Urban Plates

3 recent ratings
$$ • Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Appetizers, Dessert, Soup
Safety Rating
2 ratings

As rated by the community

5111 Martinelli Way
Dublin, CA 94568

Most Recent Reviews


Celiac

Overall Rating

Review


Plenty of choices and clearly labeled on the menu.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 2 months ago read full review

Celiac

Overall Rating

Review


I’ve always loved their food but was just diagnosed with celiac. First time back today and I’d say as long as you’re there and on your toes it’s a good spot. I watched the person who was about to touch my plate (with gloves that had just touched bread) and I caught telling him I had celiac. He immediately changed gloves, understood the concern and made me feel at home. I’m still getting used to speaking up at restaurants and his response was really appreciated.

Update, I now have a Nima sensor and both times I have tested the food from urban plates it tested positive for gluten. The mashed potatoes have been safe both times but the chicken has not so either the grill or their utensils have been contaminated. I can lo longer eat here and would recommend others be very careful.

Updated 1 year ago read full review

Overall Rating

Review


There’s a fair share of gluten free food. You can’t just say “no bread” to have it gluten free. Practically every time I have said “no bread” they have placed bread on top of my food. You must say “GLUTEN ALLERGY” for them to take you seriously. They have gluten free bread, but it’s meh to be honest. If you are celiac I would stick to plates, salads, and bowls. The kitchen is way to complacent to ensure no cross contamination when making gluten free sandwiches. Even if you request gluten free bread, they often grill it - probably on the same grill with “gluten bread”. I doubt it’s a separate dedicated area.

Service is 2.5/5. It’s a hit or miss. The cashiers can be blunt and rude with their lack of grace. If the manager takes your order, it’s fine.

The food is also a hit or miss. Sometimes it’s amazing and dialed-in, other times it’s a let down, especially for the price.

Try to go near opening times/before rush hour. Often times when the kitchen is rushing, they will gloss over specific requests.

If you eat here, be prepared to speak up with the possibility of having to send the food back to the kitchen to have it re-made because of bread placed on your food. Don’t be afraid to speak to the manger if you have to, he seems nice and wants things to be right. Overall do your due diligence, understand the menu and you should be ok.

Unless you have eaten here a few times, I would not order online for delivery/pick-up. The risk is too high. It’s not worth getting sick over. I would eat here at least two times to get a feel and understand of how things are to best avoid getting sick.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dairy-free
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good selection of healthy options
  • Good vegan options
  • Offers delivery
  • Offers outdoor seating
Updated 1 year ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Appetizers
  • Dessert
  • Gluten-Free Menu
  • Soup

Categories

  • Dairy-Free Friendly
  • Delivery
  • Dinner
  • Healthy
  • Kid Friendly
  • Lunch
  • Online Ordering
  • Outdoor Seating
  • Restaurant
  • Takeout
  • Vegan Friendly

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More Reviews


Celiac

Overall Rating

Review


i wrote in an online order i was gluten free and they put bread on top of my salmon. i called and complained and they said they would give me a gift card and refund me but i never got either!! will never go back.

Celiac friendly?

No

Updated 5 years ago read full review

Celiac

Overall Rating

Review


I'm very sorry to have to write this review because I really love the taste of the food here, but I tried them again tonight & yet again I had a gluten reaction. In spite of their clear labeling, I suspect they are not careful about cross contamination. Fellow celiac sufferers beware. :-(

Celiac friendly?

No

Updated 6 years ago read full review

Overall Rating

Review


Love this place!!! The managers are so awesome they make sure you are safe and have a wonderful dining experience. They are very knowledgeable about cross contamination.

Celiac friendly?

Yes

Updated 6 years ago read full review

Overall Rating

Celiac friendly?

Yes

Updated 6 years ago read full review

Overall Rating

Review


Loved this place! GF clearly marked on menu. You can see the food being prepared or served to you. I am really sensitive to cross contamination and did not get sick. Food is all organic. They even have GF desserts but I was too full to try any. I had the salmon, rosemary potatoes, side Caesar salad, & carrot ginger soup. Everything was so good and they have a great selection of wine.

Updated 7 years ago read full review

Overall Rating

Review


The bomb! Amazing paleo (GF and vegan too) dessert!

Updated 7 years ago read full review

Celiac

Overall Rating

Review


Love this place, so many GF options!

Celiac friendly?

Yes

Updated 8 years ago read full review

Overall Rating

Review


Wonderful healthy gluten free options, from salads, plates with side options, or braises and soup! They also serve wine. Dishes were full of flavor. Fast service as well.

Updated 8 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


Awful experience. Spoke with the staff about what was safe, ordered the safe selection and was given croutons on my salad, and two side dishes that had gluten in the main ingredients. So glad my kids didn’t eat the food!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Symptomatic Celiac

Overall Rating

Review


Items clearly labeled GF, DF, Vegan. There's also GF bread as a side, and cake and cookies for dessert (not DF).

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Menu is clearly marked but you still need to tell them. They will bring you the gluten free bread

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


I am a high reacting celiac, and I had no problem eating lunch at this Urban Plates at The Forum in Carlsbad CA. I had the roasted sea bass with roasted small potatoes and asparagus. It was really good, cooked just right. These items were clearly marked as GF on the menu, and the person who took our order seemed knowledgeable enough.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for breakfast/brunch
  • Good for dairy-free
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options
  • Good vegetarian options
  • Offers online ordering
  • Offers outdoor seating
Celiac

Overall Rating

Review


Great selection of gf options. Good tasting food. Server was helpful. The kitchen did give me a regular piece of bread with my meal but the server caught the mistake before I had the chance to verify that it was gf. Chocolate flourless cake was very good.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dairy-free
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Offers online ordering
  • Offers outdoor seating

More Info