Our whole family is GF and Chipotle always comes through for us with their delicious and healthy fare!
Would not recommend to anyone with Celiac due to cross contamination. Also very confused and un knowledgable staff. When I asked if they had any GF options the first staff said "wait what?... Gluten free???" Then he asked the second employee behind the counter and her response was just as confused. It's pretty disgusting looking but I can't say for sure bc I opted not to trust it. Location on walnut st. In philly. If I could vote zero star I would have
they are great about washing hands wiping down the counters even when they are busy! highly sensitive and never gotten sick with the bowls :)
I went in during a busy time of day (about 5.30 pm or so) and they were hopping, as might be expected of a Chipotle around the corner from an university campus! I asked the server to change his gloves because I had an allergy. He immediately asked if it was gluten and then took my order down the line the entire way himself, which caused a little bit of confusion and a short hold-up for those behind me. He told the other workers that it was a gluten allergy and he had to walk the order through himself. I wish I could remember his name. I feel very safe eating here anytime.
Very pleased I am a very sensitive celiac As soon as I said gluten free they changed gloves and were very careful. The only gluten containing items in the whole are the flour tortillas I had the burrito bowl. Amazing!!!! The chips are gluten free too
The staff including management have no idea what normally happens at a Chipotle for GF diners. The girl who was waiting on us walked away several times and then a man came to wait on us. He not only didn't know the protocol, he refused to listen to my instructions. Other workers thought it was funny so we just walked out. It's a real shame. Chipotle is normally a chain that is very gluten friendly.
We normally like and have great service from Chipotle while traveling. This location in Gainesville did an extremely poor job with Gf, specially in avoiding CC. Had to explain multiple times how my son's food needed to be prepared, about 25 minutes and too many items that had to be pitched we finally had a meal we could serve him. I was most upset by the prep cooks making negative comments about our dietary needs. If it were not a desperate situation for on the road meal option for my kid, we would have walked out.
had to explain to three employees what gluten is they had no idea. had to have employee follow meal through another employee did yell at her because she stayed with me the whole time.. he did this in front of me. I was here on a Friday evening before close... just explain that you have celiac and ask them to change gloves.
They couldn't serve me because if contamination and requested I call ahead next time. I had asked for untouched items since their utensils touch the tortillas. If I would have waited a half hour, they could have accommodated. Inconvenient but I understand. I have eaten before at the Ann Arbor location with good success.
Always great here! Great food and service. Ask and they will change gloves for you to avoid cross-contamination. Do know that the tortilla chips are fried in the same oil as the flour tortillas. They told me this but the guy had to ask around before he knew for sure. Thankfully he erred on the side of caution and didn't say if they were gf or not until he asked his manager!
Gluten free options
FAVORITE celiac-friendly to-go food! If you mention you need to eat gluten free, the whole line of workers will change their gloves to ensure no cross-contamination. They take this seriously (though of course there is inherent risk in gluten potentially dropping in any of the bins of food on the bar). Haven't gotten sick yet here!
I can always find something to eat here..they also offer corn tortillas!
Ask them to change gloves for you and ask the first person to only make your item to prevent cross contamination. They will do it..make sure you watch them I had one woman once who washed hands changed gloves started my bowl and then had to go get another tortilla for another customer and touched the shell then tried to touch my food. †Update- in the last month or so I have eaten here twice. Both times I have had cross contamination and I am done here. The glutening has been pretty severe reactions. the other chipotles in the area have been more careful just not this one. DO NOT GO HERE. Loosing two stars. So pissed!!!!!
We go here a lot, mostly because it's our quickest option when eating out. The risk for cross-contamination can be pretty high, but we ask them to change their gloves. I think we are even going to ask them to use foil to heat up the corn tortillas from now on. If you are super sensitive though it probably isn't the safest place to eat.
Safe great food!
The only thing not gluten free here are the tortillas! I LOVE chipotle!
Best Chipotle in town!
I get the burrito bowl without cheese or lettuce since those are the only two things that use a gloved hand (cross contamination) to grab instead of a scoop.
Everything is safe here besides the flour tortillas. Knowledgable staff. I have never gotten sick here.
Most gluten free friendly restaurant staff I have ever seen. Not only happily changed gloves but wiped everything down, changed utensils and got fresh cheese and lettuce from the back. Long time since I have eaten out with such confidence that I wasn't going to get sick!!! Amazing staff with great attitude!!
Very knowledgable on food allergies.