Permanently Closed
Tokyo Joe's
$ • Japanese Restaurant
Most Recent Reviews
I have celiac and another allergy. They didn’t prepare my meal safely. When we tried to resolve the issue, we were given a blank gift card as the refund. When I went to use the gift card, Ronnie wouldn’t redeem it. He said we write these types of things in a book. Then I tried to redeem what he said would be put into the book but he refused to make the situation right. Ronnie should be fired for being unprofessional and displaying poor customer service. I would characterize him as a person who discriminated against folks with food allergies. He would rather not do business with people with food allergies or take responsibility for his staff or his own actions. Avoid this location!!! My secondary allergy is life-threatening anaphylactic and it’s understandable that accidents happen but either reimburse people with a refund or comp their meal at the same value that they spent.
great options and good service with knowledgeable and friendly staff. We had a great meal!
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More Reviews
Requested Gf chicken bowl with veggies and rice w/GF sauce 6/6/13. Very bad reaction.
Reviews of this Chain
The staff was very knowledgeable about gluten ingredients and cross contamination, and the chef watched the other employees prep and continued to remind and educate them to ensure there was no contamination.
I was actually quite impressed with the food here and the fact that it is safe to eat if you have a gluten allergy or even if you are celiac. I’ve spoken to the manager before, and they told me that they take the necessary precaution with gluten to prevent any cross-contamination.
Items are clearly labeled as gluten free or clarifies what can be made GF. Cashier will enter allergy information and warning for the kitchen to be mindful of protocol.
Tokyo Joe’s is my go to spot when I need to grab a quick, safe meal. This was my first visit to this location and they marked it as celiac. I loved my chicken bowl with yellow curry.
I have celiac disease and I absolutely LOVED everything. They have gluten free sauces, the meat and rice are automatically gluten free, everything is clearly marked! It made it easy and I wasn’t worried about cross contamination whatsoever. It’s also a nice atmosphere! If you’re in the area, check them out!
