Review of The Owl House

75 Marshall Street, Rochester, NY 14607

Overall Rating

Review


Disappointed would be an understatement. I was excited to try The Owl House because of their supposed knowledge of Celiac Disease and the gluten-free diet. When I placed my order I double checked with the waiter that my order was, in fact, gluten-free, because I am always leery even if it says it is gluten-free on the menu. He said yes. Not even two hours after eating there I became terribly ill. The next day I called and asked to speak with the manager, then asked again if what I ate was gluten-free. I was told no. They took down my email address and phone number, stating they would send me a $20 gift certificate for the "inconvenience". I never received the gift certificate, nor will I ever go back. It is completely unacceptable for a restaurant that claims to be so specialized in the gluten-free diet to have a wait staff so unknowing and unskilled in the meaning and definition of "gluten-free". Eat at your own risk.

Celiac friendly?

No

Updated 10 years ago

Celiac