I have persisted against my better judgement, and while it should be great for GF, it's let down by the staff. you do have to contend with the soulsucking binder before you can identify the GF options. However, on more than one occasion , despite writing down my order number on the placemat AND confirming coeliac requirements, I have been served the meal for another (non GF) person in my party.
I got glutened here! They said my meal would be gluten free if they took away one of the sauces. When I got my food the gluten sauce still came, but on the side. They took it away, but I still got sick. CELIACS STAY AWAY!!!!!
Not like other wagamamas. They told me the only dish that doesn’t use wheat containing soy sauce was fried rice with shrimp and some veggies so that is what I got. It tasted okay but mostly rice and not what I was looking forward to it. Hey I didn’t get sick though
Staff went out of their way to help me choose a option and after discussing how sensitive i was where really caring and advice was 99% sure. I took the risk and was fine and happy bunny as food and drinks are lush.
Good selection including starters and desserts. Their vegan menu is great too but there’s only one gluten free and vegan option. They take allergens very seriously - your order can only be taken by the manager and they dedicate a separate wok and kitchen space in which to prepare your dish. They will also provide gluten free soy sauce!
On a school trip my eleven year old daughter with celiac was served the wrong meal and was violently ill for a week. CELIACS STAY AWAY we had had a couple good experiences with another Wagamama that closed, and we were very upset at what happened. We will never be dining at any Wagamamas again. I’ll repeat CELIACS STAY AWAY
I got sick after eating at this location this week. The waiter we started with seem to have a clue about food allergies, but then he disappeared and a waitress who really didn't want to wait on our table took over. When I asked her if one of the condiments was gluten-free, she simply responded that maybe it was. I used to do better here, and the combination of now being sick and the really angry and uncommitted attitude of the wait staff, perhaps indicative of an unpleasant workplace, makes me think this place is too dangerous for celiac to eat that. Don't make my mistake and eat here.
Beyond average. Staff didn’t seem to know anything about what gluten is - I ordered the pad Thai gluten free: it was rice noodles with no seasoning at all, plus protein and veg. So many other places to eat that I won’t come back here
Went last week with a friend and the manager explained that they can no longer guarantee anything is gluten free. I really appreciate the managers honesty and ended up dining somewhere else. Thank you guys for caring!
A manager will take your order and ensure your meal is safe. There are several options available and are very flavorful. I had the pad Thai salad. -Excellent meal!
It was good. We ate here and they had an allergen menu with all of their food and listed allergens. Made it easy for us to choose. The waitress also new it needed to be cooked in a clean area separate from other food!
They were able to make my young daughters gf from the kids menu. My daughter enjoyed something close to chicken noodle soup for the first time since diagnosis (noodles were rice noodles.) my other daughter had something similar to chicken fried rice. Her only complaint was she wanted more chicken.
Last time I went here they seemed to have no idea :( I just ate edamame
This Japanese chain restaurant offers a small gluten free menu. They are very serious about allergy protocols. My food was supervised by a senior member of the kitchen staff and only a manager brought my food to the table. I had a delicious chicken and rice noodle bowl.
They have a gluten free menu (a bit small and mostly fish based) and as soon as you tell them that you are celiac, a dedicated member of the staff will take you order. Celiac friendly, very tasty.
Ask for the non-gluten menu. Ramen and garlic chili edamame were great.
Ashish was such an incredible server. He was able to point out what meals were able to be made gluten free easily, which could but would have a flavour change and they couldn't guarantee it would taste good, and which weren't safe.Pretty decent gf selection for a place that doesn't specifically cater for gluten free. It's not marked on the menu, but ask for Ashish and he'll help you out :-)Very tasty! Thank you :-) :-)
The staff was very knowledgeable, they have an entire gf menu. I had the chicken ramen, edamame, and dessert too! Everyone on staff seemed to know a lot. I have celiac and it was perfect while we waited for our flight.
Was very excited to try do to a friend who had raved about it in the U.K. All the staff had horrible attitudes and gave incredibly horrible service starting with the host. The manager came to talk to me about GF and took our order. Received edamame with ramen noodles on them! Even tho they are labeled GF on the menu. They use the same water for edamame as ramen!! Apparently you have to specify GF even tho it says it on the menu. Risked some noodles and they were bland, flavorless and insipid. Not worth it gluten free or not. Huge disappointment and risk.
Very delicious and can adapt anything on the menu to be gluten free and they have a gluten free menu! They use rice noodles instead of ramen noodles. Very tasty and I would go there again!
Breakfast was delicious. They just need to supply gf sausage and toast to make a 9.5/10 meal.
I put three stars because their GF menu has changed and been shortened; I went in 2016 before the menu change and then again in 2017 after their menu changed. They only have a few (and mostly plain) options left in their GF menu, BUT their prawn Itame was very good, and luckily their Lollipop Prawns are still GF! If you go, you must try the prawns!
I ordered gluten free chicken ramen which didn't really taste that great to begin with and was too expensive and I was sick almost immediately. I was traveling from out of town and it was almost impossible to find a bathroom!!! Horrible experience!
I used to eat here often but the last time I went (a year or so ago), the manager informed me that the "gluten free" rice noodles are cooked in the same water as the gluten-containing noodles (I had never been informed of this before, despite always notifying the waiter that I was celiac). They also stopped labeling any options as "gluten free" on the menu some time before that. Maybe they've improved their practices since then (I haven't been back), but I would advise celiacs to ask a lot of questions and speak with the manager if they're going to try to eat anything here.
Hip Asian fusion. They have a GF menu but can modify many of the other dishes. A manager must take the order if it is allergen specific. Manager brought out the documentation they use for these modifications. Very impressive. He told me the most senior cook will prepare my meal.
Damn good job; seems that they personally train managers about allergies and they personally attend to your order.