Tijuana Flats

I visited this location at 5:24pm on 9/20/2018. I was very specific with the gluten free instructions when I ordered. The cashier seemed to understand my issues that include Celiac disease and allergies to eggs and dairy. She told us she specifically notified the kitchen. However when my food came out there were chips all over the plate. So I rejected the food. I told the food deliverer that I had very severe allergies (even though Celiac is not allergies) and that I could not eat that with all the chips all over it. So she went into the back removed the chips and brought back the rest. Knowing that this was the case I asked her, "did you just take the chips off the plate?" She said yes. So I told her I needed it to be remade. She scoffed and walked away. Then a manager brought out a "new" bowl. So I asked, "Is this the same one?" and she replied, "No I watched them remake it." At this point I should have just asked for my money back, because all the red flags were there for cross-contamination, but I was hungry and really had no more options in the area. So right now it is 4:38 am nearly 12 hours after eating. My gastrointestinal tract has been bleeding for about 3 hours, I have thrown up and been on the toliet for most of the night. I haven't had a seizure yet, but I guess we will see. I will never go back here and would urge anyone with any kind of allergy or autoimmune disorder not to eat here. They are obviously not trained in allergy prep, or they just don't care if they make someone very sick. Hopefully the owners read this and have an allergy specialist come explain these medical conditions to their staff.

Celiac friendly?

No

Staff is very pleasant and helpful! It helps to arrive when it is not real busy so they can take their time preparing your food using all of the Celiac safety precautions (which they did). I ordered a burrito bowl. All of the proteins are GF and the rice, black beans, cheese, Lettuce, tomato, onions, are as well. The chips and taco shells are NOT. The meal was filling but it sure would've been nice to have some chips for texture! Price? There were 3 of us eating and before tip it was $56 and some change (no alcohol). Pleasant environment. Very clean. Great place for folks of all ages!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I ordered a taco with a corn tortilla and was careful about toppings to avoid gluten and dairy. The manager came out after my order was placed to let me know the tortillas are fried with gluten items. He was so kind and helped me build a rice bowl instead for no additional charge. I couldn’t have the chips either, but he gave me a corn salsa side instead. Fantastic customer service!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for lunch
• Good selection of healthy options
• Good with other allergies
• Offers outdoor seating

Mexican restaurant. Serves rice and salad bowls. Chips are corn.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

There is no longer a gf menu and the manager said everything is cross contaminated and it is not a place that is safe for celiacs

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

Corn tortillas not gluten free here. Only options are bowls

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None