First of all, I did not get glutened eating at this restaurant however I was given gluten containing food. I ordered off of the gluten free menu and got a side salad to start. I immediately saw croutons on my salad and told the waitress I need a new salad without croutons. The second salad was great and the wait staff assured me the first salad was dumped and the new salad was made on a new plate. Because of the first salad I did not feel comfortable eating my entree and canceled my order.
Gluten free menu is actually "gluten sensitive". The bacon wrapped shrimp is actually dipped into the fryer with chips, etc. kitchen Staff was not knowledgeable. After going through an explanation of no flour, etc., my tacos came out in flour tortillas. Waitress stated they could scrape it off and place in corn tortillas. This meal took a long time to get and to be correct. The waitress did try really hard and I didn't get sick with the final product. I've been newly diagnosed so this was too much of a hassle for me to go back.
absolutely horrible general manager greg. he's happy to take your money for spending $15 per pizza. but is unwilling to get your order right and when the mistake is made on their end.. and which happens frequently.. he is unwilling to compensate you for your time money or even a free pizza bad management poor customer service Kyle. . if you want your pizza made right talk to Madeline. she is the only one at Austin's pizza with any kind of intelligence or competence. have ordered over 250 gluten free pizzas from Austin's pizza. 75 percent of the time my order is made in correctly and it is simple as possible. gluten free pizza no cheese four times hamburger. instead I get a gluten free pizza that is crust and sauce with barely any hamburger at all not even a half of a topping worth. when paying $15 plus for pizza it needs to be made correctly. I have spoken with the general manager of Austin's pizza they said they would fix the problem and its still ongoing. I've had them put cheese on my pizza too..you name it. one time I had a female worker send me my pizza I open the box it was covered with cheese. I asked her if she read the order wrong or if they told her wrong. that I ordered mini pizzas and cannot have cheese nor did I ask for it. this really immature hateful woman worker flipped me off and said f*** you. don't spend your money here or waste it. everytime I place my order I make sure to say no cheese dairy allergy. I make sure whoever takes the order for a pizza .. repeat that back to me so as to not cause any confusion or mistakes. however Austin's pizza is incompetent. they are even unwilling to give free pizzas when they mess up on the one you pay for. horrible customer service
New Braunfels Texas location is great no problems. can't say the same for Austin or sunset Valley. they have messed up on just about every order I have placed. which leads to the customer waiting another 20 to 30 minutes for the right order to be made. gluten free pizza. only problem with this place is the people taking your order either don't pay attention or are completely incompetent. including most of the managers. over 50 percent of the time order is wrong even when placed with a manager. all it takes is actually listening to detail to make an order correct. I have even repeated the orders slowly multiple times in detail to manager and order has still been wrong its called a pen or pencil it was invented a long time ago. to help people write thoughts down so they would not forget.
this is not a gluten free friendly place. they do have gluten free crust but their hamburger meat is made with gluten mixed in with it. how is it possible to sell gluten free pizza and the hamburger topping you put on it is not gluten free. really hamburger with gluten come on ...get your stuff together. tried to place an order and thanks to my intelligence I asked if the hamburger has gluten in it.....to my surprise yes it does
Salt Lick is poor quality food rubbed and injected with msg. they use MSG in and on their meats. don't you ever wonder why you hear people saying how good the Salt Lick is? it's because of the monosodium glutamate.msg. very bad for people. and makes your body crave the food like an addiction. MSG is the only reason Salt Lick has any business
Use caution - it's one of those chains that labels a lot of the protein and dressing options as GF when they still aren't safe for celiacs. Staff is transitory, so don't expect them to know what gluten is, you'll get questionable answers, e.g. ask how the chicken is prepared instead. I also worry about cross contamination from the toppings set up. The dressing chart is handy as it shows lots of allergy aware info.
Menu items are not marked GF. The owner knows the substitutions and is wonderful to work with. I was less confident about some of the younger staff, especially one who gave me a fortune cookie, soy sauce packets and hot mustard (contains wheat flour) immediately after I said no condiments for my carry out order. Only GF soup is egg drop. Only get steamed rice. Use common sense when selecting which main dish to alter. My favorites are cashew chicken and garlic beef. I tried mu shu pork once, but w/o plum sauce or a pancake substitute, it was too bland and salty. Extra veggies available on request.
New owner has changed the products slightly. More single serve ready to eat items, e.g. Gluten Bootin Bakery muffins and cookies. New mixes and bases for soups, pasta dishes and baked goods. However, they are no longer carrying savory snack type items. Worth exploring often. I've been introduced to new brands there.
Low rating is because the only GF food is a pumpkin spice muffin. A small muffin. It is hard to sit and watch a companion eat off the fairly extensive menu of wheaty burritos, bagels and baked goods. Beverages are the usual suspects - coffee, espresso based drinks, chai, tea, Italian soda, fruit juices. I love the Winnie the Pooh latte made with honey.
Menu indicates which items can be made GF, e.g. leave off the bread or sub veggies for crackers or get a special bun for burgers. Last time I was there, I was told they no longer have a dedicated fryer (very sad because they make excellent corn meal crusted calamari), so celiacs use caution. Only GF beer option is New Planet. In general, the food is very high quality. Also, their pastry chef is GF and creates wonderful desserts that sell out quickly.