We eat at this SC location regularly. I make sure I tell them each time I have Celiac disease so need a gluten-free meal. Instead of a bun, I get cole slaw. I always order the white meat quarter chicken with either baked, vegetables, or a salad, plus Chalet sauce. The servers are all great, and I've never had an issue here. Sadly they don't have a dedicated fryer, so i can't eat the fries.
I noticed there were no gf options on the menu. I asked if they had a gf menu, waitress said no.
She said most people just order without bread/bun
I asked if the fries were cooked in a separate fryer, her response was”no, but it fries at such a high temperature that it will kill and issues of cross contamination and I think the chalet sauce is gluten free”
Eat there at your own risk
The staff member at the takeout window was so knowledgeable, and after placing an order in the system, she also went back to the kitchen to tell them directly of the celiac requirements. She was knowledgeable and put that knowledge into action. And they have a dedicated fryer for French fries.
We freqent this location a couple times a month, as is the best Swiss Chalet around in the area. A few times now we have been served by a new wait staff "Telly" we have nothing but great things to say about her. Service with a smile, remembers our orders before telling her, food comes quickly, and super friendly! Thanks Telly for the above and beyond customer servicel!l
I've ordered from this restaurant a few times and had good experiences. They told me that they have a dedicated fryer (so fries are gluten-free and dairy-free) and that the chicken (from the 1/4 chicken meal) and garden salad (without dressing) were also gluten-free and dairy-free. I think their house salad dressing is actually dairy-free and gluten-free but I didn't try it. My food was labelled gluten-free and dairy-free. Overall I felt safe and I will order from this restaurant again.
Delicious food! I always order the quarter white chicken and baked potato. I notified the server I was celiac and couldn't have gluten. They were super friendly and accomodating. Excellent service. No reaction whatsoever and I'm super sensitive! Just make sure you don't order the gravy since has gluten! The swiss chalet sauce is safe :)
I LOVE SWISS CHALET! THEIR CHICKEN IS JUICY AND THEY CAN MAKE IT GF! Like yasss queen!
I had an amazing experience here! My server was very attentive and went above and beyond for me when I told her I was gluten free. She told me her friend is GF so she really understood! I got the quarter white dinner with fries. She informed the kitchen and they made sure the dinner roll was not on my plate and they even used a separate frier for my fries without me asking! Luckily the delicious chalet sauce is gluten free. I felt really safe eating here and I’m thrilled because Swiss Chalet was always a fave of mine before I went GF!
Not Celiac friendly.
Asked about gluten free options and was told they said they can’t guarantee anything. At all. They also mentioned that they use the same oil for practically everything. Employees did not seem very knowledgeable on cross contamination and if they had anything gluten free in the first place.
Food was delicious and no one got sick!
I eat here all the time. I always get the quarter chicken with mashed potatoes and garlic green beans with chalet sauce. Always so good and one of the only places within cobourg I feel confident in.
I give 4 star because sometimes yes I need to help explain but always good once walked through
The waitress seemed relatively well-informed about cross-contamination and what on the menu was GF. She let me know I couldn't have fries because the only fryer on was also used for gluten items. However, when my food was brought out, they included gravy (which I am very aware is not GF). She took it back and I saw they also gave me a new piece of chicken which was appreciated. However, because of this mistake, I am not confident in how well-informed or trained kitchen staff are regarding celiac
I have eaten here many times and have never had any problems. I order the roasted chicken, mashed potatoes & dipping sauce. Staff change their gloves and waitress brings my food out separately. I recommend you check what's gluten free before dining. They don't have a dedicated fryer at this location.
Supervisor always delivers my meal, staff in knowledgeable. Go at least once a month in the last 12 years, never been sick ! š Only thing I would change is the Gluten free gravy I don't care for it, got ginger in it. Not good for a poutine. Wish their original gravy was gluten free.
**NOTE: DEDICATED FRYER ONLY USED UPON REQUEST.** We regularly order from this Swiss Chalet and have never had any issues. A dedicated fryer is available for french fries, but only upon request. We call ahead and they always accommodate, which is greatly appreciated. Quarter chicken with fries is my go to! No roll, of course.
I have read a few comments sharing that Swiss Chalet Ribs are Gluten Free... Please note *** RIBS ARE NOT Gluten Free. There is a RUB applied to the Ribs that has WHEAT in it. (The BBQ Sauce is also not confirmed GF).
According to Managers I've spoken to, Chicken Dinners can be made GF provided you ORDER IT as such, make sure to ask that NO BUN IS PUT INSIDE the dinner container. Chalet Sauce is fine, it's Gluten Free according to Management, and if you order FRIES, YOU MUST SPECIFICALLY ASK FOR THEM TO BE COOKED IN A SEPARATE FRYER.
Hope this helps! :)
Waitress informed us that they have never had a dedicated frier for their fries, and as such they are not Gluten-Free.