Fantastic food and the server took care
Awesome food. Staff was very helpful in answering questions. Our server didnt have the answer to an ingredient question, went in kitchen and took photo of container to shows us. We will b back.
Fantastic burgers and super knowledgeable staff.
GF bun was delicious and so were the shoestring fries! Great service and awesome choices for everyone!
Had a dedicated GF menu which was nice. Can't go wrong with a "make your own burger" type menu. Got 1 lb bison burger on their GF bun with avocado and lettuce. Side of shoe string fries. Was very delicious and didn't have any effects from either dish. Don't think this place is celiac friendly but it does cater very well to a GF clientele. Will return.
I want to be clear that the fryer here is NOT safe. It is a shared fryer. This was confirmed by at least three employees (one of which was a manager). Please be safe! The staff gave conflicting answers and made be very uncomfortable. I am also a former health inspector and found the place to be quite filthy. This didn't leave me feeling very safe at all! There were crumbs in my water from either poor dishwashing practices or other contamination. I actually chose to forego eating there while the rest of my non-celiac party ate.
I absolutely love this restaurant! The burgers are fantastic and the buns taste like real buns and not like the typical GF bun. Loved the sweet potato fries too! Our waitress was great and knowledgeable about GF. Now if only they would open one in OC!
My husband and I absolutely love this place. We have been in LA for about 10 days and have eaten here 3 times. They have delicious gluten free buns (that are clearly lactose free, as we are both very sensitive) and also offer Daiya "cheddar". Their burgers are so delicious that they mute the terrible fake cheese taste; it's actually worth adding to the burger. Try one with pineapple, jalapeño, bacon and bbq! Their regular fries are safe, but the sweet potato fries are where it's at! The only gf beer they had available is Omission (not safe for Celiacs); however, they offer raspberry and pear ciders that are delicious and not too sweet. All in all, dining here has repeatedly been a wonderful experience that left neither my husband or myself feeling ill after indulging in a meal we rarely are able to enjoy. Last but not least, the staff has been very friendly and accommodated. 5 starts for this place!
Dedicated gluten free menu and knowledgeable staff. Bacon cheese burger, fries, and drink for $15. Great taste and got right in for lunch on Saturday at 1 pm.
Incredible place and a great find in downtown LA. They have a complete, dedicated GF menu. Will be back next time we are in LA. Note: full non-GF menu too.
Ate lunch here. Separate GF menu but a lot of options on regular menu as well. I got a bison burger with sweet potatoes fries and they have GF beer but only on brand. The food was great, but I would not consider this a one $ waiting but more like a $$.
Safe fries!!! Dedicated frier for regular & sweet potato fries. Ask for a GF menu. I think the bun is just an Udi's bun. I much prefer to get the burger bowl with a big pile of lovely greens. The fries are really good, both kinds. No one got sick. Organic bison as a burger option. Kind of pricey for a burger joint but good quality and safe so worth it overall.
gluten free beer available. gf hamburger buns are amazing! staff is friendly and knowledgeable. ask for gf menu at front.
GF bun was pretty good. They have a dedicated drier for their regular and sweet potato fries.
Fun atmosphere! Great food!
The restaurant allows you to create your own burger, with a dedicated gluten free menu (and good list of other allergens available if necessary). The gluten free bun is very good, for a gluten free bun, and they have a dedicated gluten free fryer for chips. They don't have a separate food prep area, but will clean down the working area between orders to reduce risks.
Some places make such a big deal out of accommodating people with special dietary needs, it’s nice when you find a place that gets it right. Gluten free buns for their delicious build your own burgers, tons of topping options, vegan burger and cheese options, and a dedicated gluten free fryer. I had a delicious bison burger on gluten free bun with goat cheese, onion, grilled pineapple, bacon, and avocado with a side of sweet potato fries. Best meal I’ve had in a long time and was not made to feel like it was any problem to accommodate my needs.
Absolutely delicious and safe!! Definitely go between 3-6 if you can to avoid the busy times. I got the grilled chicken with bacon/cheddar/avocado/ranch, SO GOOD. Chose no bun, though the GF bun looked good. Will definitely come again and hope to see some in the Midwest!
Just came back from a mission trip in Cuba. Had to carry all my food. Hadn’t eaten any real food in a week. They have GF hamburgers and FRIES. Saved my life. Rosemary knows her stuff. She has done some study on GF
Delicious but I got super sick within an hour. The waiter didn’t seem to be paying a lot of attention, I shouldn’t have trusted. I’ll try again if I’m starving but I’d give them a thorough talking to and not trust unless I get full attention
Had a burger on gluten free bun and Rose helped me with GF toppings. Did not get sick. I have celiac.
so happy to find this place! Rosemarie, the hostess, walked me through the menu, crossed off everything I could not eat. they have a separate fryer for French fries and gf buns for burgers.
Knowledgeable staff, great burgers and dedicated fryer. A rare find for airport food!
Staff is knowledgeable. I ordered fries because I know other The Counter spots have a dedicated fryer. But since i wrote “Celiac/gluten allergy” on my order, someone called me and told me their fryer isn’t dedicated because their kitchen is too small at this location. I really appreciated them calling to tell me.
Peggy crossed all the gluten items off the menu for me. I was able to build my burger to my liking. Even the fries were safe.
I have CD. I requested and received the Gluten-free menu. I ordered a GF sandwich and made sure they knew it was the GF version. When I received the sandwich, I asked again if it was GF because it looked like regular bread- The waiter assured me that it was. It was not. I got sick shortly after I began eating. They blamed the business of the restaurant on the kitchen and waiter's error. While they were highly apologetic, what if I had an allergy instead of CD? Never going back.
I’ve eaten here 6 times over last 2 months, and have never had a reaction. I’ve a very, very sensitive Celiac sufferer. GF burgers, buns, fries are all available. Including GF alcoholic beverages, such as angry orchard in bottles. Don’t try Omission Beer (NOT celiac friendly), and I haven’t ordered milk shakes due to possible cross-contamination. Staff is learning about celiac. Many, many options available. Good parking available in garage in back- enjoy!
The gourmet burgers were very delicious. They serve the burgers on GF buns and we shared a GF batch of fifty fifty fries. (Half shoe string fries and half sweet potato fries).
I loved the burger, you can male your own burger with gluten free bread. They also have orchard thieves which is my favorite kind of cider. We paid 38€ for 2 burgers, 3 ciders and sides. 4 stars because they don't have any gluten free dessert (only ice cream but who wants ice cream with this cold?)
Amazing gluten free menu! My Coeliac husband was not unwell after eating here. Server knew exactly what was gf. We didn’t like the drinks we ordered and they kindly swapped FOC. Above and beyond here. Make sure you time your visit before the lunch/dinner rush as it does get busy.
Went here twice while in NY. So happy to have a safe burger and fries! The fries are very thin and very crispy and some of the best fries I have ever had. So nice to be able to build my own burger too with tons of GF options. Great to have the option of a lettuce option as a wrap if you avoid grains. Staff was helpful and knowledgeable both visits. Would for sure go back.
I'm pretty sure they don't even know what gluten is. Also I received an attitude and felt judged for even asking about a gf menu or buns. I have celiacs and felt unwelcome to order anything at all. This restaurant should not be presented as a gf option at all.
I choose this place because they did have a separate gluten free menu along with a build your own burger menu for gluten free, it's one of the few places that had this. my boyfriend got the Mahi Mahi burger, however he was not a fan of the bun, but it wasn't the worst.
Terrible experience. I was very clear about my allergy and my grilled cheese came out on gluten-filled Texas toast. I asked if it was gluten free and the server said "it's just bread and cheese, so yeah". I only knew this was not gf because I had been to a different location before. I said I need gluten free and he was surprised I needed my bread to be gluten free. I am still in shock. When my gluten free grilled cheese came out, it wasn't cooked at all. Just cold cheese on a bun. The sweet potato fries were cold also. This location is an embarrassment to The Counter franchise. The location in NYC has always exceeded my expectations.
Seems like this place has the potential to be safe, but there was a nearby concert this evening and a huge influx of customers trying to eat topped with only three waitstaff...they were overwhelmed. My "gluten free" dish I ordered off the gluten free menu they specifically brought to me came out with the same type of bun the rest of the family got...obviously not gluten free. I sent it back and it came back out just a few minutes later on a gluten free bun...obviously cross contaminated. Unfortunate as we had already waited over a hour for our food.