Worked with Gluten Intolerance Group on their gluten-free menu. Special training is required for staff.
We went to the Melting Pot for dinner, and after discussing celiac with the waiter AND verifying they have GF bread for the cheese course and requesting it, he brought out not GF bread. After we had eaten it all, he came rushing to us in a panic to tell us I’ve didn’t serve is the GF bread. They have many GF menu options, but please triple and quadruple check before eating anything!
My wife and I have eaten here for years and always enjoy it. She was diagnosed with Celiac a few weeks ago. We were happy to see that they are certified gluten free by the Gluten Intolerance Group. The server was careful to keep my gluten items separate from my wife's and quickly replaced my gluten items with gluten free ones when I pointed out that it wouldn't be safe for me to dip them in the fondue.
I had an amazing dinner and time. I did the 4-course menu. I did make reservations with gluten free in the comments. Everyone was wonderful. Addy our server was VERY knowledgeable. She did explain that it may take a little extra time because she had to make sure we had a bread board that was ran through the dishwasher for no possible cross contamination. She also identified everything I could eat.
Thank god for Melting Pot. The staff is extremely knowledgeable. Our whole meal was ordered as GF but they still stated out loud “gluten free bread, gluten free brownie, etc.” as they set the food down. They went over the list of sauces to me and specified which were not GF and what they could substitute with. I appreciated the extra care and concern!
Very clearly marked menu, I never had to remind our server to make anything GF once it was mentioned once he had it. Only thing to be mindful of for celiac is if anyone you're eating with doesn't have all GF meats have them cook those last. Otherwise this was a simple and very enjoyable experience!
The Melting Pot used to be one of my favorite places in town. However come of the service has gone drastically downhill in the last few years. The last trip Hi took here was about 3 weeks ago. My boyfriend called the day before to make a reservation and told the person taking the reservation that I have a gluten allergy. When we arrived, no one had any record of that. At the table, we told them again that I had a gluten allergy. They brought us food that was supposed to be gluten free. However, there was definitely cross contamination because I spent the last hour of our meal in the bathroom and the next day in excruciating pain.
Everything on the menu is labeled whether it is gluten free or not. Most cheeses are gluten free, just the dippers are not. My server was super nice and would always double check to make sure something was GF and I got my own pot of fondue and separate tray of dippers with GF bread and veggies so theres no cross contamination. For dessert there is wonderful dippers like GF brownies which were so good. Highly recommend if you have celiac!!
The staff was TERRIBLE. We went over needing gluten free and our options before we ordered. He showed up with gluten bread and gluten beer for the cheese. And said “I forgot”. The awful service made me highly doubt the gluten free options. He had no idea what he was talking about.
Update- had dinner on 8/26/19. They were awesome. My husband and I had a great time. He’s not GF but everything we ordered was. The dippers were great from the cheese coarse to the chocolate. They explained everything and made sure we knew what was and wasn’t GF. Update- Had dinner there 1/3/19. They were fantastic. They have gf down and are extremely knowledgeable. I had a great meal. I had dinner there two days ago 6/19/18. It was amazing. I dined with non-celiac friends so needless to say I was concerned about cross contamination. It was great! We had cheese and chocolate, which were both gluten free. Instead of having the whole table deal with the gluten free dippers ( bread), I opted to get separate bowls to put my cheese and chocolate selections in although there was no way to keep it hot. I took my portion first. They brought out separate dippers for me on a glass tray, not the wooden one. The waiter told me about each ingredient as he put everything together. They used Udis multigrain rolls which worked well with the cheese along with apples and veggies. I also got GF brownies, snickerdoodles, and marshmallows to go with my fruit for the chocolate. Definitely would recommend. They are also approved by the GIG. https://www.gluten.org/branchnews/gluten-intolerance-group-awards-melting-pot-restaurants-inc-gffs-certification/
Staff was very careful with providing gluten free options. My boyfriend is very very careful when it comes to breads, etc even when they are labeled gluten free but he ate the gf bread/cupcake/brownies here and had no issues.
Went with my family and I am the only one with a gluten Sensitivity. My mom let them know ahead of time and I had a separate plate for everything. My waiter, Alex, was amazing on his own but he was great to explain the differences and my options. It was a great experience!
Great staff but honestly it’s just not safe. There were left over bread crumbs on the bowl, it was dirty inside the bowl from other meals....... great people truly but just not safe They know the talk but they can’t walk the walk
I wish zero stars was an option. This was one of the most disgusting dining experiences of my life. The food( that was very expensive by the way) was old and dried out and had obviously been shipped in and not prepared fresh. I'm terrified to know how old the stale bread was. We took two bites canceled the rest of our order and left. I did not get sick at least, but don't waste your money at this place.
As someone who worked at this Melting Pot, I can say for certain that they NOT Celiac friendly. Servers would cut bread directly next to the salad dressing, dipped bread into sauce containers, and overall had no concern for guests’ allergy restrictions. Not all locations are like this, but the one in Montgomery/Cincinnati should absolutely be AVOIDED.
My experience at this location was much more positive than what was described in the older comments. I had called ahead to make a reservation for two adults for a two-course meal with a note about my need to eat gluten-free, as recommended on the website. The service was just okay (the waiter was a bit odd), but at least the wait staff was knowledgeable about what was safe for me to eat. This is just a personal preference, but I wish I had had less raw vegetables and more gluten-free bread with my Classic Alpine cheese fondue, as I am not a big fan of raw veggies. The cheese fondue was very flavorful and filling. The chocolate fondue (bananas foster, in our case) was delicious and definitely the highlight of the meal. There were even gluten-free yellow cake and brownies to dip in the pot! For anyone unaware: I would use caution with the fondue, as it can be very hot and easily burn your tongue. Despite only ordering the two-course meal, the other party and I felt satisfied without feeling stuffed. The pricing for our meal was reasonable, given that dessert, in the form of chocolate fondue, was included. I would definitely consider eating here again.
Super super gluten free place. Have gluten free bread for dipping in melted cheese. Meats, vegetables and you cook them at the table in a separate pot from others not eating gluten free. The best is the melted chocolate for dessert...separate fondue for gf and gf pound cake, brownie, fruits, marshmallows for dipping in the chocolate. And our waitress also ate gluten free....she was a great help.
Our waiter had no idea what cross-contamination is. They do offer gluten free but they took no precautions whatsoever. Carrying, pouring, stirring, dripping stuff across the plates of gluten free food and person we had just told him was extremely sensitive to gluten. My daughter ended up eating nothing at all there.
Staff was helpful, friendly and seemed to understand what was needed for someone with Celiac.. However, even after being served absolutely plain vegetables and filet mignon, which was cooked on a tabletop grill (new option).. I did become ill.. granted, I’m a very sensitive Celiac, but I will probably not eat there again. I feel that there may have been some cross contamination issue in the kitchen due to personnel not well trained in handling food for people with my sensitivity. We were a party of seven with 6 normal diners who had a great time.
This was a great experience, they were very helpful, and the food was delicious! We had a gluten-free dairy free meal and we are supersensitive and did not get sick. Nice to eat with the rest of the family! This place was a lot of fun. We had a party of nine and they give you two burners. Four of us had to eat gluten free dairy free so there was no cross-contamination. You can’t get more than two burners on the table I don’t think. Highly recommend! They have a vegan gf cheese and they use Redbridge gluten free beer in the cheese fondue. We had a four course meal - cheese fondue, salad, entree and dessert that uses Enjoy Life dark chocolate.
Wonderful gluten free choices. The cheddar fondue can be made with gluten free beer and served with a soft fresh gluten free bread along with the appetizer veggies. Then great options for meats and lobster. The dessert chocolate fondue comes with fantastic gluten free chocolate brownies and vanilla cake. We can't wait to return! No bad reactions.
Wow! We haven’t been here in 10 years. I looked at their menus the other day, realizing they now did gluten free I was so excited to be able to take our son. We had a table of 3 and we all did gluten free so there was no cross contamination. They were so accommodating! Bonus they don’t charge extra for GF! we will def be back.
Went for my anniversary and it was wonderful! We had the California salad, Wisconsin Cheddar cheese fondue, and the Bananas Foster chocolate fondue. They really understand Celiac and all was done well, except that the waiter brought out a plate of non-gluten free dippers with dessert. I figured it out before we ate it though because there were just too many options there for it to be GF. The cheese fondue was made with Red Bridge beer and the dippers that came with it included a brownish GF bread (as opposed to the gluten filled white), apples, carrots, broccoli, cauliflower, and grape tomatoes. The chocolate fondue dippers had a gluten free angel food cake, marshmallows, bananas, strawberries, and pineapple.
We had an excellent experience. Wendy, Kristen, and a gentleman whose name we didn’t catch (but worked previously in healthcare /GI ) were knowledgeable about gluten free requirements and went out of their way to provide a gluten free dining experience.
Tried a new thing last night for Valentine's day. The food was good, and for the most part it was fun. We made sure to inform the restaurant when we made the reservation that I had celiac disease, they said they would be able to easily accommodate me and they would write down a note. We also told our waiter as soon as we sat, we told him that because we would be sharing the pot my husband's food would be gluten free as well because cross contamination was a big issue for me. Despite all of this prepping the waiter still brought out honey WHEAT bread, croutons on my salad, raviolis and a meat that was not gluten free! I had to babysit my waiter the whole night! Twice they turned off the burner and forgot to turn it back on making our food pot cool, and impossible to cook our main course. To add insult to injury the Valentine's day package included a picture. The picture is awful, the low lighting plus flash resulted in an extremely washed out shot. Not worth the very high price.
The staff made every effort to make sure that my experience was gluten free and had options for every course. They even have gluten free bread for the cheese fondue and gluten free brownies & snickerdoodles for the chocolate fondue. A wonderful experience!!