Review of Bareburger

I ordered take out from Bareburger the other night and I have eaten at the Great Neck one many times before. I have celiacs disease and I can only eat gluten free foods. I specified this three times during the order and the person on the phone said they would put my order separate from my friends (who is not gluten free). I brought the food home and saw that they put wrapped pieces of bread in with my order. I called the restaurant and they apologized and said they could not guarantee that my salad wasn't contaminated. So I could not eat it and didn't have time to go back to the restaurant. The guy on the phone said he did not know how to refund me the money on my credit card and so I had to give him my name and get a restaurant credit. Why would I want to go back after that?

Update: a manager contacted me to apologize and stated they took my complaint very seriously. They said they were going to resolve the issue and they take food allergies and issues very seriously. They even sent me a gift card with an apology note. I will definitely give them another try especially because they are usually excellent in the Great Neck location.