Urban Plates
$$ • Restaurant
Most Recent Reviews
It seemed safe ordering, everything clearly labeled GF, DF. So I ordered the braised beef and mushrooms, selecting no bread since I don't trust that it would be toasted safely. My meal arrived with bread sitting on top of the potatoes. When I explained too the servers why that was wrong and that I had ordered no bread bc I can't have it, they seemed confused.
It’s the kind of cafeteria style where you order at the counter and they bring it to your table. I love a restaurant that marks all of their dishes for GF, DF, vegetarian and this one does. However, I am not sure that the staff is super well trained. I ordered the chimichurri steak, broccoli and side salad (all marked GF) and told her that it was for a severe gluten allergy. She offered me GF bread but didn’t know if the GF bread was toasted in a separate toaster from the regular bread so I opted out of the GF bread. I would have liked to come back for a sandwich but with the unknown of the toasting of the bread, I am going to stick with the plates, salads and bowls. The food was delicious and I didn’t get sick.
Menu is clearly marked but you still need to tell them. They will bring you the gluten free bread
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More Reviews
I went today!! I notified the woman at the register and she gave me confidence that they could handle my order. Thankfully there is someone who checks orders before they go out. I ordered the Moroccan chicken with cauliflower rice (when the woman at the register offered it I thought it was plain). The “checker”’woman called me over to tell me that the rice contained gluten. She offered to remake it with compliant veggies. I did tell her I was a little nervous as the kitchen had celiac on the ticket yet still served me non compliant rice. I decided to go with it and haven’t gotten sick yet. 🤞🏼 I don’t because it would be so nice to have another option for take out!! The chicken and veggies (carrots and beets) were delish!
Reviews of this Chain
The menu is clearly marked for GF items. I ordered seared ahi tuna steak plate with sesame broccoli and balsamic roasted brussel sprouts. The steak was very thick, but it was also dry. I didn’t enjoy it. The brocolli was over cooked and a little too mushy for me. I like a crunch with my bite of broccoli. But the sesame sauce was tasty. The brussel sprouts was the bomb! Best part of the meal. I Would order these again.
Had a nice meal here, no complaints.
Love the variety. No issues.
Containers containing food with gluten are right next to the gluten-free items. Some of that food gets knocked into the gluten-free containers so safety is greatly compromised.
Was excited to try this place because it is so clearly marked on their menu what items are gluten free and also dairy free ! Had the braised Moroccan Chicken with rice and gf bread . They seemed so well informed ! I trusted them. BUT …half way through the meal I began to get my usual symptoms of gluten exposure . When you know , you know . Enter day 2 and I’m in bed all day and stomach is destroyed . Had to be cross contamination is my best guess . I really don’t understand offering gluten free in such a proudly public way and yet based on other bad reviews for this chain there is NO awareness of cross contamination . It can be as simple as changing your gloves or using a clean utensil to plate my food but a dedicated gluten free area and grill / toaster / fryer etc means you are truly gluten free. I’ve eaten at restaurants that make the minimal efforts like knowledge of ingredients and glove changes and not gotten sick . So something at Urban Plates is definitely wrong .
Honestly what I ordered reminded me of a frozen lean cuisine I ate back in the 90’s and also my meal only had 3 little chunks of chicken in it . So here I am telling all of you my warnings . It takes weeks to recover as many of you well know . Based on their large menu I might have tried something different in the future since I didn’t really like my choice of entree . Their salads looked good . However , I doubt I will ever go back based on the fact that they made me sick and miserable . Basically I paid them to wreck me and my health . This gf community at least gives us a voice to warn others . Hopefully you will have a better experience if you decide to try this place .
