Three great experiences. Say no bread. Lots of options, even dessert options.
I’ve always loved their food but was just diagnosed with celiac. First time back today and I’d say as long as you’re there and on your toes it’s a good spot. I watched the person who was about to touch my plate (with gloves that had just touched bread) and I caught telling him I had celiac. He immediately changed gloves, understood the concern and made me feel at home. I’m still getting used to speaking up at restaurants and his response was really appreciated.
Everything is clearly labeled, clean areas, knowledgable staff and delicious food!
i wrote in an online order i was gluten free and they put bread on top of my salmon. i called and complained and they said they would give me a gift card and refund me but i never got either!! will never go back.
I’m sensitive to cross contamination and I haven’t gotten sick from here. But I get all the other reviews concerns. I order the salmon with no sauce. And whatever potatoes/beets/carrot things are available. I’ve had good luck this way. If you order online make sure you say gluten allergy on the notes. Otherwise they put a big ole piece of bread on top your dish.
They do their best to avoid cross contamination but the bread always is being crossed over all the food and flakes off onto gluten free food and then the prep area is now not clean. Also, it creates a lot of anxiety for me when there are a ton of people in line behind me as I’m asking for glove changes, prep clean, etc.
I did not eat here - I am not rating the quality of the food. I am a celiac and I walked in for the first time after reading the reviews. All the food is pre-prepared and they have a disclaimer on the menu about not being able to guarantee gluten free items haven't come into contact with gluten. There's no way of knowing whether a spoon or a knife was used for a gluten containing item next to a gluten free item. The meatloaf is next to the gluten free chicken, and you can't tell which cutting board was used. Every time I've eaten at places like this, I've gotten sick. There's no way to know what's already contaminated when it's sitting out like that. I can't risk it.
I'm very sorry to have to write this review because I really love the taste of the food here, but I tried them again tonight & yet again I had a gluten reaction. In spite of their clear labeling, I suspect they are not careful about cross contamination. Fellow celiac sufferers beware. :-(
Loved this place! GF clearly marked on menu. You can see the food being prepared or served to you. I am really sensitive to cross contamination and did not get sick. Food is all organic. They even have GF desserts but I was too full to try any. I had the salmon, rosemary potatoes, side Caesar salad, & carrot ginger soup. Everything was so good and they have a great selection of wine.
I think the place is over rated. when we got to the restaurant nobody explained how is the service employees just over exited asking what can I get for you??. not in a friendly manner. I ask for the a plate and the food was cold they forgot about my soup and side of vegetables. Is like a fast food restaurant bad service and bad food.
The food is good, but the "gluten free" is not celiac safe. In all fairness, Urban Plates puts the disclaimer on the bottom of the menu that the restaurant and kitchen are not gluten free. Although, the food prep folks in the line are ver reassuring about their methods to prevent cross contamination. My four year old and I both have celiac, but I am asymptomatic. She got sick right in the middle of her meal with classic symptoms. This one is off the list for us.