I really like chipotle and for the most part my experience is pretty good. However, I always run into difficulty with this particular store when asking them to change their gloves due to my allergy to gluten and wheat. One server was very rude and refuse to change her gloves even after I explained. So I asked for the manager and she made my meal for me without apology. Another time there was a really nice gentle man who made my food for me separate from the other food which I thought was very nice of him. Overall I would not recommend this store because it's too much of a hassle getting the staff to understand your needs.
They are great. They have some GF grocery staples (ie, Udis bread and cookies), but they also do wonderful deli, pizza and catering business. Just now I am eating a hot ham and cheese sandwich because I don't have time to swing home for dinner. Fantastic thick just-cut ham. Yummy!
I had one good experience here and one terrible one. The first time, I requested a gluten free bun and asked them to prep my burger on separate surfaces, etc. My order was marked for a gluten allergy. I watched really closely to make sure - kitchen is open- air - and everything looked fine. I didn't get sick. But the next time I went back, making the same request and paying less attention, they must've done something different. Not sure if it was the bun or burger, but something got cross contaminated and I got sick! I won't be going back.
Mixed experience here at Long Provincial. It took quite a while for our waiter to come take our order, and he seemed to be new and not at all knowledgeable about GF considerations or the menu in general (to be fair, the menu is 15 pages long). About 20 more minutes after ordering a dish that the waiter said he would mark as GF, a manager came out and explained why that particular dish couldn't be made GF. From there I was a lot more at ease - the manager knew all the ingredients in each dish and potential concerns, and recommended some dishes I could have - the spicy lemongrass beef, and the chicken satay. Both were quite good, and I have no issues to report afterwards. Ask for the manager if you go here - she'll keep you safe.
I have to knock off a point for the service though; after the initial wait, we again waited about 15 more minutes before I eventually just brought the check up to the register myself to pay.