I told the server that my daughter had celiac and asked if he could scoop from a new container. He also showed me the ingredients and used a clean scoop. He was more than willing to accommodate us. Great experience.
— Very
— Some
— Excellent
I love the sea salt caramel chocolate apples and I’ve never had a gluten problem!
— Some
— Excellent
We just had the most disappointing experience here. I had told our 12yo son (who has celiac) that he could eat something sweet here. The staff were clueless and at first told us they didn’t know what was gluten free. Then they told us “everything has gluten.” Clearly they just didn’t care.
— Not at all
— No gluten-free information on the menu
— None
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Staff double checked the allergen list, cleaned the scoop AND opened a new container to avoid cross contamination. Best ice cream in Gettysburg!
— Very
— Some
— Excellent
Awesome place, very knowledgeable staff. They have a GF free menu and they were fine with my request to clean the spoon before getting my ice cream. I’m celiac and super recommend.
— Very
— Gluten-free items are marked on the main menu
— Most
— Excellent
Yummy ice cream, lots of flavors. Manager was knowledgeable about celiac.
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
The staff was amazing, I ordered ice cream and he helped me with which ones are gluten free. He also used a clean scoop and changed his gloves to prevent cross-contamination.
— Very
— Not Much
— Excellent
Excellent candy n ice cream shop.
— Some
— Excellent
The employee at this location was not willing to open a new container for my child with celiac. Other Kilwins locations have been great about this but I would not recommend this one due to cross contamination of not being willing to open a fresh ice cream container.
— Not very
— No gluten-free information on the menu
— Some
— Average
We walked in and asked about the gluten free options. We were told that the ice cream may contain wheat. I wouldn’t recommend visiting. Graham’s down the street has gluten free options.
— Not at all
— No gluten-free information on the menu
— None
They did not take any precautions for cross contamination. We ordered a single scoop of ice cream in a dish. They were not busy yet seemed annoyed that we were there.
— Not very
— No gluten-free information on the menu
— Some
— Good
They dip pretzels in their caramel. It is not gluten free. Staff did not realize this until I asked questions and informed them.
— Not very
— No gluten-free information on the menu
— Some
They always open a new container of their ice cream with no hassle to prevent cross contamination. And they have a full list of all their gluten free ice creams.
— Very
— Separate gluten-free menu
— Most
— Excellent
They have all ice cream listed with what is gluten free. They also get a new container and completely wash the scoop for all allergens.
Excellent. Ice cream is delicious and the celiacs in my family tried 3 different flavors.
Service was exceptional.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
Chocolate and caramel are GF!! Love the chocolate caramel pecan turtles
— Most
— Excellent
They have a book with all of the ingredients. Ask however, as I was told that day the chocolate used on the coconut claws was used first on Oreos, the same with the Carmel so I stuck with the chocolate fudge. Didn’t get sick, I’m celiac
Best fudge and homemade ice cream! They'll use a fresh scooper for you. My favorite is fresh peach ice cream loaded with big slices. They also make chocolates and fudge that don't contain wheat. Read the ingredients in packed goods, I believe everything is made fresh in house.
I love the chocolate covered sea salt caramel apple. Always a yummy GF treat for me!
(Review from a local) If you are looking for gluten free they have options. If you have celiac or a wheat allergy they have a disclaimer on their door that their facility contains traces of milk, peanuts, and wheat. So we didn’t risk it.
No
The manager had a handy list of which ice cream flavors were gluten free, and without our saying anything immediately told us she’d open up a new tub of whatever flavor our celiac daughter chose, and use a new clean scoop, to guard against cross contamination. Very easy, and great ice cream.
Yes
Staff opened a new ice cream container and used a clean scoop to ensure no cross contamination.
Yes
Staff was knowledgeable and they have a printed list for all ingredients for all items including ice cream and fudge. They scooped my son’s ice cream with a fresh scooper. Lots of options here!!
Yes
I asked them to dip chocolate ice cream from a new container and to use a clean spoon. They were very accommodating and my celiac kid was able to enjoy a cup of ice cream with no reactions.
Yummy!!!!! Great fudge and very knowledgeable
Yes
We got some fudge which was amazing. The lady helping us provided me with a nutrition label with Ingredients which made me feel safe.
Yes
I always get the Sea Salt Caramel shake or dish and have never had a problem. Delicious! The only thing I would like more is a gluten free sugar cone, which is NOT available here.
Went into Kilwins yesterday evening before realizing they were on this site. I asked a girl behind the counter if any if their items were gluten free. She looked confused and asked me what gluten was. When I explained she told me that if I selected something she could go and look for the box it came in and read the ingredients. I decided it wasn't worth taking a chance. I think management needs to proper train their employees.
No
So friendly! Got an unopened ice cream- sanitized scout! They were great!
Super ice cream! Manager was super helpful and warned us about cross contamination from ice cream scoopers. She went above and beyond to make it safe for my a celiac children. Such a kind lady!!
Large selection of gluten free ice cream
Yes
Yes
Cross contamination not good for strict gluten free
No
Most of their fudge, ice cream and candy are gluten free per one of the owners. I had a pecan caramel-chocolate apple and it was amazing!
Yes
All fudge and apples are gluten free and DELICIOUS! Helpful staff.
Yes
no gluten free cones as previously posted. plain chocolate in a cup was delicious!
No
The girl who helped us checked twice to make sure the ice cream and the hot fudge was gluten free for me! Great place! I have a bad gluten sensitivity and really thought this was great!
No
A girl's got to have chocolate! We stepped into this tempting downtown store bc my husband loves homemade fudge. I figured there would be nothing for me but was pleasantly surprised when I was directed to a small table w prepackaged specialty dark GF & DF chocolates. Expensive but it satisfied my craving & didn't make me sick at all. HAPPY!
Delicious. Have list of ingredients and understand gluten. Friendly and helpful staff. Ice cream and fudge. Boil copper kettle to sterilize. Not gluten-free facility.
Yes
Kilwin's offers gluten free ice cream cones! A must for the little ones, and the best ice cream around.