The gluten free bread here is delicious, but I was pretty much yelled at when I asked (nicely, of course) for a separate knife to cut the bread and to make the sandwich on clean paper. I was told very clearly to not eat here if I was intolerant to gluten. Why offer gluten free bread if you are not willing to make small changes like a clean knife??
I understand a possible cross contamination risk, this ain’t my first rodeo... but they have gluten free bread and assured me they understood my gluten allergy. I got very, very sick and would not recommend.
They have GF bread but staff was completely unknowledgeable about gluten and cross-contamination. Also the allergen info list they have for all their sandwich fillings didn't even include gluten as a category, so they could not verify if any of their food is gluten free except the bread.
After standing in line for 20 minutes, they discovered that they had no GF rolls. Not very important to them. For dinner on my flight home, I have a banana and my fall-back GF breakfast bar. She was nice enough to give me the banana for free for my trouble. The people seemed very nice. I suspect it's a management issue.
I was very impressed with Thundercloud Subs! When I told them I have celiacs they were so nice about it. They brought out a special cutting board, new knife, changed gloves and took precautions to minimize risk for cross contamination.
I love that they have gluten free products and they do have signs posted that they are not a gluten free environment so if you are extremely sensitive to gluten I wouldn't advise eating here. Also their staff is very friendly.
Load up on the condiments, the bread is good but dry. If you're eating GF due to an allergy, just let them know and they'll change their knife. They work to prevent cross contamination, but there is a risk. Great staff- friendly and knowledgable!
Have awesome GLUTEN FREE bread! And SUBS-N-A-BOWL, Side salads and great full size salads! Try the NY Salad or the Austin Club Salads they are the best!! They will get clean cutting boards and knives if u ask so there is less contamination.