Gluten-Free at Burgatory

This location doesn’t care about gf. The manager literally rolled his eyes while half heartedly apologizing for the mess up. (They gave me a plate covered in a gluten side TWICE.) This location is not trained properly. The bun was disgusting, stale, and chewy. Based on my reaction, they still gave me the same burger I repeatedly asked them to remake due to cc.

Note to add: The staff at the Burgatory on mcholme are very well trained. I’ve been going there for years and never had an issue. It’s worth the drive.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Staff was not very accommodating to helping with Gluten free options. Stated the menu was online- but didn’t know where to find it. I felt like I was imposing when asking questions. Staff needs to realize how sick a celiac customer can get when eating gluten and be more sensitive to it. I tip very well when I go out since it’s an occasion!

Burgatory - shame on your for not educating your staff and no menu to assist.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— None

Great food. They have a gluten free bun, natural bison and grass fed elk. Bacon may have cross contamination due to the way they prep the bacon, staff was knowledgeable.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

A BYOB (Build Your Own Burger) is always a good meal. I am slightly disappointed that they didn't have more gluten-free options/flexibility to sub for the fries and that the staff wasn't more knowledgeable on gluten-free. I was very happy to be seated but it was a bit cold on the patio.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for dairy-free
• Good for lunch
• Good for takeout
• Offers outdoor seating

They didn't have a gluten free menu readily available but the have a QR code you can scan to get the menu. Waiter was knowledgeable about what I definately couldn't eat. I ordered a plain no frills vanilla milkshake and burger with gluten free bun, lettuce tomato and pickles. No side. They gf sides were a salad, baked beans, and coleslaw. As it was my first time eating there I figured it was extra safe just to pass on the sides. I'm a very sensitive celiac and had no reaction to my meal. Would eat here again.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good with other allergies

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked
• Food comes out flagged or marked gluten-free

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I have eaten here multiple times and they have always been great about celiac. I ordered today specially stated celiac and had my own gluten free menu. My burger came out with a onion ring on it. I told them and they did not care. I will not be coming back.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

I got a home delivery and experiencing mild reactions

They have few gluten free options

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Great burger! The complain is that it is very limited sides available gf.

Great options burger/sandwich-wise, and I have not had a reaction after several visits. Waitstaff is accommodating and takes care to explain special preparation and precautions taken for those of us with celiac disease. No dedicated fryer, so avoid the chips and fries.

Celiac friendly?

Yes

Multiple reviews below. Dec 10, 2019. Excellent GF meal. Servers were very knowledgeable.

June 5, 2019. Another great meal. Servers were very knowledgeable. This can be a safe place to eat if you are careful with your ordering. They do offer a separate gluten free menu but you have to request it.

May 7, 2019. Servers knowledgeable and GF menu.

Celiac friendly?

Yes

Staff was great! Food was perfect and atmosphere buzzing on a Friday night! Great burgers!

Celiac friendly?

Yes

Staff is very knowledgeable and takes extra care. On top of it — All things go through the manager.

Celiac friendly?

Yes

We love this place. Staff very knowledgeable to allergies. Menu very accommodating. Highly recommend. Not sure on Celiac but pretty sure they will work with you

Had a terrible reaction after eating a burger here. Almost ended up in the hospital I was in so much pain. Pretty sure they accidentally gave me a regular bun (despite confirming it was GF when it came out) bc I have never been glutened this badly and it was so good it didn’t taste GF. Severe cramping for about 9 hours...not worth it.

My daughter and I are both Celiac and she is also lactose intolerant. They were very accommodating! Normally we can't have bacon here, but since they weren't busy, the cooks fried some in a safe environment for my daughter. They even told her they had vegan cheese and milk shakes. Great experience!

The burgers are flame grilled and taste AMAZING! I had mine lettuce wrapped and my husband had his with the GF burger and both had our minds blown! We had the chips with them and thought they were great too. They have a cider on tap and one in a bottle to choose from. Wish they had this chain in Texas. We will definitely be back next time we are in Pittsburgh!!

Celiac friendly?

Yes

Burgatory is similar to other "build your own burger" chains like The Counter. They had a good burger, decent GF bun, great milkshakes. Portions are huge. I do wish they had more sides that were safe - a burger w/out fries can be a bummer. Our server was friendly, knew the menu, and took good care of us. It was very loud inside though.

Celiac friendly?

Yes

Was visiting Pittsburgh and searching for GF friendly spots. Burgatory was a great find. They have a separate GF menu, which is pretty big! Milkshakes too!

Great food, and the gf bun was excellent. Waitress was very knowledgeable and understood cross contamination. She even explained the exact ingredient that they feel cross contamination comes from. I felt very comfortable and will be back!

Celiac friendly?

Yes

Found an onion straw in my salad :(

Celiac friendly?

No

GF bun on my burger with a GF side (slaw). Tasted great and had no reaction.

Excellent burgers, educated waitstaff, great service. Ate here and didn’t get sick!

Celiac friendly?

Yes

Gluten free buns for burgers was super helpful!

Celiac friendly?

Yes

I am so sensitive and they definitely understand my allergy. They have a gluten menu and I got a burger with a gluten free bun and side salad. So great!

Celiac friendly?

Yes

Had an awful experience, I'm sorry - purchased 3 burgers w/GF bun, 2 milkshakes and 2 sides for $70. The burgers are very pink I felt uncomfortable eating it, the shakes tasted like wood and Hersheys syrup and we ended up throwing away the baked beans and coleslaw. I'm sad, I don't think we are picky eaters, but I need to mention it here as my son and I had digestive issues following.

Burger was OK. Too much salt in the rub imo. I asked for it to be cooked with just a little pink, it came out super pink.

Great burgers and shakes!! Knowledgeable staff

Celiac friendly?

Yes

Excellent GF options. I am submitting pics of the GF menu.

Celiac friendly?

Yes

Great elk burger! GF buns and dairy free cheese, only down side is no dedicated fryer for fries.

Celiac friendly?

Yes

Dedicated gluten-free menu and very knowledgeable staff. I am attaching four pictures of their menu.

Celiac friendly?

Yes

The allergy menu was very detailed and specified which items that were GF could be cross contaminated and which ones shouldn’t be. The menu was great! However, even after choosing things which weren’t supposed to be cross contaminated, I didn’t even make it home before getting sick. I choose a made-to-order burger (sans any bun) with mushrooms and provolone and wrote on my slip CELIAC- no gluten, as well as made it clear to my waitress, so not sure where the cross contamination happened but it did. Hopefully it was a one time thing and other people will not have that problem (like I said, the menu was great and should have been fine if procedures were followed) but it will be awhile before I try it again.

My waitress was fantastic and came back often to check things with me and give me options (I have egg allergies as well). Got a burger with lettuce as a bun and they upgraded to greens at no charge. If you don’t want to be “squeezed” for an extra 1.50 as so many have complained about, just get it with lettuce. The place is safe and I will be back.

Celiac friendly?

Yes

Waiter was incredibly helpful and knowledgeable. Can get a burger with gluten free bun, side salad upgrade for free. Love the espresso milkshake without the booze, also GF!

Celiac friendly?

Yes

Seriously some of the best burgers I've ever had. A little pricey but you'll have never tasted anything like it before. The gluten free bun is sturdy and tastes like I remember normal bread tasting. The gluten free greens is a simple salad made of spring lettuce but still very tasty. I highly recommend this place.

p.s. the alcoholic shakes are fantastic as well.

Celiac friendly?

Yes

The staff was super knowledgeable and all items that weren’t totally safe were marked. Had a delicious burger on a gluten free bun and a cider. Cool atmosphere as well as great service.

Celiac friendly?

Yes

Avoid if you have celiac. I came here based on the other reviews. I told them I have celiac and ordered a burger with no bun and a side of greens from their gluten free menu. My girlfriend, who ordered from the regular menu, got the veggie burger (not gluten free). As I was well into my meal I noticed some odd looking bits in my salad which turned out to be pieces of the veggie burger that must’ve fallen into my food when the plates being carried out together. Either that, or they were cooked on the same grill. The manager came out, apologized and refunded my burger. The waitress oddly didn’t acknowledge the incident, pretending that the whole thing never happened. She just brought the check and said “thanks for coming” and walked away. I felt a little sick for the next few days. Stay away if you have celiac!

Celiac friendly?

No

Celiac friendly?

Yes

When I ordered a burger on the gluten free bun the bartender recommended a couple things as was very knowledgeable. Enjoy! One of my faves

Celiac friendly?

Yes

Chips are not gluten-free. They were also not crunchy or soft. Just kind of dense hard oil slices.

My wife enjoyed her burger (and GF bun) , I enjoyed mine (the bun was the best) .

Flavor overall was a bit underwhelming, I expected more.

Celiac friendly?

Yes

Terrific gluten free bun and burger. The server even asked me if I had a gluten a allergy and then Noted it on our order.

Celiac friendly?

Yes

I am extremely sensitive to gluten and will get sick with even a small amount of cross-contamination. Ate here and didn't feel crappy at all after. Staff seemed knowledgeable about gluten free and the food was very good.

I had a very good hamburger on a very good gluten-free roll that did not crumble. our waitress was knowledge about celiac. the slaw was tasty . hope to go again.

Celiac friendly?

Yes

Knowledgeable staff, separate menu, good food!

Gluten free menu is large and has lots to chose from. Great milkshakes and a good gluten free bun!

Celiac friendly?

Yes

Gluten free menu and knowledgeable staff

Celiac friendly?

Yes

They have a separate GF menu and are very accommodating. You can build your own burger, and items that could pose a cross contamination risk are indicated so that you can choose to avoid. Lots of great, safe options! A hard cider was on tap.

Celiac friendly?

Yes

Good gf bun. They have a GF menu upon request. Also they have vegan and vegetarian options. Great food!