Gluten-Free at Kilwins

The staff was very knowledgeable about items that were gluten-free and they had ice cream listed based on their allergies. The staff washed all utensils, changed gloves, and got us a fresh ice cream from the back so there was no cross contamination. We also tried some fudge and all flavors were gluten-free. We were really impressed and our kids loved it! No indoor seating but limited bench seating outside, this is a very busy location

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Very kind staff. Definetely knowledgeable. They have a list with gf icecream. I was scared because of the cross contamination. They open for my daughter a new bucket of ice cream.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Employees stated nothing they offer was safe for a person with celiac. The ice cream isn’t safe due to scooping into cones and getting a new tub out wasn’t an option. All prepackage items had a disclaimer about being prepared in a shared facility and with shared equipment (so maybe ok but high risk). I would not recommend someone with celiac visiting this location.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

Staff was able to answer allergen questions however there could be cross contamination from the shared scoops

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Although their packaged candies are processed in a facility that share equipment, they make their Carmel apples fresh, on site daily. After watching them confirm their ingredient list in person, they confirmed their Carmel used for their Carmel apples is GF.

We tried the apples and they were delicious - no issues.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

We always enjoy Kilwins when we are in town and have never had any issues. We love the ice cream (in bowls) and great assortment of fudge.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

It seems like very little businesses actually understand gluten intolerance or celiac here in Key West. I had no luck here, as the worker did not know what we were trying to say when we said we were gluten free. She asked her coworker and the coworker said "the sorbet might be ok?". Original worker I spoke with got out the nutritional facts binder and unfortunately all the ice cream was cross contaminated with wheat as its processed in the same facility. What a shame. At least the staff were tolerant and tried to be understanding

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

Kilwins has GF flavors. I stick to the sorbets. Staff say other flavors don’t contain wheat. But not sure they are completely GF as they don’t say that on the carton. Either way I’ve had the sorbets lots of times and done well.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Had a great experience, manager came out and gave personalized help. Got the vanilla salted caramel. They opened a new tub from the back, washed and sanitized the scoop and got the pecans from the kitchen to help prevent cross contamination. There is a laminated sheet showing allergens and they will pull the tub out so you can read ingredients. Highly recommend

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Has gluten-free ice cream (certain flavours) and fudge

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

I’ve always had a great experience at any of the Kilwins! Just ask if a flavor is GF and they will lift up the tub and read the ingredients and let you know. Amazing ice cream!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

They’re making waffle cones so there’s likely gluten everywhere. I had no idea if any ice creams were GF. Only customer in there. I waited for 5 minutes and left as both workers completely ignored my existence.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Menu was clearly marked with gluten free flavors. Plenty of options. When I asked for a fresh scooper they also opened a new tub of ice cream, a new sleeve of cups, and a new package of spoons! They went above and beyond to accommodate my allergy on a busy summer night!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

They did a horrible job at communicating. They don’t seem to care about costumers with special requests. I never did find out whether they could offer anything gluten free.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

This place is awesome and even has DF sherbet!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Dog friendly
• Good for dairy-free
• Good for dinner
• Good for keto
• Good for kids
• Good for lunch
• Good for peanut-free
• Good for takeout
• Good selection of healthy options
• Good vegan options
• Good vegetarian options
• Good with other allergies
• Offers outdoor seating

Great experience. Server told us to choose a flavor and they would check the container. So, not clearly marked and we had to put faith in the server. Changed gloves, washed hands and brought out new container with clean scooper. Overall things went well s as bc the ice cream is delicious. We did not inquire as to which other treats may be GF.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

theyre menus when youre waiting online that have a star next to each flavor thats gluten free! very knowledgeable and a great staff. as soon as i said i had a gluten allergy they cleaned the spoons and got a fresh container from the back. good experience, good icecream, the only downside is the wait!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

GF items were not marked and no ingredients in plain site. The gal helping me didn’t even know if they had GF cones - they do NOT. Wouldn’t recommend.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Average

We explained my daughter had celiac and they were helpful opening a new container and grabbing a fresh scooper.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Have separated gluten free containers, they clearly mark items not safe, lots of options for ice creams!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

There are many gluten free items available at Kilwins, and the employees are good at pointing out which items can be purchased that are GF. Most of the ice cream and chocolate items are (except in the Made in Store case), and the fudge and caramel apples are as well. They have packaged gluten free options like caramel popcorn and gummy bears.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for kids
• Good for takeout
• Offers delivery
• Offers outdoor seating

The young man serving my wife says the ice cream is cross contaminated from the factory. So we didn’t get anything. Don’t waste your time….

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

They were very helpful pointing out the Gluten free options. When we said my husband is Celiac, they opened a new container, and got a new clean scoop to use. It was wonderful, and they took great precautions.

Is there a gluten-free menu?

— No gluten-free information on the menu

Had an excellent experience here. When I asked if their ice creams were gluten free the worker explained that all of their ice creams are gf unless they have add-ins that contain gluten (I.e. cookie dough, cake batter, etc.). I ordered cappuccino chocolate chip and the girl washed the scoop, changed her gloves, and opened a fresh container for me. Very impressed!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— No gluten-free information on the menu

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I asked if they could get a fresh scoop out of a new container with a washed scoop. They girl told me she could wash the scoop but refused to open a new container. I declined any ice cream.

Is there a gluten-free menu?

— No gluten-free information on the menu

This place was amazing! Best ice cream I’ve ever had. The staff was very friendly and aware of what celiac was. The staff member we had washed the scoop and checked the ingredients to make sure it was safe. Absolutely delicious!!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

The service we received was excellent. The server (Matt) has Celiac and he washed the ice cream scoop, put on new gloves, and got fresh scoops from unopened containers. Was nice to work with someone who understood what a Celiac needs.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I had butter pecan ice cream that was very good confirmed the ingredients with the store associate to be gluten free!

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Most of the ice cream is gluten free. Just be sure to ask for a clean scoop. Not a dedicated gluten free restaurant

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

The servers were willing to get a brand new tub out, new spoons and new gloves. They also showed me ingredient lists so I knew what was safe!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I told the server that my daughter had celiac and asked if he could scoop from a new container. He also showed me the ingredients and used a clean scoop. He was more than willing to accommodate us. Great experience.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I love the sea salt caramel chocolate apples and I’ve never had a gluten problem!

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

We just had the most disappointing experience here. I had told our 12yo son (who has celiac) that he could eat something sweet here. The staff were clueless and at first told us they didn’t know what was gluten free. Then they told us “everything has gluten.” Clearly they just didn’t care.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Staff double checked the allergen list, cleaned the scoop AND opened a new container to avoid cross contamination. Best ice cream in Gettysburg!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for kids
• Good for takeout

Awesome place, very knowledgeable staff. They have a GF free menu and they were fine with my request to clean the spoon before getting my ice cream. I’m celiac and super recommend.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Yummy ice cream, lots of flavors. Manager was knowledgeable about celiac.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

The staff was amazing, I ordered ice cream and he helped me with which ones are gluten free. He also used a clean scoop and changed his gloves to prevent cross-contamination.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for kids
• Good for lunch
• Good for takeout

Excellent candy n ice cream shop.

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

The employee at this location was not willing to open a new container for my child with celiac. Other Kilwins locations have been great about this but I would not recommend this one due to cross contamination of not being willing to open a fresh ice cream container.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

We walked in and asked about the gluten free options. We were told that the ice cream may contain wheat. I wouldn’t recommend visiting. Graham’s down the street has gluten free options.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

They did not take any precautions for cross contamination. We ordered a single scoop of ice cream in a dish. They were not busy yet seemed annoyed that we were there.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

They dip pretzels in their caramel. It is not gluten free. Staff did not realize this until I asked questions and informed them.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

They always open a new container of their ice cream with no hassle to prevent cross contamination. And they have a full list of all their gluten free ice creams.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

They have all ice cream listed with what is gluten free. They also get a new container and completely wash the scoop for all allergens.

Excellent. Ice cream is delicious and the celiacs in my family tried 3 different flavors.

Service was exceptional.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Chocolate and caramel are GF!! Love the chocolate caramel pecan turtles

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

They have a book with all of the ingredients. Ask however, as I was told that day the chocolate used on the coconut claws was used first on Oreos, the same with the Carmel so I stuck with the chocolate fudge. Didn’t get sick, I’m celiac

Best fudge and homemade ice cream! They'll use a fresh scooper for you. My favorite is fresh peach ice cream loaded with big slices. They also make chocolates and fudge that don't contain wheat. Read the ingredients in packed goods, I believe everything is made fresh in house.

I love the chocolate covered sea salt caramel apple. Always a yummy GF treat for me!

(Review from a local) If you are looking for gluten free they have options. If you have celiac or a wheat allergy they have a disclaimer on their door that their facility contains traces of milk, peanuts, and wheat. So we didn’t risk it.

Celiac friendly?

No