I wouldn't eat here if you have extreme sensitivity to gluten, there is cross-contamination. The chicken (which should be gluten free according to their allergen chart) had pita bread laying on top of it when they opened it up, so I can only assume the other menu items may also have cross-contamination as well.
In theory the platters should be gluten free if you don't get the pita but they keep the chicken in the same bin as the pita for some reason? Every Halal Guys location does the same thing but the gyro meat is in its own container. So strange and unaccomodating of customers who are vegan/vegetarian or have gluten sensitivity. Skip this place!
While the food tastes decent, the staff is not knowledgeable in the slightest for allergies. I've had to ask for a manager to make my food because someone thought it was okay to just take the pita off my platter when I told them I was allergic. They really need to work on their food safety and allergy training before someone goes into anaphylaxis on their watch.
Just be careful if you have celiac. DO NOT order the meats, which the menu lists as GF. As the previous reviewer said, they cover them with pita once they are cooked. I told them this is terrible for allergies and they can’t say the meat is GF. They did not seem to care. I’ve had the falafel. It did not make me sick but wasn’t the greatest falafel in the world either. They also don’t change gloves unless you really push. Generally, they are not great on allergy practices and the staff aren’t trained very well. Too bad.
Was so excited to try this based on their website and chatting with employees outside at opening. However I walked in at lunchtime and noticed all the pre-sliced meat was covered in pita (guessing to keep it warm and fresh). There was no line, so I mentioned I had Celiac and gestured to the pita to see if there were other options I could order safely, but the three people on staff were confused. I suggested “wheat allergy?” and received the same looks. The staff seemed nice and food looked good, but with the obvious cross-contamination and lack of understating of Celiac I wouldn’t risk it.
I was really nervous about eating here but I was pleasantly surprised! Only the falafel and lamb are gluten-free. The falafel and French fries are the only things that are fried (French fries are gluten free as well), so the oil is safe.
The person serving me (maybe the manager)? Was super knowledgeable about allergies/gluten and brought up the fryer oil before I could ask. I asked him to change his gloves which he happily did, but he also mentioned that everything was served using separate tongs so there’s no cross contamination. (All the toppings have their own serving utensil kept in the bin.)
The rice is gluten free so you can get a falafel or lamb plate with French fries!
Pretty much all the toppings, including the white sauce are gluten free (except for the tabbouleh obviously). Halal Guys also has an allergen list on their website you can check.
Well that was a mistake. Good, but glutened.
I am recently gluten free and am so excited that the chicken is gluten free! You can get the platter with no pita and falafel!
TERRIBLE. Two different people recommended the (non GF) pita bread to me saying "it's not fried" even after I specified that I am a celiac. Then when someone else informed them "it's still bread" they pointed to the chicken as the only GF item--except it was touching the pita on the grill. Never. Again.