Dedicated fryer. GF buns, option for assembled (cross contamination) or unassembled.
Had a really good grilled chicken sandwich here! The GF bun was very decent, and the chicken itself was a generous, tender portion. I had one with grilled hot peppers and onions, whereas my husband had the regular.. I enjoyed it much more than the chicken sandwich I order from another fast food chicken-oriented chain. We skipped the fries and shakes as we're watching calories at the moment. To that end, the sandwich were just 400 calories each. The dining atmosphere was nice and the help was friendly.
This is a go to for our family with me being gluten free, and my daughter having egg, dairy, and peanut allergies. I stick to a burger on a gf bun, untoasted and unassembled. I can get fries but I pay attention to any fried seasonal specials (like the onion rings) as sometimes those contain gluten, so I will skip fries during those times. If you specify an allergy, they’ll take precautions to avoid cross contamination. I am not super sensitive to cross contamination but will react if I ingest anything visible to the eye (like a crouton or bigger). I’ve never been glutened here.
Tell them you have celiac or a Gluten allergy and they will take the extra precautions to prepare your food. I normally order orginal cheeseburger no bun also no lettuce. There lettuce wraps suck and there GF buns remind me of the nasty patty on health inspector epsiode of spongebob.
I have had a good experience at this BV every time. The best bet for no cross-contamination is a burger made unassembled with a non-toasted, non-heated GF bun. I usually get the 1/2 pound Colossal Burger with bacon, and let them know I have a gluten allergy... they always offer it unassembled. Most of the staff know the toaster and fryer are shared. Avoid anything fried including sweet potato fries.
Burgerville comes through again! Their regular restaurants and the restaurant at PDX have gluten free options that are safe for Celiac!
I ate a delicious breakfast sandwich with eggs, cheese, and bacon this morning while waiting for my plane. They even have water in reusable metal bottles!
Always love š eating at Burgerville because you feel like a normal person going to a burger place and ordering food!
These people understand Celiac! They tag your order with gluten allergy, have a dedicated fryer for fries š and other fried items, (not onion rings). They have warned me when their fryer has been cross-contaminated! The staff is ver well trained with food allergies.
Make sure when they take your order you ask for unassembled and untoasted with a gluten free bun.
All their milkshakes are safe and they commonly have a variety of desserts š§ in addition to their milkshakes that are also safe for Celiacs!
I’ve eaten here more than 20 times bas have never been sick!
I explained that I have celiac disease, “which is sort of like a gluten allergy.” Because I said it was an allergy they used separate gloves and utensils to make my Northwest Cheeseburger as a lettuce wrap (although they do offer GF buns). Also, they fried me fries in a separate GF frier! The DF shakes are so delicious!
We stop here with some regularity when traveling from Seattle and Portland. They have been accommodating with a gluten free “allergy burger” and they say their fryer is gluten free. One of us has plain hamburger the other bacon and cheese each with fries. We always select unassembled and we’ve been able to get sealed gf buns. Two sensitive celiacs both feel fine afterwards.
I love that they have Impossible burgers with GF buns and DF shakes (made with coconut bliss ice cream). I haven’t re-confirmed that they have a dedicated fryer but haven’t felt bad after eating fries there several times. Nice to have a fast food option!
They have gluten free burger options, but they are not careful, and I have dealt with issues after eating there. If you are a Celiac, I do not recommend eating at Burgerville. However, their fries have a designated fryer, so they are safe, and they have extraordinary milkshakes. The GF burgers are awesome if you are willing to take the risk, just not a good idea for Celiacs disease.
Edit: I have learned through a bit more experimenting, and watching, that this problem is only in Woodland. I travel to Longview, or Vancouver if I want a GF burger, now. DO NOT eat at the Woodland Burgerville. In the other locations, though, if you ask them to, they change gloves, or many of them have a designated place for preparing the GF burgers. If you go inside, you can watch them prepare it, as well. Also, you will want to always tell them not to toast it, as most of them don't have designated places to toast the buns. I am confident in the people there to be careful, just NOT at this Woodland location.
I will update my review later if I get sick, but so far am very impressed with this BurgerVille!!
I called ahead of time to ask about gluten free options and they were very knowledgeable. They offered an unassembled gluten free bun still in its wrapper to prevent cross contamination. Additionally, they have a dedicated gluten free frier.
At every step of the process, I felt confident that they were taking steps to ensure I did not get sick.
The person who took my order answered my many questions about allergy protocols, before I decided to order. As his co-worker overheard our exchange he asked from the back “what allergy?” When I said gluten he said okay and gave a thumbs up. I was assured every fried item has its own fryer and cooking surface would be cleaned in addition the usual gloves & clean prep area. I watched the staffer put on new gloves & make my burger (in a lettuce wrap, I’m not a fan of Udi’s buns). Then he proceeded to prep my husband’s glutenful burger. Without changing gloves he then scooped fries and put them in the bag with my husband’s burger. I explained that I needed new fries with new gloves on and in a separate bag; he apologized and quickly did as I asked. The food was tasty. I would eat there again, but only after my usual rigamarole of asking all the questions and because I can watch the food as it’s prepared and packaged.
We called and there’s a separate fryer for their fries. The gluten free bun needs to be untoasted for cross-contamination reasons. The staff was very knowledgeable about celiac and this was the first time my partner was able to order a burger in a drive-thru in years. It was all delicious and we went there three times in a week out of excitement lmao.
Went here late one night and was excited to get a burger and dairy free shake! The first sip of my shake I got a chunk of ‘thin mint cookie’ and I was like great, there goes dairy & gluten.... hoped I would be Ok, but sick all weekend.
Was very hopeful, so just be clear about your allergies and that you need them to clean their equipment before your shake.
I would get the bun unassembled if you have CC sensitivity.
Despite these reviews, they are careful. But YOU have to take some responsibility. Know what you need. They will give you the whole burger unassembled, bun in plastic, with no opportunity for cross contamination. Fryers are GF. But this isn't a GF restaurant. Come on. Be smart and watch out for yourself.
They do the bu. In the bag from UDIS but they didn’t warm it properly so it was dry and falling apart.
The fact that the hamburger comes Unassembled isn’t a problem but it was cold and no toppings came with the double patty. The line was extremely long and we almost gave up instead of getting our food corrected. The frys tasted horrible like old oil. All this being said I love Burgerville! But this location is horrible this is the second time we have eaten here when traveling and it was horrible both times.
Don’t bother with this location.
All Burgervilles are awesome they are healthier than other fast food restaurants but still not the healthiest.