"It is possible that there may be trace amounts of flour among our toppings. Our team members would be happy to change their gloves and build your pizza in a separate prep area in the back upon request if you are allergic to gluten. Gluten-free pizzas are baked in an aluminum tray to promote easy identification and reduced gluten contact. However, since we do work around flour all day and ALL pizzas are baked in the same oven, we can not guarantee that trace particles of flour and/or gluten are not in and around gluten-free items."
By far the worst experience I've had in Auburn. Long story short, the customer service is severely lacking, and the owner himself never even followed up with me about the issues I had. The cashier, Anne, deliberately rang my daughter and I up for Italian sausage pizzas when I clearly specified that I was vegan! Their kiosk was not working so she had to ring me up on the register. I showed her the screenshot of my order and had her repeat it to me twice-somehow she still put Italian sausage. The acting manager, Janae, smirked in my face and told me she was the one who prepared it and said my order had both plant based cheese/sausage AND Italian sausage. Like what kind of sense does that make?? "Well, looks like you ate it anyway"-ma'am, I've never eaten meat. Of course I would trust you to hold to your statement that you will provide plant based substitutes! Not only have I been vegan going on 9 years, I was vegetarian prior to that-and I am vegan for religious beliefs-they gave me pork, which is known as the most unclean of all meat. I also have a dairy allergy and am still dealing with IBS since. All because I asked too many questions and irritated the cashier. Would not recommend if you are anyone with dietary restrictions. The lack of decorum, an apology or even empathy was astounding. I ended up in the hospital due to lack of fluids from vomiting and shi***** all night. On top of that, I'm a small business owner who was booked for an event and could not attend because I was in the hospital, so I lost hundreds of dollars! For a place that advertises gluten-free and vegan friendly pizzas, it seems none of the staff are knowledgeable or willing to learn. Janae was smirking in our faces the entire night. When I went back inside, the entire staff was huddled behind the glass, laughing and glancing at us. When I stared them down, they went inside the kitchen. I fully believe it was intentional and if they aren't fired, I highly recommend more training especially if you intend to keep Anne and/or Janae. The icing on the cake? The owner never got back to me. I tried to give him the benefit of the doubt after talking to him at the end of that night but he never returned any phone calls or messages. I may go back in a year or two (if they're still in business), but I'd definitely order a pizza with no plant based cheese or plant based sausage. Plain sauce and veggies. If you're gluten free due to allergies I would stay away. Who wants to deal with this kind of customer service when your health is on the line?
Gluten-free crust pizza was AMAZING!!!! I was so happy with my order, a white pizza and classic cheese for my daughter who also has Celiac disease. She is only 5 and almost ate her entire pizza by herself. Both were very flavorful and perfectly prepared. We had no allergic reactions. Will DEFINITELY return, and I ABSOLUTELY recorecommend!
Very friendly and knowledgeable staff!! I have celiac disease and not only did they offer gluten free crust, but there is an allergen information menu posted by the toppings, including information on gluten, dairy, and nut allergen friendly options. Even the croutons were separated from the salads in the containers! The woman making my pizza changed her gloves and informed me that there was a separate space in the kitchen to prepare my pizza. 10/10 would recommend!