PSA- Do not eat at Via Napoli. When we arrived I was told that there was no allergy menu at all and due to the limited menu overall right now I could have the house salad and gluten free pasta. I ordered both. When the pasta arrived it was this kid sized portion and it was pretty flavorless. I did not enjoy it but my six year old ate it. When the check came I was charged 28.00. TWENTY EIGHT DOLLARS. We have eaten at most, if not all, of the best restaurants at Disney and I have never felt ripped off. Were they expensive? Yes. But I have always felt like for us, we were well taken care of and it was worth the money. I also know that in those places, or any Disney owned place, if anything is not right they absolutely want to make it right. Also, I always know the price because there is ALWAYS a menu that tells me the price. The actual food cost of this meal was less than 2.00 so charging 28.00 for this is an insult. I spoke to the manager on our way out- he was less than helpful, acted like he was doing is a favor, but stated he would provide a small discount. It’s been a few days, no discount or refund has been issued. Steer clear. Even if you have a gluten eating, pizza loving family, it isn’t worth the cost.
— Not very
— No gluten-free information on the menu
— Not Much
This restaurant is absolutely amazing! My boyfriend and I split the two gluten free pasta dishes, and both were delicious. I’m a pretty sensitive Celiac and had no reaction after eating here. They even brought out some tasty, warm gluten free bread for us when we asked.
Ordered the corn fusilli bianchi, one of two gf pasta dishes offered. Staff was knowledgeable and followed standard Disney protocol to ensure me that pasta would be boiled in separate pots. They even brought out their coordinator to speak to me personally, which I was happy with.
I was halfway through my pasta dish when I found a piece of linguine buried deep inside, which was one of the clearly non-gf pastas. I was nauseated and developed a migraine shortly thereafter, confirming my suspicions that I had been glutened.
The response from the wait staff and management was wonderful; they were flabbergasted, refunded my meal, offered water and medical attention, and notified me that the kitchen staff was dumping all of their pasta water and receiving additional allergy training.
Overall, while I’m grateful for the stringent protocols in place at Disney, they can occasionally lead to a sense of false safety, especially in cases like these. I’m sure the staff is still working on ironing out communication issues in its long chain of command, but I’d advise any Celiacs to steer clear from this restaurant in the meantime.
The food and service was amazing here!! The manager came out to discuss GF needs and explained that the food was prepared in a separate kitchen. They brought out an entire loaf of GF bread for us as an appetizer! They have a limited menu for GF, but the meals were exquisite. This is highly recommended for anyone looking for an Italian meal while in Epcot!
This was my pre-Celiac favorite. I haven't eaten there since going gf, but here's why: we have spoken to them in person and through Disney and it's not Celiac safe. It is an open air kitchen and they do toss pizza with flour in the air. Flour gets everywhere and they acknowledge there WILL be cross contamination. They do have gf options and if you're only gluten intolerant, you may be fine, but there is way too much of a chance of ingesting gluten for Celiacs. Thought others would want to know!
I'm a picky eater but am a total fan of pasta! Upon being stated our table was asked right away if there were any food allergies and they had a manager come out and explain the menu. pretty much everything apart from a few dishes and the pizza. They offer gluten free pasta and have gluten free bread as well.
Only pasta options, no GF pizza (people come here for the pizza). Pasta was undercooked, and just not that impressive. Disney has so many other GF options-- I'd skip this one.
I just ate here two days ago and I had a wonderful experience! I had gluten free pasta and it was large, delicious, and very filling. There were many GF options to choose from, but sadly pizza was not able to be made this way. The servers were excellent, and the chef delivered my meal personally. We were told the pasta and the pizza my parents got came from different kitchens, which was great, and the bread they gave me before hand was amazing! It was a little expensive but well worth it!
Very limited menu, but the price was crazy for the portion size. I had a half or 2/3rds size of pasta. The fees on top made this so much more expensive.
Worst Disney dining experience. Every other Disney restaurant or snack stand has been so accommodating and reassuring. We stated GF on our reservations (it asks for allergies in the reservation). Stated again at the check. Waiter STILL had NO clue. Manager was dismissive. Said we could order anything that wasn't fried, pizza and one item on the appetizers. So we ordered... And he comes back and says we all ordered wrong and had to order again. Manager did not take our order as in Disney restaurants.... Mom and Dad finally gave up and ordered salad. B & I got a gf rotini pasta with Alfredo and chicken. So very very disappointed.
I always have a good meal here...just wish that they had a larger variety. They offer pasta and on occasion, grilled chicken. They are very mindful of contamination since they prepare pizza in an open kitchen. They do offer GF bread with your meal.