Review of Bartaco

There are no meaningful controls for guests with food allergies.

First off, I have never had to do so much work while eating out. You have to use their stupid app to order and pay. On-line ordering services are easier/less effort. It was a lot of work to order, too much for a "full-service" restaurant. Forget about service, I asked one server what was in a drink. They didn't know and I never saw them again. I had to flag down a different server to get an answer.

When it comes to food allergies, you can check a box in the app. You have no direct line of communication to the kitchen about your order. There is no visual management to indicate food allergy (flags, different plates) precautions were taken. It's all done through their app.

I'm highly sensitive to wheat (very bad allergy) and find it reassuring when my server delivers my meal and states my food allergy preparation. Confirming that the server communicated my allergy to the kitchen and the kitchen confirmed the preparation to the server.

When it comes time to pay...you got, use their app. You have input all of your information to order anything to begin. Then you have to "close-out" your check. When looking at the tip section I think WTF am I tipping to. I had to take my own order and close-out my own check. I've never had a business make me do their work and then ask full price and a tip.

The app is tricky too. It saves your payment details automatically. I had to scan the QR code to make it seem like I was starting a new check to delete my payment information. So not only do you do the restaurants job, they also mine your personal information and payment details.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings

• Dedicated gluten-free fryer

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good