Not clean; floor sticky with grease and dirt. That alone would have been enough for me to walk out if I wasn't there with a group. Informed cashier that I have celiac disease and watched the kitchen (which is clearly visible from the counter) as they prepared it. They did prepare it on a separate counter than the rest of the stuff, and the two kitchen staff changed gloves often as they kept switching between preparation of multiple orders. But one of the staff failed to change gloves between directly handling buns and assembling my order; their cross-contact mindfulness is sub-par. I will not return.
I am in with my gluten free little girl very often for a burger in a lettuce wrap. They are accommodating of food allergies -/just tell them at the counter you have an allergy to xyz and they will print it on your ticket.
They did offer to change gloves, and said there was a dedicated fryer. We only ordered the gf options from the menu but still got some cross contamination. Good food but just looking at the facility we were questionable on their ability to provide gf and were proven right.
I have Celiac Disease so I am always hesitant about eating out. I am not a burger person, but my husband suggested it. I am REALLY not a burger person. I cannot wait to get my next burger from here. So fresh and tasty, I had the Paleo Burger. The meat had a great flavor. It was so good! I asked the staff to change gloves for me to be safe and they did, I did not have any negative reaction. I also had the plain fries. I will definitely be back!
Definitely celiac friendly - staff were very understanding and accommodating. They also serve only high quality, ethical meat which is always a bonus. The fries are prime. No GF buns but there is lettuce wrap.
I have celiac disease and have severe reactions to gluten contamination. I have eaten here twice and haven't been sick! They were very careful with my order each time. They even added "gluten allergy" to my receipt! I ordered fries to share with my non-gf mom and they ensured that the fries were placed in a separate bag with my burger so they wouldn't be contaminated by her burger. The only downside is that they don't have a gluten free bun, so the GF burger is served lettuce wrapped. However, the lettuce wrap is always well done. The lettuce is fresh and the contents are delicious. Additionally, the food is great, organic and fresh- with beef from grass-fed, free range cattle that is ground on-site. They also have vegetarian and paleo friendly options.
This was at the Wynnewood, PA location across from the train station. No GF buns. Burger came wrapped in lettuce surrounded by paper - what a mess! I’d have rather brought my own GF bun or order it in a bowl. Cashier did ask about”gluten allergy” after I tried ordering a GF bun and he said they don’t offer that option. Cook did appear to change gloves when handling the burger. Friers are only for fries. Very good but saltier than most.
Not a great first impression - told the person taking the order that my son has Celiac, and she responded “what’s that.” But, was able to eventually confirm that they have a separate area where they prepare the burgers with gluten free buns. They also claimed that the fries were prepared in the separate area, but I’m still not convinced. However, the only fried things I saw on the menu were fries, so probably ok in any event. Bareburger seems much more aware (and caring) about Celiac issues. I don’t think we would return to Elevation Burger.
When ordering, we informed staff that we *needed* gluten free due to my wife and son having Celiac disease. They seemed a little shaky on what was and wasn't GF but we talked them through the fact that even cross contamination would make us sick and they seemed to get it after that. Well, both my wife and son got sick that night after eating (supposedly gluten free) lettuce wrapped burgers. They had all the classic symptoms the next day as well. They were definitely glutened by Elevation Burger and we will not return.
The manager, Michael, took my order and instructed cooks to change gloves and made them aware of my allergy. He personally brought food out to me and made sure it was on a separate tray from the other non- gluten food. This was all on a busy Saturday night. I would definitely go again.
Staff is very good about asking if gluten free due to allergy/medical issue. Open kitchen allows you to watch them prepare your food, so you know if it's safe!
Dedicated fryer for fries. The employees there are great. They immediately gave me comfort as they took all the right steps. Packaged my lettuce wrap burger separately. Changed gloves. Etc. Love this place and plan on coming back again and again. They understand gluten intolerance and celiac.
The burger and fries are delicious! The staff is friendly and knowledgeable of handing food for people with gluten allergies. When ordering your food, be sure to tell them that you have a gluten allergy so they know to change their gloves and take extra precaution.
Getting celiac friendly food has never been so easy. You can order online and check off "gluten allergy" and it will be ready for you when you pick it up! The burgers are wrapped in lettuce and they change their gloves, etc, when preparing your item. I've been getting their single burger with cheese, bacon, mushrooms, and caramelized onions. 😋 yum
Love that everything is organic. Asked for lettuce wrap and was asked if it was for a gluten allergy. Fav burger place
I have celiac and am extremely sensitive to cross contamination. This is one of the very few restaurants I can eat at safely. They have always been very friendly and accommodating and the procedures they have in place make it airtight. They have an allergy alert button on the ticket and a separate prep area away from the buns. I get a lettuce wrap, there are no gluten free buns. They don't ever put anything in the fryers except fries, so they are perfectly safe. The burgers are juicy and delicious every time and the shoestring fries are killer!!
Amazing. Careful of gluten and nut allergies. New gloves, etc.
Oh, so yummy! I get my order in a lettuce wrap-lettuce is fresh and crisp! Fries are good, but a little too salty for my taste buds. Great burgers! Great toppings, too. Love their cheese. All toppings are always fresh.
No buns. I got a chicken breast in lettuce. The staff wasn't very helpful or enthusiastic. They kind of stuffed the chicken and fries in a bag. It made a huge mess when I tried to get both out of the bag, even tho I stayed in the restaurant. There was also trash on the floor. The food was fine.
Delicious burger and fries. Staff seemed knowledgable about cross contamination and brought the fries I was sharing w my gluten eating husband on its own separate tray along with my burger. Other groups were served with a single tray. I asked that they change gloves as well per previous reviews. Can't wait to go back!