Meh. I didn’t hate it and it wasn’t contaminated, but the burger was just okay. I expected more from the hype and the price but the burgers are better at Town Hall. Also, it’s really loud and you are sitting practically in the laps of your neighbors.
Very good. GF knowledgeable with GF notations on menu, good GF bun. Shared kitchen so would not risk if celiac, but safe for my wheat allergy.
So in 4 years of eating here I never had a problem till now, 7 months pregnant. My well done burger was clearly not on a gluten free bun which luckily I was able to recognize by sight, having eaten here so much. The server confirmed I was right and so explained, again, that I have actual celiac disease so it would need to be remade. 5 minutes later he brought out a burger on a GF bun and I said wow that was really fast for a well done burger was it remade entirely? And he said no, same burger just changed the bun out! Obviously that was the last straw for me and I ended up not eating. Zinburger has been wonderful overall but this is a reminder that if a server is busy and doesn’t actually understand when you advocate for yourself, it’s just not safe to eat out with celiac disease. Really really disappointed (and pregnant and hungry). Please remember to eat at your own risk and be your own advocate.
We have been here at least six times and my daughter has never had an issue. She gets the plain and simple burger with a gluten free bun and fries.
One of the first questions the server asked was whether or not there were any allergies, which was great. They have gluten free buns for the burgers and marks on the menu for which items can be served glutes free. Best of all, everything was delicious!
The menu clearly states that they do not take precautions against cross contamination in the kitchen and that people with celiac might not want to eat here.
Food was awesome (got a bacon cheeseburger with GF bun, loaded cheese fries-with cheese SAUCE, and the creme brulee milkshake). Didn't get sick (well, not from gluten- I definately over-ate, but that's not their fault!). Milkshakes were more milk than icecream, but we'd definately eat there again.
Not sure about other locations but this one cooks it’s fries in a separate fryer from gluten-based menu items! At lunch today, I ordered a GF burger with GF bun. When it arrived, the bun looked similar to my friends non GF bun. When I asked about it, waiter confirmed it was not GF as intended and they assured me they would make a whole new one with GF bun. They handled the correction fantastically and the burger and fries were delicious when the new one arrived. They even ended up comping the burger which went above and beyond. I will definitely be back.
The staff was amazing! When I mentioned that we had two in our party who had celiac disease, the hostess immediately showed me a menu with items that can be made gluten-free notes, explained that they have a dedicated fryer for gluten free items, and said to inform the waiter so that they can be aware to prevent cross contamination. Food and milkshakes were absolutely delicious! Highly recommend!
Had a seemingly yummy meal but got sick on the car ride home about an hour after eating. I got a regular burger with French fries with gf bun and waiter seemed to be knowledgeable about safety in the kitchen. Wouldn’t dine here if you are very sensitive even tho they large amount of gf options
Sadly disappointed. You cannot post things on your menu as gluten free when they are fried in the same oil with non gluten free items. That makes them unsafe for people with gluten allergies..
Absolutely amazing, they take gf super seriously. They do new glove preparation, have a separate deep fryer, and will even clean the milkshake machine if you ask!! I wouldn’t get a gf bun here, the burgers are frankly too big on their own to warrant eating a whole bun with. They’ll lettuce wrap too!! Just ask, the staff is very kind.
This place is a disaster. No gf buns as advertised on this app, waitress argued there was no way to make gf fries despite what the menu said, waited over an hour for food and opted to leave once we discovered several parties seated ahead of us were still waiting for their food.
It's a busy place and the menu is marked for a lot of GF options. The menu has a disclaimer that they can't guarentee GF, as it's a shared kitchen, but my Nima sensor gave the happy face for the 'No buns' Turkey burger, as well as the double truffle fries. The manager did say they have a dedicated fryer, as well as color coded utensils/prep. As long as I'm not sick tomorrow, I think it's a go.
Food was good and staff new about Celiacs but I still got sick. In the restaurants defense, the manager did explain that while their fryer is gluten free, the line cooks are “messy” and tend to cross contaminate from time to time. I shouldn’t have taken the risk. Paid for it 45 mins later for sure.
The staff is very knowledgeable, to the point of knowing the sweet potato fries are processed in a facility that contains wheat. They have separate fryers for the fries and toast their GF burger buns separately as well. Almost the entire menu can be made GF!
Gluten free buns would be better if heated and I will ask for them to be heated next visit. Other than that, this place is fantastic! I had the zinburger, it was amazing! I did not try the fries although they are fried in a dedicated frier. Great place for a burger and cider.
Food was great & lots of GF options! I had the Sam Burger with avocado & split the fries with my bf. They have a dedicated fryer for the fries so I felt safe eating them! The burger & fries were both delicious!
They are great with being safe with the burgers but I’m not sure why others have said they use a dedicated fryer. They DO NOT use a dedicated fryer for their french fries. I have had a waiter tell me that they did, and then I got sick. And then the next time I called and asked before arriving and they confirmed that they do not use a dedicated fryer and they weren’t sure why that information was falsely passed to me. If you are celiac, you can still eat the burgers safely but do not eat the fries.
The food wasn’t very good - mediocre quality and the burger meat lacked flavor. Fries (and all sides for that matter) were extra. A prior reviewer raved about the GF buns which are simply Udi’s buns. If not for the server’s excellent knowledge about ingredients and the chef visiting our table personally, I would have given a lower rating.
Great food, they were able to accomodate my gf and dairy free child.
I can only give them a 4 star rating. We found gluten using my Nima sensor in the loaded fries which were marked gf. Don’t know which part (fries, cheese, or bacon). Burger and bun were ok. Maybe stick to the plain fries? We didn’t want to take a chance so we didn’t eat any of the fries.
They have quite a few burgers that can be done with a gf bun, as well as a dedicated fryer. I had the loaded fries, Zinburger, and crime brûlée milkshake. Amazing! The chef also came out to our table a few times to make sure our experience was good there. Will be stopping there on the regular!
Edit, June 2018 - Food and service some of the best I’ve ever encountered, and the whole check was under $35, including dessert and sides!! Is this Heaven? Oh my gosh Delicious...service top-notch. I left so so full
We loved coming here until they messed up our order and served my daughter a regular bun instead of gf (which she ordered and which was clearly marked down by the waiter). She didn’t realize it until she took a bite. The manager didn’t seem to realize the seriousness of this and didn’t even offer to comp the meal—and my daughter spent the next two hours throwing up. It was awful for her and we will not go back.
Excellent food, but I'm pretty sure that the bun that they gave me was not gluten free, even though I had asked for a gf bun. On the menu it says that they do not have a separate preparation area and cannot guarantee against cross contamination.
Wait staff is hit or miss. Not only was the service really bad, but my daughters gf order was done incorrectly and needed to be remade. Manager should have comped us something and didn’t. We waited an unacceptable amount of time to be served. My napkins was souled and our drinks and water didn’t come until we asked again. We will not be going back any time soon.
Great staff, food and drinks for those with gluten or celiacs. They have an app for coupons. Dedicated fryer for the French fries.