The Melt

2 recent ratings
$ • Fast Food Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Bread/Buns, Sandwiches
180 El Camino Real
Palo Alto, CA 94304

Top Reviews


Wheat Allergy

Overall Rating

Review


I asked the staff to change their gloves with handling my food. Informed that they have the same shared surfaces. Seemed ok after eating and then the reaction started to build. Today my MCAs is full blown. Would not recommend for anyone with a moderate to severe allergy.

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers online ordering
  • Offers outdoor seating
Updated 6 months ago read full review

Wheat Allergy

Overall Rating

Review


Even if they offer gluten free bread, don’t get anything from here, even if you’re not celiac. I reacted every time I ordered something here on gluten free bread, so I’m guessing they probably share the grille with regular bread. Don’t even get French fries.

Celiac friendly?

No

Updated 2 years ago read full review

Overall Rating

Review


They use the same surfaces and sandwich presses (and will not wipe them down for a gluten-free order), so there's a high chance of cross-contamination. I've accompanied friends here but never tried anything for that reason. Execept once. I tried the tomato soup, and was very clear that any gluten would be dangerous to me. What did I find? A singular crouton laying near the bottom. Never again. I can't recommend this place for people with Celiac.

Celiac friendly?

No

Updated 3 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Bread/Buns
  • Sandwiches

Categories

  • Fast Food
  • Kid Friendly
  • Late Night
  • Lunch
  • Online Ordering
  • Outdoor Seating
  • Takeout

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More Reviews


Celiac

Overall Rating

Review


Total lack of cc understanding

Celiac friendly?

No

Updated 4 years ago read full review

Overall Rating

Review


Use same surfaces

Updated 7 years ago read full review

Overall Rating

Review


This place should not even be on here. I have NEVER gotten so sick off of eating something! DO NOT EVEN TRY THIS PLACE! I was very disappointed.

Celiac friendly?

No

Updated 7 years ago read full review

Celiac

Overall Rating

Review


Food is good but not gluten safe. Sick every time and a few times they gave me regular bread.

Celiac friendly?

No

Updated 8 years ago read full review

Celiac

Overall Rating

Review


Not gluten safe. Uses the same equipment for wheat and gluten. :-(

Updated 9 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Overall Rating

Review


We had their gluten free burger and their gluten free Italian job grilled cheese and they were AMAZING! At first we were worried that the grilled cheese was incorrectly made with normal bread because it looked so realistic, but I could tell that it was safe for my fiancé after taking a bite, the texture is a little off from regular bread but it’s visually the same. He didn’t get sick but I’m unsure of all of their precautions so I don’t know if it would be safe for celiacs.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options

Overall Rating

Review


NOT CELIAC FRIENDLY. They cook all together. Abruptly rude.

Celiac

Overall Rating

Review


They have gf buns and bread, but they are going to be cook on the same grill. No dedicated fryer.

Not celiac

Overall Rating

Review


Menu offers the option to customize your burger to be a lettuce wrap or on a GF bun; there is a disclaimer that it’s not an allergen-free environment, so probably not suitable for celiacs.

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