Review of Arooga's

I had very high hopes for this establishment after reading the many glowing reviews on how good the food was and how knowledgeable the staff was on gluten free. I unfortunately have to say that this was not the case in my experience. Many of the items were marked gluten free on the menu, including the traditional wings. When I went to order the traditional wings I was told that they were fried in the same fryer as the fries which contain gluten. I then ordered the “guiltless wings” which are just baked pieces of chicken breast with sauce. I was then asked if I wanted a side of tots, I then asked if they were fried in the same fryer as the fries and wings and was rudely told that they were gluten free and why would I be offered them if they weren’t gluten free, so I ordered them as well. When I received my food I was very underwhelmed and when I tried one of the tots they tasted old and like fish, which makes me believe they were sitting out for a long time and were possibly fried in the same fryer as the fish and chips that are offered on the menu, I ended up not eating any of the tots and only ate a couple pieces of my baked chicken chunks which were underwhelming in taste as well. When I got my receipt I was shocked to see that there was no allergy notice or allergy flag placed on my meal.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average