fries. Staff was very friendly. Great place to go for a low-key meal.

Celiac

Overall Rating

Celiac friendly?

No

Review


No dedicated fryer, and condiments and toppings are cross- contaminated. The staff advised not eating here if you're celiac!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Our food was good. The chili cheese fries were good. Our burger was ok but came missing half the toppings. Both our friends who are not GF ordered the wings and there was SO much salt they couldn't eat them & waitress insisted there wasn't an error, but reluctantly said she could get them something else. The food took forever to arrive, so there was no way we were waiting for more. Her excuse for horrible service was that over 3 people didn't show up for work. However I gave it a good rating bc my food was good and there was a great selection. I still feel good without reaction .

Overall Rating

Celiac friendly?

Yes

Review


Excellent menu. Lots of options!!!!!!!!!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Food is unremarkable but my burger was celiac safe. Everything is clearly marked and the staff seemed to be reasonably confident. The milkshakes aren’t GF though which is a bummer!

Overall Rating

Review


Atmosphere is a cross between a Chipotle and an Applebee's. Definitely an adult vibe, but not very overly commercial or dark inside. The burgers are good, but pricey. The gluten-free bun is just an Udi brand so we opted for the bed of lettuce. Chili was large portion but only okay. Ask for a GF menu when you are seated.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


This is the best burger place. The GF menu has many options and our serve was very knowledgeable about celiacs. Highly recommend, great atmosphere and wonderful service.

Overall Rating

Celiac friendly?

No

Review


Ordered from Gluten Free menu. I “tested” the sweet potato fries with my Nima Sensor that were advertised “dedicated fryer” and they came up as not Gluten free. So beware if you are Celiac and sensitive. On the bright side, the bare burger on a bed of Kale tested GF.

Overall Rating

Review


They knew what they were on about

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Great GF menu and excellent Chicken Dijon Sandwich on Gluten-free bun.

Celiac

Overall Rating

Celiac friendly?

No

Review


Not Celiac safe. They have a separate menu and the staff seemed knowledgeable about gluten allergies and Celiac's, but my partner and I both got sick from cross contamination.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


They understand and take cross-contact seriously. Burger was great and so was service. Nima approved my bacon cheddar burger on GF bun with side salad and ranch.

Overall Rating

Celiac friendly?

Yes

Review


I’ve been eating here for years and they have been great!

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I let my waitress know I had a severe gluten allergy (easier to say than saying I have Celiac) and she made sure to let the cooking staff know. They have dedicated fryers for the fries and prepare food safely. I had a burger on a GF bun with sweet potato fries. She withheld the sauces that had gluten in them, which I appreciated. I didn’t get sick afterwards, so I think I was in the clear. It was very good and didn’t taste like a GF bun. Only thing I would say is it was a bit pricey compared to In-N-Out, but it was a fun environment and good food.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


This is my daughter’s favorite burger place. It is a little pricey, but she loves the burger and fries, and she has never been glutened, so it is worth it.

Not celiac

Overall Rating

Review


Good burgers, not great, but good. Absurdly overpriced. Burgers are expensive and fries cost extra.

Celiac

Overall Rating

Celiac friendly?

No

Review


Had lunch today there. No gluten free menu. Fries are not safe as they share frier. They have chips but are not gf. They have gluten free bun. The quality for the price was a joke. Expensive to eat in plastic dishes. Specially the kids mini burger, they should be called micro burger.I do not which kind of kid could be satisfied with this...

Not celiac

Overall Rating

Celiac friendly?

Yes

Review


Ens van agradar molt les hamburgueses. Les patates també. El local divertit i el noi que ens va servir molt amable.

Not celiac

Overall Rating

Review


Super fresh, GLUTEN FREE meat, no buns, nice servers. I experienced this yummminess in the San Diego airport. $17 is a bit high, but piece of mind is priceless.

Overall Rating

Celiac friendly?

Yes

Review


Everyone’s knowledgeable about gluten, AND they go the extra mile to not only change gloves, but get your toppings and salad base from the back, where it hasn’t been touched and there’s no cross-contamination possible! I’m so impressed. The turkey and vegan burgers do have gluten in them, but a beef burger in a salad bowl is totally safe. Also! By virtue of their limited offerings, the fries are the ONLY thing that’s fried in their fryer, so you can have regular or sweet potato fries with no problem.

Celiac

Overall Rating

Review


Really nice food and good gf options. Only problem is the drinks. They don't have any drinks in bottles only through the dispenser which can be contaminated so had to have no drink with meal

Not celiac

Overall Rating

Review


Great fries, no reaction. Last time I got a burger and fries an no reaction that time either.

Overall Rating

Celiac friendly?

Yes

Review


I went there with my boyfriend on a vacation, and the staff knew what I was asking for when I told them I was gluten free. They have a separate menu(I got the impossible burger, which is also vegetarian along with gf), and they have a separate fryer so it’s celiac safe. I also got a side salad and it was delicious. 10/10, defintely would recommend!

Celiac

Overall Rating

Review


Really good build your own burgers! They have GF buns. The fries are GF and really good.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Very Nice! Nice service and very Good food. Ate there twice, both times very Good. I get sick of one crumble, and i haven’t gotten ill

Celiac

Overall Rating

Review


Was an ok meal, but a bit pricey. My burger was very dry and tasteless. I liked the sweet potato fries. Didn’t feel quite 100% after...

Not celiac

Overall Rating

Review


Great spot for fresh, premium burgers and fries! They have a separate gluten-free menu and GF bun, but the kids menu is not gluten-free. But my kid devoured his 1/3 lb burger, so I guess he didn't need the kids menu to begin with. Fantastic servers, too!

Celiac

Overall Rating

Celiac friendly?

No

Review


I have to take two stars off my review. Each time I eat here I am careful to ask about everything (or so I thought). I didn’t feel great a couple times but couldn’t imagine why because they seemed very careful so I chalked it up to coincidence. Then tonight when I realized the onion strings my husband ordered weren’t on my menu I asked about the fryer. My sweet potato fries are cooked IN THE SAME FRYER! He said they change the oil so it’s fine. What?! Burgers are good but do not eat the fries if you are celiac.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Staff were super knowledgeable and have a separate gf menu and separate fryer! Burger was delicious and will be going back 🙌

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Waitress had a relative with Celiac, so was very understanding. Burger and bun tested clean. Still has a dedicated fryer for the fries. 6/26/19

Celiac

Overall Rating

Celiac friendly?

Yes

Review


They're conscious of our plight. Great place to get GF burger and fries

Celiac

Overall Rating

Celiac friendly?

Yes

Review


Great gluten free knowledge. They have a dedicated fryer, but my server told me that they had been having some issues with cross contamination, so I shouldn't get fries. They do have gluten free buns. Very nice place, especially for an airport.

Celiac

Overall Rating

Celiac friendly?

Yes

Review


I’ve eaten here many times, including ordering via DoorDash. Food was always fine. Even the fries (Iget them every time).

Not celiac

Overall Rating

Celiac friendly?

Yes

Review


Very knowledgeable about gluten free options. Fries (sweet potato and regular) are gf. The bun for my grilled chicken sandwich was very nice and not too crumbly. I liked the veggie skewers. Attention to my order was very good. If you miss a good burger, this is a good option!

Celiac

Overall Rating

Celiac friendly?

No

Review


Tested my burger with Nima and gluten found.

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