The company is making an effort with a gluten free menu and rolls. They may have not, however, made enough of an effort to train their staff. Told server we were a celiac disease family (trying not to stigmatize my son who is the only one affected). She brought my daughter's fish breaded. When I reminded her, she did offer to fix. Then five minutes later, she asked if she could bring my children cookies. They do not have gluten free cookies, so this failure to recall our dietary restriction was both silly and unnecessarily disappointing to my children. May just be this one server, so we will try again with cautious optimism.
I have been told to try this.it was really good and very satisfying. I had the gluten free wrap with steak and the meat was fresh and the whole thing disappeared in three minutes flat. I understand why this place is highly rated but five stars all the time? That is odd but I will go along with it..
They advertise a large gluten free menu but in reality their "gluten free menu" is 5 small items that barely constitutes a meal. They do not make special gluten free items, instead they merely point out the items that were already gluten free to begin with. When I asked a question about an item I received an ear full of sass from the cashier about my request. They have gluten free soy sauce on available to appease those suffering with this good allergy but they will not cook with it. I am extremely disappointed in my Pei Wei experience and will not be coming back any time soon.
They have a few menu items labeled GF, but it seemed random. The staff definitely needs some training and I would have appreciated if a manager would have answered my questions. The food was good (I did not get sick) and I would go again.