We stopped for dinner today since we always hear how great Outback is for GF.. Wow not a winner at this location, the staff was clueless, didn't help that the manager was MIA when I asked to speak to someone w/seniority that had a clue. I was telling the server based on the online gf menu how he needed to modify my meal... In the middle of my meal, while eating the waiter came over to ask how my food was, and what would really happen if something was prepped wrong... glad he wanted to know, but made me nervous, food wasn't that great.
My wife is a celiac and got sick. We did order off the GF menu, but our waiter did not seem to have much knowledge of GF. That can be half the battle sometimes. Getting a helpful/knowledgeable waiter. It did state on the GF menu that there is not a separate cooking area for GF and they take no liability. As a non-celiac the food was good but my celiac wife would not go back. Too much cross contamination.
I love Lili's 57, and really wanted to love Lilli and Loo to have a similar menu with better atmosphere to bring friends and family... but they just didn't take my allergy seriously. My date and I both ordered a GF entree so we could share. When they dropped it off, I asked to make sure it was GF. The server said "no" then I said "but we ordered them to be GF. I'll get very sick if I eat gluten", he responded, "oh. Ok. then yes. It's gluten free then." I asked him to please double check with the kitchen, and with a huff he did so, came back and without a word swiped our plates away.
Some time later they came back out, he pointed at my plate and said "Gluten free. Ok?" and I said, "both, right?". "No just yours. You are gluten free. not his." then walked away. We waited a few minutes and finally gave up and decided not to share. Turns out my date's meal hadn't even been kept warm, and had been sitting on a counter cooling for 15 minutes with they remade mine. Terrible service.
Went here for brunch with some friends from out of town who just wanted a simple breakfast. The staff seemed really knowledgeable about GF, but all the food at our table, GF and non-GF, was unanimously voted "meh" or worse.
I always end up spending a fortune when I visit, but it's so nice to be able to definitely find everything you need, instead of praying to the whole food karma gods that you might find GF crackers today.
Owners have ordered things in when I asked about items they didn't have.