Twisted Root Burger Co

Food was terrible. Ordered a burger with a GF bun and the response was "we don't have that". It's on the menu. Got a lettuce wrap instead. The burger they brought out was unseasoned and the cheese on top wasn't even melted. My husband (no dietary restrictions) said his burger wasn't great either. The fries were meh. I don't even complain much about food at places but this was 100% waste of time & money.

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Every time I come here they have no gluten free buns. It gets old that they are promoted as gluten free friendly.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

I am editing my rating down to 3 stars. While you can still get dedicated fries, the quality of the burger has significantly dropped since COVID which is a shame. The buns fall apart and make eating the burger as-is impossible. You won’t get sick, but it also won’t be a great experience. ————————————————————————- Dedicated frier, the best GF buns I've ever had, and just an all around great burger. The fries are excellent. We eat here regularly and have never had an issue, and I'm very sensitive.

The managers are well versed in GF and take it very seriously. At one point they had switched the buns to the current ones, and they looked and felt so much like regular bread we asked a manager to double check. She was so kind, and brought out a regular toasted bun and a toasted GF bun to show the difference. This is one place I feel like I don't have to worry I'm going to get glutened!!

PS - all the condiments are GF as well :)

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

I ordered a takeout build your own burger with a GF bun, fries. My items were in a separate bag from the gluten items in my order for another family member. I had no signs of being sick after! Food tasted great. I got minimal toppings since I couldn’t confirm gluten-containing sauces so I played it safe with just cheese and onions

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for lunch
• Good for takeout

We have visited Twisted Root many times before, but I’ve noticed a decrease in quality and service. Our latest visit was especially disappointing. I ordered a GF cheeseburger with mushrooms, cooked medium. The bun quickly began to disintegrate, so I started to eat the burger with a fork and knife. That’s when I noticed the meat was dangerously underdone. I ate only the cooked edges. The manager blamed me for ordering the burger medium instead of well-done. It’s always been cooked properly before. Also, it seems the management team is more interested in interacting with the young employees than attending to guests.

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free fryer
• Staff is knowledgeable and can answer questions

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Staff very knowledgeable about GF. Good conversation with them about it. Udis buns and a separate fryer for the fries. Delicious if you like burgers and fries. Also have a full bar.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Food was absolutely fantastic, fries are delicious and cooked in a separate fryer. Staff was a little rude at first when i asked about the fries and a separate fryer. She had absolutely no idea what gluten free was so I asked for a manager. The manager and the bar tender talked and the manager came to talk to me and assured me that everything would be GF. I would go back as it was a great meal. They could do with a better selection of GF drinks. They have liquor but not a full bar. Selection od Bottle cider could do with some improvement and no GF beer. Which would go nice with burger and fries. Big deal would be education of the staff or even just have them read the website before they start serving.

Awesome experience. Dedicated fryer!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Had a burger with a gluten free bun here. I saw a review about the fries so instead I had a bag of Lay’s chips. No issues at all. You can’t toast the bread because it’s the same toaster as gluten bread. They also changed gloves and told the cook about my allergy so I appreciated the extra attention.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Gluten free menu was very easy to read. Staff was very knowledgeable about celiac disease and even directed me to their specialty pickles and let me know the one to avoid. Great experience!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Dedicated gluten-free fryer

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Delicious gf burgers and shakes in a fun, unique atmosphere. The cashier was confusing gluten free with lactose free, but her coworker was on top of it! Gf buns were good, fries and topping are gf and delicious. It was a great stop!

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Mariam was knowledgeable about cross contamination. Got a gluten free bison burger on a gluten free bun ( which Mariam pointed out couldn’t be toasted due to other buns on the same line ) and fries. I’m celiac, with a dairy and nut allergy and she made me feel heard and safe. Her effort was awesome and it was a much needed real meal during a long travel day.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free