My waiter, Cassey was very helpful and knowledgeable about what I could eat that was celiac friendly. I also have other food / seasonings allergies and was accommodating on that as well. The menu is a bit limited but I was able to order something with no problem. I ordered the fish of the day, Sea Bass, baked potatoes and French style greens. The only seasoning I can do is olive and salt and they cooked it as ordered .. black pepper allergy which is a concern because a lot of restaurants put that in a lot of their food. I would recommend this place. Did not disappoint.
No GF menu or indicated items on menu. We called and they told us they can modify anything, no problem. The waitress acted super annoyed after going back to kitchen several times to ask about things (which I’m sure it is annoying but so is being glutened). I was told I could have a salad with no dressing/sauce or a steak with no seasoning… so I left.
They said they had an open kitchen and couldn’t guarantee avoiding cross-contamination. The server was great and helped me find what didn’t have gluten on the menu and they tried to avoid cross-contamination, but it definitely didn’t work because my meal put me out of commission for the rest of the night almost immediately. If anyone goes, I got a grilled chicken breast and a baked potato. Very yummy but not safe
I was nervous to come here for a family dinner after seeing the other reviews on here, but my experience was amazing! The menu isn’t marked but our server, Andrew, was so helpful in navigating what I could eat. He was already knowledgeable about gluten, but also went back to the kitchen at least 5-6 times just to double check things for me. The entrees are made from scratch so most of the entrees can be made gluten free. I enjoyed a filet mignon and some mashed potatoes!
I ordered from the gluten free menu. I told my server that I have a gluten intolerance, and to please let the kitchen staff know and to ask them to please change gloves. They served me orzo pasta for my side. I’m sure I should have realized it was pasta, but I thought it was wild rice (there were dark pieces, making it look like wild rice, and I have never actually had orzo, before this time).
When I realized what had happened, the sweet young server got the manager. She proceeded to add insult to injury, by stating that “actually, it’s an open kitchen, so nothing is really gluten free. Also, we should have had a manager come over when the you mentioned your intolerance to your server.” Talk about adding insult to injury. She comped the meal, but the comments did not help. I will not be back, and I’ve lost faith in “nice restaurants” being educated and safer.
I had a good experience. I went in July 2022 for a family special occasion. I had a burger and a salad. I can't remember if I asked for a gluten free menu, but I informed the waitress I was celiac and she checked about the salad dressing to verify it was gluten free and also made sure there was no seasoning on the burger. I didn't have any problems. My family enjoyed our evening.
Being a celiac (I am also a vegetarian), it is so difficult to find places to safely eat. The staff was very helpful in answering any questions I had regarding ingredients. If they were unsure of the answer, they would go ask. They have a dedicated fryer to the fries! Anyone who has celiac or is gluten sensitive knows how difficult it is to find fries! And, they were AMAZING! As was the veggie burger. I will defiantly eat here again! Thank you to the staff and the Executive Chef Jacqueline Brown for her attention to my dietary needs.
Went last night and got the Filet with their baked potato. Our server told the kitchen about the allergy and they changed gloves and cleaned off the stove where they cook the steaks. I put the sauce on the side just because I wasn’t sure if it was gluten free or not. I didn’t have any issues after eating it or the next day. They also said the salads with no croutons were gluten free.
Usually, a quick conversation with the server, chef or a manager produces amazing options that are safe. That is NOT the case at J. Alexander’s. “First, we have an open air kitchen so there will be cross contamination,” stated the waitress. She went on to state that they could “only do an unseasoned chicken breast or a salad without croutons.” I attempted to then discuss other possibilities, and the server then proceeded to talk about how much soy they use in their recipes. After great debate with the chef. Manager, and server (according to the server), we agreed I could have a lightly seasoned protein and a vegetable. Don’t waste your time here; there are too many other options close by.
Would not eat here again. I was hopeful they would be accommodating after speaking to a manager over the phone, but I ended up sick. I explained the precautions to be taken. I ordered a salad with no croutons, no cheese and added grilled chicken. They forgot the chicken and had to bring it after the fact. Definitely was a cross contamination problem.
The food is good and I've had some good experiences. However I told them to omit aus jus from prime rib and they must have put some on top. I thought it might just be some pan drippings and took the risk eating because I'd been so clear. Was really sick after so I'm scared to go back.
Super disappointed in the service here for “fine-dining.”
I asked if they had a gf menu and was told “no, but you can get things like salad or chicken.”....uh what?? I should have known to speak to the manager at this point. I asked if the ahi tuna was gf and was told “I believe so,” at which I asked if she could confirm Bc I have celiac disease. Before I could finish the sentence, waitress rolled her eyes and stormed off. Came back and said it is gf and asked what side I wanted. I asked “doesn’t it come with mashed potatoes?” And she confirmed and stated that theres gluten in them. What’s in mashed potatoes that has gluten? Not sure she understood what gluten is.
Needless to say, I got bad service and “glutened” here
After reading the other review, I was SO excited to come back to J Alexanders! Their Thai Kai salad is my favorite salad on the planet and they were able to serve it to me GF, just without wontons. Their to go ordering online lets you input allergies as well so super GF friendly in my experience so far!
I had avoided going here because no reviews on Find me Gluten Free. Yesterday, I called and spoke with the executive chef, Jackie, and she was fantastic (she has been the executive chef since they opened). They have an open air kitchen so can’t guarantee no cc and don’t have a separate menu, but she was able to walk me through the menu and what could be modified. When we arrived for dinner, she came out to meet me, and the server confirmed my order with her to make sure it was safe. Their menu is all fresh ingredients, and they make everything in house, so I felt really good about it and had no issues. Will definitely return. If you’re thinking about checking it out, definitely talk to Jackie. She’ll take good care of you, and the food was excellent.
I called first to ask if they had a gluten free menu, they had no idea. The server was completely clueless. Thankfully the manager came over and he was extremely helpful and knowledgeable! The shrimp came out on rice that the manager had told us was no gf, so that was frustrating too.
There is no Gluten free menu, nor are gluten free options marked on the menu. However, staff is willing to answer questions about which items can be made gluten free, even asking kitchen staff to be wure, and making kitchen staff aware of the gluten free needs. Most meats and sides are available gluten free.
No gluten free menu, staff is not properly trained as to what gluten is. Waitress was extremely nice but had to go back to kitchen several times to ask if gluten was in items I was inquiring about. Was advised to "stick with salads" as "it would be too difficult to make anything else without gluten." Sounds like kitchen staff doesn't know what is gluten or not. There are a few items on menu gluten free - grilled salmon and smashed potatoes and burgers (without bun).
Seems like you can eat somewhat safely here, but you'll be on your own figuring it out. Waiter on my recent visit confirmed no GF menu and no allergen list. Said he would speak to chef about it. Chef's response (via waiter) was, "we cannot guarantee anything but we'll do the best we can with what you order." So, not helpful at all. Also, pre-diagnosis I used to eat the Thai salad and remembered it had wonton strips on it. Wonton strips are not listed on the menu. I asked for them held and they agreed that they would normally be served. So beware. They do have some grilled items like steak and fish that appear safe, and have heard anecdotally that the steak & fries is safe. Good food but celiac beware.
I used to work here in college and know the customer service standard is high so I had high hopes. But they weren't knowledgeable about gluten in their food. The server didn't know what was in the queso, the salmon dip, tortilla chips or salad dressings. Don't even get the steak - one of them is marinaded in soy sauce for days, the other in au jus, and they're cooked on the same grill.
Have eaten here many times and have never been disappointed. No gluten free menu but the staff is very well trained and will send the manager to your table to discuss food allergies if requested. Service is always impeccable and food is consistently great. As a celiac, I highly recommend.