Basil Box

Great food, very fast.

Safety Feature Ratings

• Completely dedicated gluten-free kitchen

Other Characteristics

• Good for dairy-free

Everything is GF! Delicious

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Truly underwhelming on all fronts. Their menu looks amazing. But they were out of some ingredients due to supply chain issues and were unable to answer any questions about what was in the replacement ingredients, which made us wary of ordering those items. Staff seemed really checked out -- I am aware that no one at a restaurant like this is paid enough to care, but it doesn't make for a great experience. One thing my companion ordered was still cooking, so they made my box, but his took almost 15 minutes more to come out. So we didn't even really eat together. Food tasted okay, but I wouldn't go back.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Awesome food and all Gluten free

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Entire menu is gluten free and nearly everything is dairy free. Wonderful food for a good price

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

So nice to have a clearly marked menu.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac here and have no issues eating from this location. Fresh and clean flavours. Healthy to boot!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Delicious but I had mild reaction to peanut sauce and lemon grass chicken option.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

They got my order wrong in like 3 ways

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Yummy food! We order from Basil Box (via food delivery services) when we need a quick, healthy meal. I cannot say, however, that it’s entirely safe for celiacs. Their sauces don’t list the ingredients, so for me, it’s a bit difficult to fully trust. For those who get serious reactions, you may want to be a little extra careful here.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for dairy-free
• Good for keto
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Offers delivery
• Offers online ordering

This was posted to a local group by the founder. Hope it helps!

Hi everyone,

First post here and I’m trying to help promote my business, especially during these difficult times for restaurants. Feel free to remove it if it is not allowed.

My name is Pete and I’m the founder of the fast-casual restaurant chain called Basil Box.

We currently have 16 locations across Canada in Ontario, Alberta, and BC. Our BC locations include 810 Burrard (Burrard & Robson) and our new store opening at the new Amazing Brentwood in August!

Everything we currently serve on our menu is inherently free of gluten. Last year we did rebrand brand ourselves “gluten-friendly” instead of “gluten-free” because we became aware of the law to officially label as “gluten-free”. As a relatively small but growing chain, we don’t have the funds available to put towards scientific testing on all our foods to ensure we are under 20 ppm gluten content per Health Canada regulations to officially label “gluten-free”.

The majority of our items we make in house and the few items that we bring in from outside suppliers we carefully look at the ingredients deck.



Our website with location list can be found at www.thebasilbox.com

We hope to serve you soon!

Is ALL the food in this establishment gluten-free?

— Yes, the establishment is dedicated gluten-free

I Spoke to the manager and she assured me that the restaurant is not dedicated gluten-free. Do use gluten-free ingredients however will not guarantee that it is Coeliac safe.

Celiac friendly?

No

Delicious. So great to be able to order delivery too, or for quick takeout!

Advertised as gluten friendly. I was told that they could not guarantee anything on their menu was gluten free. Would be fine for non-celiacs but it is not gluten free.

Celiac friendly?

No

Everything is gluten free and delicious

Celiac friendly?

Yes

Excellent food, everything is gluten free. Build a bowl style cuisine. Absolutely Celiac safe!

Celiac friendly?

Yes

Everything on the menu is gluten free and delicious! The staff seemed very knowledgeable and assured me that there was no risk of cross contamination. The food is so good!

I was told everything is gluten free although they aren't a gluten free establishment. I haven't had a reaction to any of the food there.

Majority if not everything is marked gluten friendly.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

All the bowl makings are gluten free, so I still have a relatively high level of confidence when ordering from here, but I do miss the comfort of when the entire menu was gluten free.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

I got one of their boxes and it tasted really good! They mark gluten free items on the menu, their boxes seem to be the easiest thing on the menu to make gluten free. Not sure about their other menu options being gluten free. They also have prepacked gluten free sweets from a dedicated gluten free company.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good vegan options
• Good vegetarian options
• Good with other allergies
• Offers delivery
• Offers online ordering

Server did not know what gluten is and only pointed at the signs that are marked gluten friendly. No effort was done to prevent cross contamination as no gloves were changed, some utensils shared, prep space was shared with gluten-containing foods, and I saw gluten-containing foods would splash into other containers. It just did not feel safe and I did not want to take the risk. I gave away my box to a friend and they said it tasted okay but portions were small for the price. Celiacs should be very cautious here.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other Characteristics

• Good for dinner
• Good for keto
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good vegan options
• Good vegetarian options

Very accommodating and polite staff, explained what is gluten free and how food is prepared, and even let us try samples before ordering (for flavour and spice preferences). We had a build our own box.

Safety Feature Ratings

• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions

Is there a gluten-free menu?

— Separate gluten-free menu

Other Characteristics

• Good for dairy-free
• Good for dinner
• Good for lunch
• Good for takeout