My experience was amazing! I have to be dairy free, soy free as well as celiac. They don't have the GF flavors listed, but I asked and they had a list of GF flavors. The server washed her hands, changed her gloves and got a new cartoon and scope to scope from. They don't have GF cones, but the ice cream was so delicious, it didn't matter. Their vegan ice creams are a coconut base. Enjoyed and didn't get sick!!!!
— Very
— Separate gluten-free menu
— Most/All
— Excellent
Went here twice during our week at Disney and each time the employees were very kind and patient. Both times got vanilla and the lavender honey in a cup which they scooped from the back. Didn’t get sick either time and the ice cream is delicious
— Very
— Most/All
— Excellent
Super cute place with a lot of options. The only gluten free option was out therefore I went out of the store empty-handed. The person helping me seem very knowledgeable willing to go in the back to get a scoop with awareness of allergies.
— Somewhat
— No gluten-free information on the menu
— Not Much/None
— Excellent
Vegan items were marked on menu, but not GF. Employees didn't seem 100% educated on GF needs, but they had a list of GF options. Best to ask them to check the list twice to be safe. Not cheap, but the flavors are unique and the quality is high.
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent
I’ve had good experiences here and the scoopers have always been willing to scoop from a fresh tub for me but there’s a lot of staff so no guarantee. The only downside is a lot of the flavors are not gluten free.
— Very
— Some
— Excellent
They were super accommodating for my daughter and we’re careful to explain the choices for celiac (4 of approx 12 flavours). They got her icecream from unopened containers with a clean scoop to ensure there was no cross contamination. She felt super happy to have this safe treat, and bonus on holiday when there’s very few choices safe for her. Very Highly recommend
— Very
— No gluten-free information on the menu
— Some
— Excellent
Same experience as others. Everything clearly labeled!!
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
If you alert them you have an allergy/intolerance they pull a pint from the freezer, microwave it a smidge, and use a new scoop to make your ice cream! Really appreciated them doing that even if it was a long line out the door. They can pull up an allergen menu to confirm the flavor is safe too. Only like 3-4 dairy free options if that matters.
— Very
— Separate gluten-free menu
— Most/All
— Excellent
I echo everyone’s comments, in fact, I was excited to come here after reading the reviews here. I will also say that my daughter is now dairy free, along with gluten free & they had 4 different vegan flavors for her to choose from & we sampled them all & they were great!
— Very
— Most/All
— Excellent
You can find a list of allergens on their website. Server also had a list in the store and she even went in the back to scoop mine out of a new container. Ice cream was excellent!
— No gluten-free information on the menu
Lots of great options and very accommodating for allergies. They took a scoop out of the back for me, and were aware of what allergens were in which ice cream. Also, it was delicious ice cream :)
— Very
— Most/All
— Excellent
Lots of GF options, check online for ingredients. I asked for a clean scoop and they offered to also scoop from a fresh pint. Very friendly and accommodating, and delicious!
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
I had such a good experience here!! The staff washed hands, used clean scoops, and opened new pints for me to sample ice cream with, and then to fill my cup of ice cream. Super knowledgeable about GF (including cross contamination) and the ice cream was delicious!
— Very
— Most/All
— Excellent
They have their allergens listed on their website for each flavor! I told them I had a gluten allergy and she went to get a fresh scoop from the back to prevent cross contamination!
— Somewhat
— Some
— Below Average
I was able to look online ahead of time to see ingredient lists. I confirmed with the server inside that the flavor I wanted was gluten free, he was pretty informative and knew the product. He did scoop from same tub as everyone else's ice cream.
— Somewhat
— Some
— Excellent
Gf not labeled on the menu, however the employees who hand out samples have a guide right on top of each item to let you know. I have also found looking online is a easy way to see.
— Very
— No gluten-free information on the menu
— Some
— Excellent
Salt & Straw takes allergens pretty seriously, this was yet another successful experience at one of their locations. Long line but it moved quickly.
Upon ordering simply mentioned celiac/gluten 'allergy' - I knew what I wanted was GF before I arrived, half honey lavender half strawberry honey balsamic with black pepper. My sever wanted to double check anyway on his allergen list which I appreciated. He asked if he could make the rest of my parties ice cream then would do mine in the back from unopened containers/clean scoop. It took quite some time so I have faith their implemented allergen procedures were followed. Ice cream was excellent, especially the strawberry my favorite! Many GF options available!
So many ice cream places will not accommodate me on getting ice cream from clean containers in the back so I really appreciate Salt & Straw making this easy at any location. Training goes a long way and it shows!
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Finally tried this place after much hype from my students over the years. I must say I wasn’t overly impressed. It was good though not great. I appreciated the vegan options (better than most) and their precautions to prepare my ice cream separately since I must be gluten free. They were also knowledgeable about which flavors were GF without having to check or look it up. Good place although not the best in LA area.
— Very
— No gluten-free information on the menu
— Some
— Good
I got a peanut butter brittle flavor— so good!
This place was so lovely!!! They got it immediately, let me try three (3!) flavors (they offered even after I was like “no that’s so much trouble”) from new pints, and then scooped mine in the back from the new pint. They were so understanding. After a tough week on a work trip and feeling left out a lot, this was such a lovely and affirming experience. And there vegan flavors (coconut base) are so so good; perfect for us celiac babes who have become lactose intolerant as well. Only a few flavors had gluten, so there are plenty of options. I will be returning here every time I’m in Portland.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
Yummy ice cream. They changed gloves, used a new scoop and took the ice cream from new pints for us.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
I went to get ice cream here and ask them about they are gluten-free or wheat free ice cream and they were able to show me their breakdown of Ice creams with allergen sensitivities.
It was great!
— Not very
— Separate gluten-free menu
— Some
— Excellent
Super friendly and when I asked him to get a clean scoop he offered to open a sealed pint and scoop from that with a fresh spoon. Ice cream was fresh. I’ve cream was DELICIOUS.
— Very
— Most/All
— Excellent
Staff was more than willing to open fresh flavors/use a clean scoop for my daughter and I. The ice cream flavors are funky and delicious. We had no problems at all!
— Very
— Some
— Excellent
I visited the location in Downtown Disney. Our server was incredible! She washed her hands, put on new gloves, got a clean scooper and opened new pints of two flavors. We had the vanilla and the lemon. Both were amazing! Fantastic customer service.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
We had the Vegan Peanut butter caramel brittle amazingness. So full of flavor. The staff was very knowledgeable about allergies and took the time to go over the ingredients. 10/10
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Horrendous!!! I ordered the mint chocolate, which supposedly gluten free and about 45 mins later, I am having major constipation with a massive amount of cold sweats. I was definitely suffering and at the same time my hands and feet were tingling and continued all night!!!!
Salt n Straw is not gluten friendly at all!!!! I warn you all!!!!
— Not at all
— Gluten-free items are marked on the main menu
— Some
— Good
reiterating what another reviewer already said - they are very cautious when you inform them of any allergy. they check their cheat sheet for each flavor you want to sample, and then once you’ve picked your flavor they will either use a fresh “allergy scoop” or just go all the way to the back to scoop it from an unused tub. really appreciate the care and attention to detail. super kind and helpful staff too! not to mention the ice cream is fabulous. do yourself a favor and get some ice cream here!!! there is no clear indication on the menu of what’s GF (it’s sort of the obvious cookie dough/brownie/etc type flavors that aren’t) but have no fear, they will make sure a flavor is safe before handing you a sample.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent
They opened a pint just for me to make sure I was safe. They also washed their hands, new gloves, and entirely new spoons used to scoop it
— Very
— No gluten-free information on the menu
— Some
— Excellent
At both this location and the one on Abbot-Kinney in Venice they are extremely diligent. They use fresh scoops and a new container from the back, even for a simple taste. Totally worth the wait, cost, calories & hype!!
— Yes, the establishment is dedicated gluten-free
— Excellent
Ordered 2 of the limited edition Harvest Festival Series seasonal flavors and the taste was yummy! It wasn't so sweet at all.
— Some
— Excellent
So many gluten-free options! The servers had lists posted by each freezer so they could advise me as to which flavors were safe. My only tiny complaint was that they used the same spoons for all the flavors. But, they did sit in water between flavors. I'm sure they would have used a new spoon had I asked. No ill effects for me, except for some discomfort as a result of eating 2-1/2 big scoops of ice cream! 😉
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
They can get you GF ice cream with no cross contamination!!! They have a separate area for allergen ice cream :)
— Very
— Most/All
— Excellent
The best vegan ice cream I’ve ever had. The mint chip was so creamy and decadent that it was impossible to tell the difference between the non vegan ice cream.
You have the option to get your scoops in a bowl and watch them prepare all of the orders so I knew there wasn’t any cross contamination with the waffle cones or ice cream containing gluten.
— Somewhat
— Most/All
— Excellent
They ask every customer if you have any allergies. Had no problem asking them to scoop from the back to avoid cross contamination. They were very accommodating.
— Very
— No gluten-free information on the menu
— Some
— Excellent
What a cute and fun place! The one worker not only asked another about the GFDF ice cream options (that were clearly listed) but he also went over and got the ingredients list to make SURE my daughter could have it! They are absolutely mindful and helpful when it comes to eating there w allergies. My daughter LOVED the Mint Chip! No reaction!
— Very
— Gluten-free items are marked on the main menu
— Not Much
— Excellent
Salt and Straw was AMAZING!!! I went in on Saturday with a group and ordered last. The server was aware that I was unable to eat gluten, so he went in the back grabbed a new scoop, opened a new pint of LAVENDER HONEY ice cream which was incredible and had no problems at all, everyone enjoyed!!
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
They have a set up for allergies—new scoops, newly opened pint, etc. Seemed very safe.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
Excellent ice cream with staff that asked about allergies and was knowledgeable about what was gluten free and they had several vegan options as well. The strawberry honey balsamic ice cream was actually quite tasty and they had a good range of wacky and normal flavors!
— Somewhat
— No gluten-free information on the menu
— Some
— Good
This is in the Downtown Disney location. The website shows all their flavors and which have gluten. The first question the server asked was any allergies. They got my ice cream using a cleaned scoop from cartons still in the freezer to eliminate the risk of cross contamination. Tasted great.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Staff showed me list of allergins and when i said had celiac opened a fresh pint for me to avoid cross contamination. Unique yummy ice cream flavors
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
Salt and Straw was great! They asked if we had any allergies upon walking in and then listed flavors I could have. After choosing, they asked if cross-contamination was an issue and when I said yes, they washed hands, cleaned gloves, grabbed a new pint and scooped from that with a new clean scoop. Felt super safe and was delicious!
— Very
— No gluten-free information on the menu
— Some
— Excellent
Super awesome I mentioned I had celiac and they told me which flavors were safe and when I ordered they got a pint from the fridge and a clean spoon to avoid cross contamination
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
They ask everyone about dietary needs and if you say gluten they will ask if cross contamination is a concern. If you say yes, then they will go to the back and scoop out of an contaminated carton. The guy who scooped my ice cream asked all of these questions unprompted and got me some contaminated ice cream with a smile on his face. He even thanked me for my patience. Wow! So nice to not feel like a burden!!
— Very
— Some
— Excellent
This was a great experience all around. Friendly staff, interesting flavors, great ice cream. I got the double vanilla (risk free choice) and some sort of vegan mint chocolate chip. I am not vegan, and it was good.
The staff apologized for having to scoop our ice cream from the back. There are waffle cones everywhere, so that was no problem with us. We stepped aside, and they brought our ice cream out to us safe from cross contamination. Great job.
— Very
— No gluten-free information on the menu
— Some
— Excellent
They were so kind! They let me know all Flavors that are gluten free. They changed scoop, gloves and went to back for new buckets to prevent cross contamination. They came back out a little later than the rest of our non-Gf order, due to precautions. The employees smiled and were very understanding and accommodating.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
Staff are very knowledgeable and proactively ask about allergies and cross contamination. Allergen information is easily available, and if you indicate that cross contamination is an issue, they scoop your ice cream from special containers in the back.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
I felt very confident eating there. One of the women working has Celiacs and she was very helpful and friendly. I told them I had Celiacs and they used a fresh scooper and scooped out of a fresh pint.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
They have a lot of gluten free flavors, they were very friendly and helpful
— Most/All
— Excellent
The staff was well informed and accommodating. I chose my ice cream flavor, they confirmed it was GF, and since I told them I have celiac they opened a new pint and brought out a new scoop to prevent cross contamination. They also informed me that machines are washed between flavors during production.
Update: finally decided to test with my Nima sensor and two of the three flavors (I bought pints) tested positive for gluten.
— Not at all
— Some
— Good