Al's Burger Shack

9 recent ratings
$ • Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Bread/Buns, Burgers, Fries
Safety Rating
8 ratings

As rated by the community

516 W Franklin St
Chapel Hill, NC 27516
Collections
In 2 Public Collections

Most Recent Reviews


Overall Rating

Review


Burger was delicious, as were the fries. That said, be vigilant and watch the prep, as I was almost glutened from cross-contamination!! We stopped in today and I ordered a burger with a gluten free bun, informed the girl working the register that I am celiac, and clarified that gloves would need to be changed, etc. When it came time to prepare my burger, I saw a girl - who had just been handling regular buns - put out a piece of wax paper and begin prepping my GF bun on it. Before I could say anything, someone (who I suspect was the owner), came over with my burger and started to place it on the bun. He then said something to the girl and I watched as she tossed the bun and the wrapper out, changed gloves, and started the process again. Very grateful for the owner who caught her mistake, but I will be making it a habit of watching the prep in the future.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 8 months ago read full review

Symptomatic Celiac

Overall Rating

Review


One of the best burgers I’ve had in a while! The person at the front counter was so kind and allergen knowledgeable. I watched them change gloves before they went to get my gf bun! Fries are also in a dedicated fryer like many others have said on here but I think it’s always good to say it again! Celiacs can’t eat fries at most restaurants so it’s always exciting when we can!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Gluten Intolerant

Overall Rating

Review


Good gf buns and burgers. They do not put any gluten items in their fryer, so the fries and tater tots are safe to eat!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Offers outdoor seating
Updated 1 year ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Reported to have a dedicated fryer
  • Bread/Buns
  • Burgers
  • Fries

Categories

  • Dairy-Free Friendly
  • Dinner
  • Kid Friendly
  • Lunch
  • Outdoor Seating
  • Restaurant
  • Takeout

Photos


Gluten free burger bun.  Yum!
Bacon cheeseburger on GF bun and rosemary fries!
Gluten-Free at Al's Burger Shack
Add a photo View all photos

More Reviews


Celiac

Overall Rating

Review


So, I went here twice before calling it. The first time, I was too exhausted to cook because I just had the covid vaccine. I wasn't sure if I had been glutened or not, but didn't feel great afterwards (see the fact I had the covid vaccine). Today, I went again. I asked for a plain cheeseburger because I had seen the women the first time using the same gloves she had touched with gluten buns to fill the fixings. They served me a burger with the gf, with all the fixings on it. I asked the server to exchange it and she ensured me it was safe. I already feel nauseous. So, I probably won't come back for anything but the fries, if I come back. I don't feel like I can trust this place, which makes me sad because it's close to my house and tastes pretty decent.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dairy-free
  • Good for dinner
  • Good for kids
  • Good for lunch
  • Good for takeout
Updated 1 year ago read full review

Overall Rating

Review


The burger was great and the bun was better than I have had in a long time!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 1 year ago read full review

Overall Rating

Review


Their gluten free buns are amazing. If we lived closer I would eat here everyday! They only fry fries in their fryer and are very conscientious about food allergies. Can’t recommend them enough!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Celiac

Overall Rating

Review


I go here at least once a week. I can customize my own burger on a GF bun and they’re fries are GF too.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Celiac

Overall Rating

Review


I had the bacon cheeseburger on the gluten free bun with fries on the side. Everything was delicious and I had no problems

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Celiac

Overall Rating

Review


We get burgers from here about once a week, super tasty and reasonably priced. Staff is knowledgeable and if you order a burger with a GF bun they will let you know if any toppings aren’t GF and will suggest alternatives (the American cheese is not GF but the Cheddar is).

Safety


Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers outdoor seating
Updated 1 year ago read full review

Celiac

Overall Rating

Review


Staff was very helpful. They have a gluten free, dairy free, and egg free hamburger bun.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 2 years ago read full review

Overall Rating

Review


Probably an all-time favorite burger on GF bun and fries experience! The crinkle cut fries are sprinkled with salt and rosemary. The sweet potato fries were delicious as well. I hope to be back in the area to come here again! Service was also very friendly!!

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 2 years ago read full review

Celiac

Overall Rating

Review


Do not eat here if you are actually allergic to gluten. The staff told me it was not safe and that they do not take any precautions to avoid cross contamination.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Updated 2 years ago read full review

Overall Rating

Review


The staff is very nice and helpful. They help you with options.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dairy-free
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good vegan options
  • Offers outdoor seating
Updated 2 years ago read full review

Overall Rating

Review


Best GF burger I’ve ever had!!! Staff is knowledgeable about Celiac and takes necessary precautions. I’ve eaten here multiple times and never had any problems!

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for takeout
  • Offers online ordering
  • Offers outdoor seating
Updated 3 years ago read full review

Hashimoto's

Overall Rating

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for lunch
Updated 3 years ago read full review

Symptomatic Celiac

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good vegan options
  • Offers delivery
  • Offers online ordering
Updated 3 years ago read full review

Overall Rating

Review


Great burgers and gf fries!! No breaded items on the menu so the fries are clean!

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Gloves were changed, Gfree buns offered, but a ton of cross contamination. Also alot of health code violations. Tried explaining needing to be sure to be completely gluten free due to being a celiac and they appeared clueless and uncaring. Left feeling unsettled in my stomach and anxiety

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Best GF bun I’ve ever had. Like shockingly good. The burger was thick and juicy and absolutely perfect. I watched the kitchen staff prep my burger separately and change gloves before handling it.

Fries in a dedicated fryer (fries are the only thing in the fryer) are crispy and delicious.

Space is very small and a bit cramped but there is lots of outdoor seating.

The best part? I feel great after eating!

11/10 will return again soon!

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Great burger with a gluten-free bun. Fries were great as well.

Updated 4 years ago read full review

Overall Rating

Review


Delicious burgers, buns, and fries. Staff was friendly and helpful. They did take precautions to avoid cross-contamination.

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Fantastic fries. Gf bun best ever! Staff confident, separate grill. No one got sick. Delicious.

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Dedicated fryer, gluten-free buns, staff were aware of celiac needs.

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Great buns! Very moist, seem to be locally made. I'm a very sensitive celiac and didn't get sick! Dedicated fryer

Celiac friendly?

Yes

Updated 6 years ago read full review

Celiac

Overall Rating

Review


The bun was delicious. Pretty decent burger. Will be back

Updated 6 years ago read full review

Overall Rating

Review


Best burgers and fries! Very knowledgeable staff. Love that they serve at the UNC football games, I just ask for mine with no bun there, but at their normal location they have the best gluten free buns I have tasted!

Celiac friendly?

Yes

Updated 7 years ago read full review

Celiac

Overall Rating

Review


Love this place. They are fast and knowledgeable and kind about celiac. They change gloves and make sure you are happy. They have a dedicated fryer too.

Updated 7 years ago read full review

Overall Rating

Updated 8 years ago read full review

Celiac

Overall Rating

Review


Awesome burgers, fries and sweet potato fries! not much seating, so be aware of that if you come during a busy time of day.

Updated 9 years ago read full review

Celiac

Overall Rating

Review


Great food! No issue. Hands down one of the best burgers I've had in a while.

Updated 9 years ago read full review

Overall Rating

Celiac friendly?

Yes

Updated 9 years ago read full review

Overall Rating

Review


Absolutely delicious! Many gluten-free options and I've never had a problem after eating here. Burgers are very yummy and the fries taste of rosemary. Very casual place but great place to go when the weather is nice to sit outside. My brother and I go here every time he's in town. So good!

Celiac friendly?

Yes

Updated 9 years ago read full review

Overall Rating

Review


Great Burger!! My son has numerous food allergies including Gluten and he loves this place. If you have dairy allergies just make sure you ask them not to butter the bun.

Updated 9 years ago read full review

Overall Rating

Review


So good. Great burger on a nice GF bun. Add a side of sweet potato fries. When it's busy you might have to wait, but just hop over to Beer Study for a drink!

Updated 9 years ago read full review

Overall Rating

Review


Al carries Imagine That Gluten Free rolls, which are awesome, but has perfected the art of a hamburger, simple or complex, with a side of brown sugar and cinnamon dusted sweet potato fries and a mix of dr pepper and cheerwine, I've died and woke up in southern heaven.

Updated 10 years ago read full review

More Info