Urban Plates

10 ratings
$$ • Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Appetizers, Dessert, Soup
75% of 8 votes say it's celiac friendly
5111 Martinelli Way
Dublin, CA 94568

Top Reviews


Overall Rating

Review


There’s a fair share of gluten free food. You can’t just say “no bread” to have it gluten free. Practically every time I have said “no bread” they have placed bread on top of my food. You must say “GLUTEN ALLERGY” for them to take you seriously. They have gluten free bread, but it’s meh to be honest. If you are celiac I would stick to plates, salads, and bowls. The kitchen is way to complacent to ensure no cross contamination when making gluten free sandwiches. Even if you request gluten free bread, they often grill it - probably on the same grill with “gluten bread”. I doubt it’s a separate dedicated area.

Service is 2.5/5. It’s a hit or miss. The cashiers can be blunt and rude with their lack of grace. If the manager takes your order, it’s fine.

The food is also a hit or miss. Sometimes it’s amazing and dialed-in, other times it’s a let down, especially for the price.

Try to go near opening times/before rush hour. Often times when the kitchen is rushing, they will gloss over specific requests.

If you eat here, be prepared to speak up with the possibility of having to send the food back to the kitchen to have it re-made because of bread placed on your food. Don’t be afraid to speak to the manger if you have to, he seems nice and wants things to be right. Overall do your due diligence, understand the menu and you should be ok.

Unless you have eaten here a few times, I would not order online for delivery/pick-up. The risk is too high. It’s not worth getting sick over. I would eat here at least two times to get a feel and understand of how things are to best avoid getting sick.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dairy-free
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good selection of healthy options
  • Good vegan options
  • Offers delivery
  • Offers outdoor seating
Updated 2 months ago read full review

Celiac

Overall Rating

Review


I’ve always loved their food but was just diagnosed with celiac. First time back today and I’d say as long as you’re there and on your toes it’s a good spot. I watched the person who was about to touch my plate (with gloves that had just touched bread) and I caught telling him I had celiac. He immediately changed gloves, understood the concern and made me feel at home. I’m still getting used to speaking up at restaurants and his response was really appreciated.

Updated 3 years ago read full review

Celiac

Overall Rating

Review


i wrote in an online order i was gluten free and they put bread on top of my salmon. i called and complained and they said they would give me a gift card and refund me but i never got either!! will never go back.

Celiac friendly?

No

Updated 3 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Appetizers
  • Dessert
  • Gluten-Free Menu
  • Soup

Categories

  • Dairy-Free Friendly
  • Delivery
  • Dinner
  • Healthy
  • Kid Friendly
  • Lunch
  • Online Ordering
  • Outdoor Seating
  • Restaurant
  • Takeout
  • Vegan Friendly

Photos


Add a photo

More Reviews


Overall Rating

Review


I'm very sorry to have to write this review because I really love the taste of the food here, but I tried them again tonight & yet again I had a gluten reaction. In spite of their clear labeling, I suspect they are not careful about cross contamination. Fellow celiac sufferers beware. :-(

Celiac friendly?

No

Updated 4 years ago read full review

Overall Rating

Review


Love this place!!! The managers are so awesome they make sure you are safe and have a wonderful dining experience. They are very knowledgeable about cross contamination.

Celiac friendly?

Yes

Updated 4 years ago read full review

Overall Rating

Celiac friendly?

Yes

Updated 4 years ago read full review

Not celiac

Overall Rating

Review


Loved this place! GF clearly marked on menu. You can see the food being prepared or served to you. I am really sensitive to cross contamination and did not get sick. Food is all organic. They even have GF desserts but I was too full to try any. I had the salmon, rosemary potatoes, side Caesar salad, & carrot ginger soup. Everything was so good and they have a great selection of wine.

Updated 5 years ago read full review

Overall Rating

Review


The bomb! Amazing paleo (GF and vegan too) dessert!

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Love this place, so many GF options!

Celiac friendly?

Yes

Updated 6 years ago read full review

Overall Rating

Review


Wonderful healthy gluten free options, from salads, plates with side options, or braises and soup! They also serve wine. Dishes were full of flavor. Fast service as well.

Updated 6 years ago read full review

Reviews of this Chain

Overall Rating

Review


Did not get sick but ordered simple foods were contamination unlikely. Tasty, lots of options and clear menu

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Amazing food and service. Open kitchen area. They have fresh lemonades on tap with different flavors. Fresh kombucha that was amazing. And the food is SPECTACULAR. The braised beef bowl with mashed potatoes tastes like a mom is in the kitchen making dinner. And it’s gluten free!! Lots of vegetarian and vegan options

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for dinner
  • Good for keto
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options
  • Good with other allergies
  • Offers online ordering
  • Offers outdoor seating
Celiac

Overall Rating

Review


This was about a year ago. One of the staff plating food moved the bread around with his gloved hand while waiting & did not changed before handling my food ( I had already ordered and asked to make sure my selections were gf. (happened pretty quickly. I just didn't eat the item he touched. ) Their portions are small, so between the 2, I left hungry.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dairy-free
Celiac

Overall Rating

Review


Ordered a gluten free item from the menu, and I had no adverse reactions.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Fresh and tasty food. Numerous GF options and they take allergies seriously

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for takeout
  • Good selection of healthy options
  • Good vegan options
  • Good with other allergies

More Info

Is this your business? Claim the listing