Really nice friendly place. Staff inquire as to whether the gluten free base is dietary or allergy base. Once I said allergy, she changed her gloves got everything for the prep and cooking and washed them thoroughly in front of me. Cleaned and work space and did the same with the pizza paddle and pizza cutter. These people actually care about GF customers and it tasted awesome!!!!
NOT celiac friendly! Definitely a mess of flour everywhere. They do put the gf pizza on a black protective sheet but then when its done it gets put straight into the box and the paper gets pulled out leaving all of the crumbs from the oven in the box.
I am Celiac. The staff was very helpful and accommodating. They changed gloves, had a gluten free crust kept completly separate from the other crusts. Brought ingredients from the back that had not been on the line...overall wonderful experience and great service. The pizza was delicious.
These guys were well trained and no the limitations of there facility. The readily admitted that they mix their own dough there and couldn’t guarantee against cross contamination.
What they did do was immediately change gloves, the got new ladles for sauces, used Teflon sheets for the GF crust and pies, got new pizza cutters, etc. The entire team was well trained and took this seriously. I felt safe.
I used to enjoy Rise Pizzas. Unfortunately since becoming diagnosed with Celiac. I realize that the cross contamination is huge. They have gluten free pizza crust and place it on a separate paper, but the counter tops were covered in flour. So it’s in the air as well. Sad to give this one up.
I work in the mall and regularly visit this location, and I have never gotten sick. If you tell them you have Celiac and it’s not a preference, they will use extra caution including cooking it on wax paper and changing out spoons. The variety of fresh ingredients make it easy to mix it up and still taste good.
When I ordered a gluten free crust, the man taking my order asked if it was for preference or allergy. When I said allergy, he apologetically pointed out that as much as he could tell me that the food going on to my plate was gluten free, there was "flour everywhere", and he couldn't guarantee that my food wouldn't come in contact with it. He went so far as to tell me that if it was "a matter of life and death", I should probably reconsider my order. It was hit and miss on how much protection they offered - thick wax paper down on my board before putting my crust down (good), no glove changes between working with glutened and gluten free pizzas (bad), all pizzas cooked in the same oven (bad). Dedicated gluten free pizza cutter (good), stored touching the glutened pizza cutter (bad). If you have trouble with reactions to cross contamination, you should probably skip Rise Pies. If you're typically OK on that front, you should be fine, and get a pretty good pie - probably the best GF crust I've tasted!
Not celiac safe! They use the same sauce on gluten free and regular pizzas. They place the pizza on parchment to bake, but crumbs from regular pizzas get on the parchment as they move it around. They have a dedicated gluten free pizza cutter, but an inexperienced staff member used the wrong one at first and then switched when I reminded them. Would not chance it.
Gluten free crust and they try not to cross contaminate.
spoon up sauce. touch wheat pizza. put spoon back in container of sauce. repeat many times.....now use poison sauce on gluten free pizza. DUH! think this through if you have celiac!!!!! Very tasty poison food! they could eliminate this problem if they offered just one gf sauce isolated from other pizzas! too bad. wish I had just one place to go for pizza It would be so easy to fix this, Vernon. we love your restaurant but this was such a disappointment!