We always feel safe at Wendy's but I have to say this one near the airport in Hyannis is the best one we've visited! Staff knows exactly what to do when you mention gluten allergy or celiac, and the service is fast and second to none. Like other Wendy's, lots of options!
Gluten free fries, also I enjoy the chili too.
Staff was knowledgeable and changed their gloves. Lobby and dining room was REALLY nasty though! Trash all over the floor, dirty table, floor didn’t like like it had ever been vacuumed or mopped.
We asked the cashier if any of the food was gluten free and she said she didn’t know. We asked her if she could ask a manager, she did and came back to say they could not comment on the nutritional factors of their food. They directed us to a nutrition poster on the wall with very small print after trying to read for a few minutes we left without ordering.
Their fries and chicken are gluten free...Their burgers are not. I've tested them with my NIMA gluten sensor. The gluten free menu on their site is wrong because it says the burgers are safe. Their fries and salad are really good compared to most fast food.
Wendy's staff is not knowledgeable about food allergies BUT, Wendy's offers baked potatoes, chili, salads, and frosty's all gf. The salads are all packaged with condiments (dressings and croutons) separate. The taco salad comes with corn chips and salsa and chili all packaged separate. Worth is for quick take out!
These guys are great. I wasnt sure what to expect as i have stayed away from fast food since being diagnosed with celiac. I mentioned to the lady at the counter that I had celiac and right away she said she would let the preparer know and to have her change gloves and prepare it separatly. I was like. Wow... So Erica. Thank you for keeping me safe.. I had no reactions and she had put me at ease with her attention to details.
Nobody that works here knows what their gluten free options are. They refer you to their website. Don't list restaurants on this website if they aren't truly gluten free or if their employees don't have a clue what gluten free items are! I'm sure there's only two options...can't be hard to remember or train your employees.
I thought they were very accommodating of my son (egg allergy) and me (wheat sensitive). They assured us our burgers wouldn't touch a bun and they were very good about it. I also had a chili cheese potato and my son had apple slices. Frosty's for dessert topped off a decent meal and no stomach aches! I love how how simple their allergen menu was online. Refreshing compared to my experience at McDs across the street!
I ordered a baconator and told them no bun but make the lettuce the bun...there was one piece of lettuce my bacon,cheese and burger cold. Not very happy...called them out on it and they where pissy. Be blunt about everything here they don't understand.
it was very good idea like it thanks for this article
They're very accommodating in that they'll change their gloves and put your sandwich in this nice little container and make sure you have silverware and individual sauces. I've worked fast food and i know sometimes when one frier is getting cleaned you have to use the other that may be designated for breaded chicken, so you might have to be careful there.
The manager was very helpful and aware of gluten issues. He offered to clean a cutting board to cut a chicken breast to add to a side salad for each of my daughters with celiac disease. Gluten free dressings, frostys, potatoes, and chili. Nice to have a place to eat on a long road trip.
Wendy's isn't necessarily a gf restaurant but I have found that the staff at this particular Wendy's are understanding of the need for changing gloves and cleaning the work space. I order a Dave's triple with no bun or a bowl of chilli. I have not gotten sick and I am VERY sensitive. If you even breathe bread toward my food I get sick so that is saying a lot. ha.
Wendy's chili is GF and really good. Especially with added cheese, onions and hot sauce. I ask when they last changed their fryer oil and if recent I'll order fries. The fries are supposed to be in a dedicated fryer but don't always trust them. I've had good luck and the fries are excellent. Otherwise I'll order a baked potato with the chili. Wish they had more GF options but this has the most of all the fast food drive through places that I've found.