Had to leave. Food everywhere, tables not clean, bathrooms out of soap. Girl working food line walked off in the middle of orders. Girl working register grabbed flour tortillas by hand, wrapped them and put on incorrect order (no hand washing, def touching money...), she then opened the allergy free food, contaminating it. We left. Grossest Chipotle we've seen.
— Not at all
Yikes. I've seen some Chipotle's that are fairly safe but today was not it. The server knew what cross contamination was, and she changed gloves, washed her hands, wiped down the counter, but while she was wiping everything down crumbs were falling back into the bins, and I was watching them serve before hand and the ladles would brush right against the tortillas before going back into the containers. It was probably right after the rush too. Didn't even bother ordering because I knew I'd be sick.
— Not very
The lady in charge was very knowledge and had the line worker get all the cold toppings from the fridge with new spoons and she got the meat off the cutting board to avoid cross contamination. Everyone was so kind and understanding.
— Somewhat
— No gluten-free information on the menu
— Most/All
— Average
Chipotle does not have a gluten free menu but instead has a list of gluten-containing ingredients to avoid. Cross-contamination is a concern, however, so let the person taking your order know that you are gluten free and if you need them to take the proper precautions.
From their website: "If you avoid gluten, don't eat our flour tortillas. If you are highly sensitive to gluten and would like us to change our gloves, just let us know at the start of your order. You should be aware items containing corn, including corn tortillas (chips, soft corn, and crispy corn tortillas) and corn salsa, may have a small amount of gluten from potentially co-mingling with gluten-containing grains in the field."
Came here based on previous reviews. As stated, they’re great. A celiac can confidently eat here.
— Somewhat
— Some
— Excellent
They were very accommodating and knew exactly what to do to take precautions. It was the first Chipotle in a while where I felt comfortable eating there.
Stopped for lunch on our road trip and had a great experience! No wait, hot food and great service! I mentioned my daughter's celiac (actually told them gluten allergy so they'd understand) and was pleasantly surprised at how great the staff was with accommodating her needs. Without prompting, they changed gloves, washed hands, swapped out all the serving spoons, got fresh cheese and had one employee walk her order down the line. It was so nice to have safe gluten free options (she had hard shell chicken and cheese tacos and chips- no fryer cc as the flour tortillas do not go in the same fryer) and knowledgeable staff so she could eat without worry. 10/10 recommend!
— Very
— No gluten-free information on the menu
— Some
— Excellent
Best GF fast food experience so far. They didn’t make me feel weird or like I took too much time. I told them I have a gluten allergy and the line stopped. They changed spoons for what I ordered, wiped down the counter, got out fresh cheese and lettuce, changed gloves, and one person took charge of my order seeing it through to the end of the line. I know there’s still a risk, but I’m thankful for all they did to help me eat with my family.
— Somewhat
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
I was a little concerned when I read it had been two years since the last review, but I went and as soon as I told the server I had celiac, she immediately offered to wipe down the surfaces and change gloves. She did it so cheerfully also!
— Somewhat
— No gluten-free information on the menu
— Some
— Excellent
Lots of gluten free options, good choice for catering, and ability to sort through gluten free options by using their dietary filter online. There are good options available if you're dairy free/vegan as well!
— Very
— Some
— Average
While there’s obviously a chance of cross contamination, the workers here are very nice and accommodating. Everything except for the tortillas is gluten free. I always ask them to change their gloves and this past time a worker felt her glove touch the tortillas after changing them so she immediately changed them again! They never have a problem getting lettuce or cheese from the back which I appreciate! I have not had a reaction here yet and I am very sensitive!
— Somewhat
— Most/All
— Excellent
I told the server I was gluten sensitive, and she immediately changed gloves and handled all my food herself.
— Somewhat
— Some
— Excellent