Fries are no longer gluten free. They are flash fried in friers that are not dedicated.
The staff asked if I have Celiac. They offered to grill the gf bun on foil and offered to make the fries gf. Will definitely be back
have eaten here a few times and never gotten sick. any staff I've spoken with were either educated enough on the issues or were new but eager to ask their coworkers/mamagers for help to make sure they get it right. we've enjoyed our meals here each time.
Ate the gluten free burger and sweet potato fries. Tasted great and did not get sick. :)
Update: have gotten sick twice now after eating the hamburger with a gluten free bun and the sweet potato chips. May be a cross contamination issue.
They have good gluten free buns and tons of of topping options. Eaten here many times without getting sick. They also have yummy shakes.
Twisted Root is the BEST place in town to get a gluten-free specialty burger. They also have plenty of other options like specialty salads and fritos.
Staff seemed comfortable answering questions about gluten free options. I was told they had a separate frier for fries (good, because I'm pretty sensetive). I got the Freshman 15 on a GF bun, fries, and a chocolate milkshake. The reviews about the bun are correct, it's terrible. I didn't eat the top half at all, and ended up taking the bottom off as well. That said, it was a good meal. The burger filling was plenty on its own, and it was refreshing to be able to have fries. The milkshake was delicious, thick and chocolatey. I can't remember the last time I had a diner meal like that. Fun treat on a long day of travel.
They said they could make any menu item gluten free. The burgers and fries were delicious!
— No gluten-free information on the menu
I've loved Twisted Root for a long time and I'm thrilled that this is the one they kept open in Texas during the pandemic. As usual their burgers are fantastic and I adore the gluten free buns they use, they're so good.
Amazing gluten free bun. I couldn’t tell it was GF. I got a burger with cheddar cheese, sweet potato fries & a peanut butter shake. The manager was super helpful when I called for directions & to place my order over the phone.
Dedicated frier, the best GF buns I've ever had, and just an all around great burger. The fries are excellent. We eat here regularly and have never had an issue, and I'm very sensitive.
The managers are well versed in GF and take it very seriously. At one point they had switched the buns to the current ones, and they looked and felt so much like regular bread we asked a manager to double check. She was so kind, and brought out a regular toasted bun and a toasted GF bun to show the difference. This is one place I feel like I don't have to worry I'm going to get glutened!!
PS - all the condiments are GF as well :)
This place was AWESOME. Designated fryer, yummy gluten free bun, amazing allergy precautions. I was sooo full. Their yummy pickles on the side are gluten free too. This was such a great place to try! Was very impressed & will definitely go back.
Helpful staff who said they always change gloves when gluten free is ordered (even if you don’t ask them to do it). The fries are safe as they have a dedicated frier, and they also have a menu at the counter which tells you everything that it’s gluten free, but you do have to ask for it. Been here several times and never gotten sick.
The staff was great and very knowledgeable. They use a separate fryer for fries and don’t toast the gluten free buns with the gluten buns. The burger and fries were excellent, too! Fun place to eat.
Great staff! Have been 3 times I. The last couple of weeks. Never gotten sick! Food is always good and staff is very helpful with the gluten allergy. They always seem to go out of their way for me.
Food was absolutely fantastic, fries are delicious and cooked in a separate fryer. Staff was a little rude at first when i asked about the fries and a separate fryer. She had absolutely no idea what gluten free was so I asked for a manager. The manager and the bar tender talked and the manager came to talk to me and assured me that everything would be GF. I would go back as it was a great meal. They could do with a better selection of GF drinks. They have liquor but not a full bar. Selection od Bottle cider could do with some improvement and no GF beer. Which would go nice with burger and fries. Big deal would be education of the staff or even just have them read the website before they start serving.
I paid extra for a gluten free bun. It literally snowed on my plate when I picked it up to eat it. The bun was also cold. When I complained, a manager offered a new bun, but said it was the product...they were all that way! I suggested they try a different product. Not worth the wait or the money!
Always safe if you let them know you need GF. They have a dedicated fryer, change their gloves, and are very considerate of cross contamination. BEWARE: the ranch is NOT GF and the only pickle that is safe is the regular dill.
I had the veggie burger on a GF bun and fries. Veggie burger is made in house and was excellent. The manager was very friendly and made sure to ask if my order was due to sensitivity or preference and plated everything accordingly. Everything was very fresh and tasty. Worth the price.
The staff was great. They didn’t flinch when I said Gluten Free & Celiac Disease. They double checked the ketchup for me and the fries are cooked separately. Burger & fries were fantastic! Love this place!
The staff seems knowledgeable about gluten allergies. They offer a gluten free burger bun that’s very good, but a little crumbly. The burgers are huge and a bit greasy but delicious. I’d give it five stars if not for the price. Did not get sick! Definitely recommend!
Delicious burger. GF bun was cut weird, really thick on top and bottom thin enough to get a little soggy. Tasted good though! Fries are gluten free. House made chipotle ancho ketchup was awesome! Housemade drinks were good too. All in all a positive experience.
Staff was nice and accommodating, I like the preference vs allergy option. Gluten free buns and fries, my husband enjoyed them both! Unfortunately though he did get sick from cross contamination, possibly from the butter roll used to toast the buns or the grill - we were not aware of it or we would have asked for his not to be toasted. Would not say celiac safe. :(
Local chain, we went to the one in Roanoke TX. Staff was knowledgeable, dedicated frier, GF buns were buttery and toasted on the griddle not their regular bun toaster. No onion straws. Cheezy fries are excellent. Salad was really good and fresh. Homemade pickle bar with like 5 different pickles is cool. Basically everything was super good except for the burger itself, mine was overdone. Otherwise it would be 5 stars. I'll still go back, and maybe try the chicken. My husband is Cealiac, I have a severe gluten allergy, we were both full and happy after dinner, no reactions at all.
Ate here because of good reviews. Checked 4 times with staff to be sure it was gluten free and was assured it was and that they were careful. Tested with the Nima tester and it came back positive for gluten. Thankful I only ate one fry
Great burgers....but my celiac son got glutened here on his 1st visit. He was excited as he said it was one of the best gluten free burgers he has ever had.... until he was sick all night. It certainly wasn’t worth it! We went on recommendation of another person with celiac, so not sure what to say.
First off, told cashier abt celiac dietary needs. She looked puzzled. So said wheat allergy. Then she said they couldn’t accommodate. So I said Gluten free. She said oh yeah we can do tht. I then asked for the mngr on duty bcz I wasn’t feeling warm & fuzzy. He assured me they had dedicated fryer & prep area plus gf buns. So we ordered same burger except I ordered GF & fries. When we got it, they had mine separated & said it was GF. Abt 1/2 thru dinner & we were thinkn they got the orders mixed. My bun was buttery & awesome & Hers was dry & flavorless. :( we did look around at other ppl’s plates & it did look like they had it right by the initial ordering process left me very anxious. My symptoms r usually not sudden & can take a few days. Idk yet if I ingested gluten. If wasn’t for tht, food was good!
Great service! I met Calvin at the front register who (although it was very busy) took time to explain my GF options and offer suggestions. The food was great! I had a buffalo burger with GF bun, and fresh cut fries. Amazing place! Next time I come to this area I will certainly go again.
This was my FIRST burger (with a bun) & fries since being diagnosed with Celiac over 2 years ago! I was informed they used a separate fryer, gluten free side of the & change their gloves!! This was awesome news!! Jeremy took my order over the phone. The food was delicious!! The bun was toasted & fries were crispy! I wish I could give more than 5 stars! Get use to my face cause I’ll be visiting a couple times a week!! Thank you!!
We’ve been going to this location for over 2 years and go regular. Best burgers ever and love that they have a dedicated frier for fries now! Husband is sensitive celiac and never gets sick