Terrible experience, un educated and misleading staff. I asked several times if the corn hard tacos and chips were gluten free and they checked and said yes. Both my sons have Celiac they ate the chips and when the tacos came in they said it was all fried in the same frier as other breaded items. Horrible service, will never come back
I always get the corn tortillas and have never had a reaction. I order the steak street tacos and the queso cheese goes great with the chips. I'm not celiac so I can do some cross contamination. I never even flag it as needing GF because they do a good job.
I visited this location at 5:24pm on 9/20/2018. I was very specific with the gluten free instructions when I ordered. The cashier seemed to understand my issues that include Celiac disease and allergies to eggs and dairy. She told us she specifically notified the kitchen. However when my food came out there were chips all over the plate. So I rejected the food. I told the food deliverer that I had very severe allergies (even though Celiac is not allergies) and that I could not eat that with all the chips all over it. So she went into the back removed the chips and brought back the rest. Knowing that this was the case I asked her, "did you just take the chips off the plate?" She said yes. So I told her I needed it to be remade. She scoffed and walked away. Then a manager brought out a "new" bowl. So I asked, "Is this the same one?" and she replied, "No I watched them remake it." At this point I should have just asked for my money back, because all the red flags were there for cross-contamination, but I was hungry and really had no more options in the area. So right now it is 4:38 am nearly 12 hours after eating. My gastrointestinal tract has been bleeding for about 3 hours, I have thrown up and been on the toliet for most of the night. I haven't had a seizure yet, but I guess we will see. I will never go back here and would urge anyone with any kind of allergy or autoimmune disorder not to eat here. They are obviously not trained in allergy prep, or they just don't care if they make someone very sick. Hopefully the owners read this and have an allergy specialist come explain these medical conditions to their staff.
If you are celiac save yourself the trouble and just go to chipotle or qdoba if you want Mexican. The girl taking the order had no idea about gluten nor was there a gf menu. For those who got tostadas they are fried and I highly doubt they have a dedicated fryer that's a no go. Ordered a bowl with out the yellow rice and no chips, guess what I got in my order. Find looked great and would give it a 5 star for normal people but it should not be on this site IMO.
I was in a pinch and stopped here for lunch. Although the girl taking our order couldn't have more accommodating with all the gluten free questions, the food here is mediocre. I had the soft corn tortillas, one with chicken and the other with steak. Neither of the meats were warm, had no flavor and were chewy. None of the other items such as tomato, lettuce, cheese and sour cream had any taste. It's apparent they purchase lower quality items. Not worth another a visit. (No dedicated fryer).
Have eaten here quite a few times- I let them know I'm celiac and ask that they prepare my food from fresh trays of chicken, etc. I get the chicken No-rito bowl. Rice, lettuce, etc all from new trays to avoid the possibility of cross contamination. Very good service.
Though they had a paper taped to a register what could be gluten free it was misleading. The gluten free items would be cooked in the same oils as the gluten items. This was the one in Merritt Island, Florida.
I eat here about once a month and haven't had any problems. My usual order is the Ultimate Beef Nachos. They use grated cheese instead of cheese sauce (though I was told at a festival they had a booth at the cheese sauce is gluten free too).
The person who greeted me had absolutely job idea what gluten even was. I had no confidence so my friends and I promptly made our exit and went to Mellow Mushroom nearby.
I asked for a gluten free menu and was told I can have anything that is made with a corn tortilla (hard tacos, salads, enchilada, and tostadas). There was no gluten free menu specifying what is gluten free. I ordered a kickin chicken tostada and the chicken was breaded. So you need to be very cautious of what you order! Lesson learned.
Corn shells and chips are in a shared fryer. Also they said the rice is not gf. We got the norito bowl and enchiladas. They made the enchiladas without frying them first for us. They have a menu, and the cashier checked before placing our order. The gf menu is difficult to understand, but the food is good. If we were local I would come back with my kids again.
No GF manu but they are happy to use corn tortilla shells. Haven't gotten sick from them.
The staff has a list of options that don't contain gluten next to the cash register. Not very knowledgeable about the hot sauce. However, the manager just came to me and mentioned that he knows someone who comes here who's very sensitive to gluten & they don't get the red sauce on their enchalata . Make sure to ask them to not dip the corn tortillas in the frier
Absolutely awesome!!! I would seriously say this is the best Mexican food in all of Orlando. Staff is attentive and knowledgable! I had two tacos with beans, cheese, lettuce, guacamole, and jalapeños with a side of queso. Felt great after eating and wanted more!
Love the food here, and have never gotten sick. Just be smart about what you order. I get the bowl with rice, chicken, lettuce, tomatoes, guacamole, and cheese. Chips, salsa, guacamole, queso are all safe. There's an allergen list on the website. Very easy to order online and it's ready when you get there!
Delish! Eat here all the time with no reaction, although cross contamination doesn't bother me. I know most locations do not use separate fryers. Love the chicken tacos and queso!
Great gluten free options but note they fry both flour and corn in the same fryer.
They do not use a separate fryer (at least not at the Jacksonville location I went to). I decided to try anyways and paid the price - misery.
We had a very enjoyable meal here and we did not have any reactions to it afterwards. Tijuana Flats does not have a gluten free menu or give any gluten information, so you need to know ahead of time what you can order here. The hard tacos, chips, and corn tortillas are all fried in shared oil with the flour tortillas, so don't order anything fried here. The beans (black and refried), rice, meats, and queso are all safe. I had soft corn tacos and asked for them not to be fried. My husband had enchiladas, which are usually dipped in the oil, but he asked for them not to be dipped. All of our requests were met, and our food was delicious.
Corn tacos friendly environment
Ordered the hard-shell corn tortilla tacos and informed the cashier that I am gluten-free so I needed the kitchen staff to use new gloves when making my meal... the manager came out to inform me that I would need to have their soft shell tacos, because they deep fry them in the same oil as everything else to make them hard-shell.... Changed my order to the soft shell corn tortilla tacos and no problems after!!!!
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