I have eaten at Saranac many times and have had the same waiter experiences as others, they were very annoyed to talk about vegan options despite having a menu sporting multiple dishes. I decided to eat there last night with my recently retired military officer mother despite some wrong orders and cheese on options we requested in the past. There were no signs about using an ecig and the waitress was very rude telling us not to use, when I asked if it was an establishment rule or law she dismissively walked away and told us just not to do it without answering my question. We didn't use them for the rest of the meal.
My Mother feeling uncomfortable wanted to pay with card to the manager worrying about the attitude of the waitress and we she was given a gift card to compensate. When the waitress came back as we were finishing the meal she had no apology, instead she lead with stating she heard we didn't like the service and wanted to give her their bosses number. We declined and she huffed away to talk to the manager again. But not before telling out entire table we better leave the establishment. We were not finished eating and were confused since me and my fiance didn't say a word throughout all of this to her or the manager, nothing rude, nothing out of place. Just ate out food.
As we were leaving the manager came up to us and told us he has a gut feeling that we should never be allowed back. Confused by this I asked why I was banned and he said "Customers are not right, my staff is" Please never come back. We handed him back the gift card he gave us a moment prior and left, but it left a bad taste in my mouth.
Rude staff, Poor management. A good pretzel, but it doesn't make up for what we experienced eating multiple times with the wait staff. Don't eat here, they straight up told us,
"We Care more about our staff than Customers." Yuppie Much? Location and Attitude, they have it in spades. Without it this business would tank.
Had the GF Gourmet Hawaiian pizza ~ canadian bacon, pineapple, coconut, & almond slivers. Crust was tasty, rest of pizza was ok. As others have noted, their price is a bit high...$3 extra charge for GF. They were very busy so service was a bit slow. Mgr offered free beverage though for the wait. A few hours after eating, I found myself to be VERY thirsty, so there must have been a lot of salt in the pizza. This place is mostly take-out, although they do have a small "waiting area" for you to actually eat there (about 8 stools). When staff was questioned about cross contamination, they responded by saying that they are very careful to not cross contaminate, which is great because they are GIG trained.
This is our "usual" pizza place and have no reactions, we've eaten here dozens of times. They do warn that cross contamination could occur, but GF pizza goes through the oven on it's own aluminum foil pan that goes home with you. Please do be warned it could happen, don't be afraid to ask questions.
My family and I stopped here on our way through Nashville back in March and I've been craving their crepes ever since. I'll be in Nashville in December and I can't wait to get some crepes and coffee here!!! We shared a variety of savory and sweet crepes and ALL were delicious. We were glad we had a cooler because we had leftovers to go - the portions are huge.
This has to be one of the best meals I've had in Hudson in the last 3 years. I had the penne and meatballs with oil and garlic and the chocolate torte was delicious and the perfect serving size. The waitress was friendly and made great suggestions. An entire meal and I feel great!
3790 South Las Vegas Boulevard, Las Vegas, NV 89109
Not a good place for celiacs!!
I was excited to eat here after seeing the good reviews and looking at the gluten free menu; however, after asking the waiter if the gluten free food was prepared in a separate area of the kitchen, she looked at me like I was crazy and said "no..." I asked what the difference was between how normal versus gluten free was prepared and she said there was no difference.
I then asked to speak to the chef. He was very nice but explained that since the kitchen is so small, they do not have a separate place to prepare gluten free. He said that some meals just naturally do not have gluten in them, but cross contamination is a risk. Some of the meals labeled "gluten free" pass through a fryer with normal flour! I explained that I am very sensitive, and he told me my best bet would be to just get a salad. I was afraid to add meat to it (he wasn't confident that the cutting boards they use to cut meat wouldn't have gluten on them), so I ended up with just a normal salad that left me hungry after.
I am not sure if they recently got new staff, but with my experience the staff was not knowledgable about celiac disease/gluten and they did not take the proper precautions to prevent cross contamination.
If you want to feel safe, check out Mon Ami Gabi. Delicious and some of the most knowledgable staff I've ever come across!
Argh!! Have been twice and they told me both times they had a dedicated fryer-they don't!!! I ate nachos (chips are fried there) and French fries -all contaminated. I did not find out until my third visit upon speaking with a manager (I always have ?s) that there is **no** dedicated fryer. The nachos on the menu are labeled GF! They obviously are not. It's a real shame because the food and atmosphere are great. I know about 10 celiacs-if they would have done it right I'd bring them a lot of business. This is a real shame I'm beside myself that I trusted them and ended up eating a bunch of contaminated food :(
They do have a GF menu however they don't like to actually read the tickets so your chances of getting what you ordered are about 50%. Watch very carefully and never ever leave without checking your bag if you order to go. I went with not celiac friendly simply because they can only get an order right about 50% of the time so you can't really trust them.