I was with my family in Vegas and my wife is a Celiac And Type-1 diabetic. We explained this to the server twice when ordering. He said no problem and she had the chicken salad listed as celiac friendly, 2 hours later she was vomiting which dropped her sugar and she ended up in hospital. Not a good scene, we know there is always a risk but really? She could have died but was ok. Thank god for travel insurance since we are Canadian, the hospital bill was $4700.00 for the ambulance and 6 hour hospital stay.
No GF menu. Waitress couldn’t tell me what was GF. So I picked catch of the day (seemed safest) which comes with peas and rice and veggies. I had her go ask about this menu item. She said peas and rice were not GF. No substitutions. Mashed potatoes also not GF. So I said, fine, just bring rice on the side and my husband can have it. Took 1 hour to get our meal (not busy) and my fish came on top of the bed of rice she said was not GF. This place is very unsafe and does not care about allergies. Horrible service too. 40 minutes to bring our kids drinks. Gratuity is included, so they just don’t care about getting things right or service. Big problem for people with food allergies.
I asked the waitress if they had a gluten free menu and she replied they could make almost anything gluten free, but did not go into more detail. The service was very slow and food was mediocre. It did not make my son sick, however we will not go back.
Only about 6-7 items to choose from but was delicious and loved it last night. Paying for it today! Hurting. Something must not have been gluten free or cross contaminated.
I have celiac disease and I loved the service here, the best I’ve ever had. The chef himself came out to my table and wrote my order down on a designated allergy sheet and made sure he knew what allergy I had and how to properly cook my order, I had a fantastic experience.
The menu is clearly marked which items can be gluten free. They are careful in the kitchen, new gloves etc. I got burger, fries & margarita no problems. I will eat there again.
I ordered nachos because of a review I read here even though it was not marked as Gluten Free. They prepared it with shredded cheese instead of queso, it was delicious and I didn’t got sick.
Lots of gluten free options!! Very friendly and knowledgeable staff.
This place was awesome, I have very severe celiac disease so going out is always a gamble. Well right off the bat the manager reassured me that the staff knew about the disease and how serious it is. He also sat and went over the whole menu with me and recommended what he felt was safest. I got a burger in paradise with fries, the fries are the only thing that go in that fryer as they have separate fryers for all other fried foods. It is very pricey but the amount of food that you get is amazing. P.S they have a gluten free brownie sundae that is off menu that is to die for!! I felt 100% safe eating here. Also ask for patty she was the best!
There weren’t a lot of options, however the waitress was very knowledgeable and patient with my questions. We got the gf versions of the nachos and cheeseburger. Both were very very good. I had angry orchard to drink while the others in my party had regular beer.
Our waitress was very knowledgeable. They only have two entrees listed as gluten free on the menu but they have gluten free buns and a dedicated fryer for the fries. The chef modified the taco salad for me and the waitress said they can modify most dishes.
Great service here and I felt safe. They have an entire gluten free menu. I enjoyed the steak dinner and a margarita. My server double checked with the bartender about what my safe options were. He was friendly and patient with my questions even though it was very busy.
Staff is knowledgeable and cares. Just be specific about cross contamination being an issue as some of the gf items on the menu are cross contaminated.
Had the GF grouper sandwich and fries. Chef came to the table to verify the options. UDI’s bun fell apart, but otherwise was a very tasty meal. Service was excellent and wait staff demonstrated an understanding of the seriousness of food allergies. Definitely recommend.
Celiac friendly. I’d recommend the burgers. I made a mistake and I ordered a salad. Didn’t get much for the price. It was like $0.20 worth of lettuce and half a chicken breast. But - the GF burger my son ordered looked much better.
I ate here last night. My waiter new about gluten free and assured me they take it seriously. They do as I had no issues and it was nice to have fries as it’s rare to find a place with a dedicated fryer. I just had the cheeseburger and the GF bun was good. Nice to have a place that’s safe for Celiacs in AC. We need more. Thanks.
My boyfriend has celiacs, the waitress was very knowledgeable and made sure the chef came out to talk with us about options and reassure us he has taken specific classes on food allergies. There was a separate menu for GF. I highly recommend!
Super friendly staff. Our waiter, Wesley, was great. As soon as I told him I was celiac, he called the manager out to our table. She went over everything, explaining how they have a dedicated frier and space. The condiments for their burgers are all squeeze bottles so no cross-contamination there! I am so thankful they care so much.
The waiter took our order who then got the manager to confirm our order and discuss the food preparation. Everything tasted wonderful. I appreciated the extra time and care that the staff took to ensure my son's safety.
waitress was knowledgeable, confident. Food was excellent. everyones food was excellent. Neat atmosphere, not too loud, but comfortable. Great location near Gatlinburg TN, Located in Pigeon Forge TN. Very happy with service and food.
Staff was very knowledgeable, many gluten-free options, dedicated fryer for the french fries. We ate there for dinner and breakfast and the chef came to our table to go over breakfast options and ensured us she would handle best to avoid any cross contamination. I was fine after both meals and really enjoyed the meals. Would definitely go back!!
The staff was knowledgeable and to made sure my order was gluten free she wrote “Celiac” on the order! Yummy hamburger!! And fries!!! Looking forward to going back in the future.
So disappointed. Our teenage son loves Margaritaville and we've been to several all around the country and Canada and have always had a good meal and a good time. This time, it was like pulling hens teeth to get someone to discuss gluten free. The hostess looked at us like we had two head when we asked and she went to the bar to ask. In the meantime another server came up to seat us and when I asked she said Yeah it's on the menu. (Ok).... She was curt and rather rude. My son was so nice to her and she was apparently done for the day as they were changing shifts as we found out after we ordered and ended up with a different server. Our original server was taking off soon but had 35 minutes to stand around and make small talk with a table next to us while completely ignoring us. Our new server was too busy talking to the hostess with her back to us to waste her time answering any questions or getting a refill for a drink for a really dried out sandwich. Was definitely NOT expecting this level of "service". We were in there when the place was slow. Maybe they need more incentive to move but just kind of ruined my son's first experience in Key West and he assumed everyone was rude going forward. He was tired, hungry and treated poorly so kind of ruined his mood (and mine since he was so disappointed). Yes I get it we all have people who could be nicer at times, but these people are used to first time visitors so if you don't want to get yourself in a mindset to be happy and take care of them then maybe you should move on? We are always polite and thankful for those restaurants who care about gluten free and so appreciate their efforts but rude servers isn't something anyone should tolerate.
Awesome place, extremely knowledgeable about gluten free. Manager came out and spoke to us about gluten free. They even had an awesome GF brownie with ice cream for dessert. Everyone had something they loved, and the atmosphere was fantastic. Will definitely go back if I am in the area
The menu is marked but we asked for a manager to be sure. The chef / manager came out and was extremely friendly and accommodating. The food was good and the chef came out to check on us again to make sure we were happy and to reassure us about the food being gluten free. With this kind of service and attention to detail we will definitely eat here again!
We love Jimmy so to find out they have a gluten free menu for my son was awesome. They had a gluten free menu and servers were helpful and knowledgeable. They offered to have chef speak to us but we declined. They had a dedicated fryer and even offered gluten free dessert ( brownie sundae)! We had another sever and a manager check in with us on our order also. The rest of us ordered off regular menu but our sever made good suggestions about what was gluten free and how they could adjust items . We ordered nachos and they offered to serve sauce on the side since it wasn’t gluten free. Overall we all had a great experience ( together)! Nice
I was pretty disappointed honestly. I used to go there because they had a gluten free brownie dessert. Well that is no longer on the menu. The burger was mediocre and the bread was dry. Bad waste of $50 bucks for two people.
Waitress was a little shaky on her Celiac/GF information but I asked for a Manager. He came right out, explained everything they do in the kitchen, educating the waitress, as well and I felt comfortable ordering. Was told they have a separate section in their kitchen for GF prepping. I did not get sick. Will go again.