Gluten Free at On the Border

So we read all the reviews and we’re going to try this place. But the staff seemed confused when we asked about if the chips were safe to eat or not. And didn’t really seem to know anything about celiac disease we decided not to risk it. Since staff was so uncertain

We have eaten here safely and did feel they tried really hard to impress us and keep us safe. They have excellent food, and many things are naturally gluten-free. They have a very clear "gluten-friendly" menu. They don't guarantee they are celiac safe, but my husband had no reaction. THE CHIPS ARE NOT SAFE. Avoid those, because they DO NOT have a dedicated fryer. Salsa and cheese dip are safe though, in case you want it on something else (or to grab a spoon). Great experience. Just be careful and try to order simple. I'd give five stars if the chips were safe!

Basic options but they share the same fryer for the other foods

Manager came out and was knowledgeable and friendly! Even served the my girls food with fresh gloves.

The salsa& “corn” chips are good. Had a specific menu & the staff was helpful. Had a chicken bowl with rice, beans, corn, tomatoes

This location is CLOSED just so everyone knows

Googled the chips and it said they were gluten free. My boyfriend got very sick after eating the chips.

No they do not have dedicated fryers for the chips, but they do have tacos (corn tortillas ). That were good and we brought in our own chips😁

Staff was knowledgeable and accommodating for my celiac needs. I’ve eaten here twice with no issues. The food was fresh and plentiful. Be sure to tell them upfront of your allergies.

I get sick here every time. The location in Marlton is much better.

The restaurant offers a GF menu, but the servers don't seem to know about it. We got the menu from the hostess, told the waiter we wanted the fish tacos from the gluten free menu, and he proceeded to bring us fish breaded in beer batter. We told him that we wanted the grilled tacos from the GF menu and he said they have grilled fish. We again referred to the GF menu and he said, "I've worked here 7 years. I've never heard of anything grilled."

They do not have a dedicated fryer. I got sick off the chips or the corn tortillas. They have a gluten free menu but it does not promise that you will have a gluten free experience. I am paying for this lunch twice. Ugh!

The staff was amazing! I requested to talk to the chef and they make my entree exactly how I needed it. They have a GF menu as well and the manager made me a margarita using GF vodka. The best experience. I brought my own chips, so I can’t give any review over the chips ;)

Hit or miss—not sure I would go back again.

Dalton, our server was very knowledgeable about gf. They now have dedicated friers for the chips!! My daughter was able to have a great gf meal there! He said they were willing and able to work around what she wanted to eat, and if possible they would make it gf! Wish there was one of these near our home in NC!

Everytime I go there they are always very careful with my order.

I got sick three times after eating something off the gluten free menu, I won't be going to this restaurant again,

Staff was very knowledgeable, substituted veggies for the meat to accommodate a vegetarian diet. Food was great & I did not get sick from eating here!

They have a Very small gluten sensitive menu, and the cross contamination is terrible. Definitely do not recommend

I gave them 1 star because you can’t give zero stars. Run, don’t walk, they have ZERO idea what they are doing. We asked for gluten free menus, waiter laughed in our faces ( no kidding ), then he fumbled thru some 3 ring binder for a couple of minutes, then the manager came over and fumbled thru the same binder, and we said enough. Not going to take the gamble, didn’t even try the food. It’s was painfully obvious this was not a focus of theirs.

Worked hard to find me a gluten free margarita option

Server asked if it was real or fake allergy, and joked about how she would bring out flour shells to see if people were telling the truth. Sure enough... we got sick. Our server obviously didn’t take the allergy seriously and was not trained properly

Not safe at all. From my experience, they don’t understand gluten allergies at all.

Limited options have GF menu but nothing goes together

I asked both our waitress and the manager before ordering and was assured that the tacos were with white corn, not flour. I have been so sick; after deeper research they don’t even have that option so they have my flour ones and lied to me after I asked again to confirm. They are not aware of the allergies or issues and obviously don’t care enough about their customers to validate. If I could give ZERO starts I would! Stay clear for your health’s sake!

I had the grilled shrimp tacos, black beans, and rice. I’ve also tried the fish tacos before. If only their chips were safe ☹️ if you have gf salsa & some entrees and sides - why not buy a bag of Santitas to have on hand for people that are Celiac or gluten intolerant 🤔

The menu was very easy to find gluten free options, but the kitchen is shared so it’s not really safe for severe reactions.

Very good food, but you have to be very careful about how you order it. I would always order the build your own chicken tacos off the gluten free menu. I kept getting sick eating there and couldn’t figure out what was causing it. Someone finally told me that the taco shells are fried in the same oil as the other shells (that of which contain gluten). I would say it’s unsafe for someone with an allergy because the waiter doesn’t ask if it’s an allergy.

Celiac (sensitive) kiddo had kids meal build your own tacos (had to ask for corn tortillas) refried beans and rice. No qualms! Great service, understanding staff. Very accommodating and food was yummy for the rest of us. WIN!

They have a GF menu and all options are safe. Never been sick. Chips are GF. I always feel safe there even when waiters are clueless.

Asked if the corn tortillas were prepared in a separate area than their flour tortillas and they said yes. I had issues before with their chips. So I used the corn tortillas in lieu of chips. Now paying for it.

Absolutely terrible experience here. I'd like to start by saying I'm not the type of person who ever leaves bad reviews for restaurants. Ever. I've been a diagnosed celiac for 14 years and have worked in the food industry for a long time. I try to be very patient and understand that restaurants can not always accommodate celiacs. However, if you require a GF diet DO NOT GO HERE. Spark notes version: If I could give this place 0 stars I would. The staff do not understand what gluten free means at all. The worst service I have ever had in my life-- truly appalling. Again, as someone who worked as a waitress for years (through college and grad school), I never complain about service at restaurants. But this was unlike any experience I've ever had-- it was awful. Long version: I came here for a friend's birthday dinner. I informed my server that I had celiac disease. I also explained it as a severe gluten allergy since people don't always understand when you just say you have celiac (Side note: I'm the type of person who apologizes to waiters for having dietary restrictions bc I know it can be a pain in the ass and I feel bad about inconveniencing them, but I just don't want to die. I'm not the annoying GF entitled type at all). Anyways, they seemed confident that they could accommodate me...until my food came out. I had ordered the fish tacos. A non-GF friend ordered a similar dish. The server came out with both taco plates and asked who got them (we had a large group). I asked which dish was the GF one, to which she was visibly unsure and guessed that both were GF. I asked politely if she could double check again saying it was a very severe dietary restriction-- hey, accidents happen, not a big deal at this point. But then I watched her go ~5 ft away to a different server to consult. Both were clearly confused/unsure (actually shrugging) and I heard them guess which one was GF but both clearly had no clue. She came back and tried to give me the plate that I had just watched/heard them randomly select. Again, I calmly explained to her that I have celiac disease (again also explaining that she could think of it like a severe gluten allergy if that made more sense to her so in a similar way to how those w/ a severe peanut or shellfish allergy can't have any cross contamination, neither can I-- overly simplistic but seemed to make sense to her). She leaves and gets the manager. I nicely explain my situation to manager. Manager brings back the "GF" menu to help me find something. I won't get into all of the details but she was a complete jackass, treating me like a moron and belittling me. Basically talked down to me as if I didn't understand my own disease. Said that most people with celiac can handle cross contamination. Tried to tell me that dairy and soy were made of gluten (and no, not soy sauce, just regular "soy")-- when I tried to correct her, she said I was wrong, laughing at me like I was a 5-year old saying the sky was green. At that point, I was so disappointed and humiliated, and so furious with her that I cut her off and told her I didn't want a damn thing from them. Despicable service and treatment overall, but especially by the manager. She never apologized. Her incompetence was astonishing. Non-GF friends agreed their food was shitty anyways so I clearly didn't miss out on much. Paid for my drink, left, and will never go back. Despite the length of this post, I left out many additional examples of why this restaurant/service sucked so much. Just trust me when I say do not go here.

Their gf menu options seems to be shrinking. I do like their queso and guac, but have to get it to go so I can eat it with my own chips, as their chips are in a shared fryer.

The staff was helpful and there is a gluten free menu with at least one item from each section. It’s not an extensive GF menu but there are choices. The food was tasty and I enjoyed tomatillo chicken tinga enchiladas. I had mine served with the black beans. There is no dedicated fryer so the chips are not GF. If the enchiladas had come as a platter with rice and beans instead of only one side, and the chips were GF, I would have given a higher rating.

The employees are very helpful but didn't say anything about the chips to me and so I had a gluten reaction. They are willing to work with you but it's not like real Mexican food.

Dedicated fryer at this location for chips. Limited gf options, but staff was very helpful

The kitchen manager, Eduardo, was such a big help. He grilled my onions fresh with oil and no soy sauce for the fajitas and warmed me about the butter in the rice due to my dairy allergy, etc. Such a great experience compared to my usual eating out ordeal of trying to navigate multiple food allergies.

Manager was very friendly and explained all the menu options to me. There is no dedicated fryer so chips we're out, but he was clear that the grill would be cleaned before my food was cooked and that all precautions would be taken to avoid cross contamination. I did not get sick, so I was very pleased, as I almost always get cross-contaminated at Mexican restaurants.

Few gf options. Nothing special, but they do have a gf menu

My Celiac wife is able to get the fajitas w/ corn tortillas, and has several times, without issue.

I would not recommend due to horrible service. We order gluten free. They made the entire order with gluten. Had to reprepare our good. Took over an hour to get our food.

Chips are gluten free! Great GF menu!

It didn't start great but we left very satisfied with our meal. First, their chips are made in a shared fryer, so no chips if you are celiac/intolerant. That's a bummer. We were given gluten free menus but unfortunately the GF menu was out of date which we only determined after struggling for a while. Our server got the kitchen manager who explained our choices as well as how we could make some modifications which would better suit our young son's preferences. The food was excellent. Would have given 5 stars if the menu was current and safe chip option.

Horrible menu and they are not trained to handle food allergies.

Too much cross contamination gluten free options but not celiac safe.

l had to use the bathroom before I got out the door bad bad bad. Everyone said they knew all about safety of my food. Do not go if you have celiac

outdated menu . dont have all options

I'm giving 4 out of 5 since the chips are fried in a common fryer. If you can say no to the chips, the food is really good, prices are reasonable, and the staff (that I've encountered) have been very accommodating. We have been to this location a lot (prob, once a month for years), and have had parties catered by them. All of our family experiences here have been fantastic.

Limited menu. Chips are NOT gluten free.

chips now gf... not in controlled plant however. enchiladas were great.