Review of The Melting Pot

This is not only one of my favorite chains, but my favorite store in the chain.

Before I say anything else, I have to admit that I did get sick here once. As someone else noted, they have gluten free brownies as part of the dessert dipper, but once a server gave me regular brownies by mistake. Because a regular brownie looks and tastes pretty much the same as the GF version, we didn't realize until I had eaten several bites, at which point the waiter--who had realized his mistake--ran up to the table, saw the brownies had been eaten, and went pale. I ended up sick for 6 weeks as a result of that incident.

The reason this Melting Pot is my favorite and the reason I eat there much more often than I did before the incident is because of how they handled it. First, the manager waved all the charges for our table that night (about $175). Then he gave me a $100 gift card as an apology. Later, I learned the resturant had held a staff training about handling gluten free food and such to make sure this didn't happen again.

Since that one incident, I've had no problems and always had a wonderful experience. I have tried other Melting Pot branches and not seen the kind of care and concern I can now expect at the West Madison branch. Love this place!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for dinner
• Offers online ordering