Ask for the kitchen manager, Jared. He was originally at Carinos and we would go there asking for him because he would cook specifically for my diet. The old kitchen manager was let go from O'Charleys and things have been running great since Jared has come along per the general manager. We also gave the general manager a crash course in Celiacs during our visit in early September 2014.
I wish I could give this place more than 5 stars!! With so little gf options on Maui I was in heaven after discovering this place. Not only was it completely gf (no risk of cross contamination) but they have gf foods you cannot find anywhere else (cheese sticks, onion rings, delicious home recipe pizza and much more). There staff is extremely friendly. I highly recommend the mango stuffed chicken!
After reading the other reviews I had high hopes for this place. It's hard to find a deli place that is both gf and celiac safe. I ordered a gf sandwich and informed the employee I had celiac and to please make my sandwich separately. She gave me a blank stare and said "i guess we can do that". After waiting over 15minutes (where 2 other people after me had been served) I asked if she knew when it would be ready. I got a "it will be ready in 5". When I got my sandwich I noticed the bread was different (it was not Udis bread). She said it was gf bread. I took the sandwich home and realized it was not gf bread but plain white bread. I paid over $11 for this non-gf sandwich after specifically ordering it. Celiac's beware of this place!
We are biased because Matt, the service manager, has always gone out of his way to assist with the menu and making changes to accommodate for my Celiacs. Every single time. Each visit, something new is learned whether we've taught him or someone has taught him and he is passing it along to us. He had taught his staff how vital it is to protect against cross-contamination as well. Make sure to call ahead and ask them to bake you chips; they've perfected the timing to 12 minutes.
It's really frustrating when restaurants advertise a gluten free menu and its salad and fish! Then when you're stuck with nothing to eat and order grilled chicken, they can't get it right. if you're aware of it enough to have a menu, understand what it is!
GF Pancakes were the absolute best we EVER had. Just like others we were waiting for the gluten affect because they taste just like regular pancakes...but it didn't happen. If your on a GF diet, but you crave the taste of food you grew up on then this place is worth the trip. We came from California!!
Not that I'm a food snob, but at Friday's and similar restaurants I really just want a burger. TGIFridays has a GF bun for their burgers. It tastes good and doesn't fall apart. That's all I really want.
Good experience. Manager was well versed in GF- if celiac make sure you speak to him when ordering. Can make virtually everything GF, and was careful about x-contam. The pork carnitas were my favorite!
VERY knowledgeable and accommodating from the greeter to servers I was very pleased with the variety of food I could choose from and as a celiac I didn't get sick. Food is super yummy and fresh. Will go back again and again