Review of The Crazy Cucumber

4414 SW College Rd #1910, Ocala, FL 34474

Overall Rating

Review


I would give rhis 1/2 star if I could. I don't like giving bad reviews. This is my first one and I wanted to spare others from what my family and I experienced. My family and I orderd our take out at the bar. Two people in my party have celiac disease and cannot have gluten and one of the two people also cannot have milk. We told this to the hostess and later to the bar tender. The hostess told the two people to order anything that had GF next to it. They ordered gluten free Cocoa Vin and one ordered a side salad with it and the other person ordered mashed potatoes with it. When the order came out, we looked at it and after we asked, were we told they cannot do the vegetables gluten free. They decided on their own to substitute for mashed potatoes when one person clearly stated she cannot have milk products due to allergies. The bat tender said "I did not charhe you for the salad because I counted it as your side. The other person with celiac disease did not get a side because the mashed potaties were supposed to be his side. The other person was never offered another side. We also asked for the fish taco to be made into a wrap, they fried it and put it in a wrap without asking. This was not on the menu as a fried food and that person is on a very strict diet and should not have fried foods. I ordered a hamburger with ketchup, onions, and a tomato and I got mayonnaise instead of ketchup. Since we are traveling, we did not notice the fried taco or mayonnaise until after we were back on the road. The food that we did eat was mediocre at best and the cost was not cheap. I do NOT recommend this restaurant. Even though we were told on the phone they make gluten free fries, the bar tender told us only after one of the people with celiac disease originally ordered french fries and the other person with celiac disease asked if the fries were made in a dedicated fryer did the bar tender tell us no. If we did not ask, one person in my party would have been glutened.

Update from original post: My wife just spoke with Will, one of the managers who apologied and understood the severity and will be training all staff this week on gluten free and celiac disease and the differences and that they are not a celiac friendly restaurant. We would rather know and eat sonewhere else than take the chance of ending up in the hospital. Will also said he would refund us our money and call us this week to lwt us know what they did. He truly listened, was very apologetic, understanding of the seriousness, and showed true customer service. Thank you Will.

Celiac friendly?

No

Updated 6 years ago