Ordered 1 gf pepperoni pizza and 1 regular cheese pizza.
Got 1 extremely undercooked gf pepperoni pizza and 1 regular pepperoni pizza. If I didn’t know better, I would have taken from the gluten one on top because of the pepperoni. Luckily, I knew that gf crusts don’t bubble like that. Mine was so underdone that I had to put it in my own oven at 400° for 10 minutes before the middle felt edible. Neither pizza was cut well.
I called them to report the issue and get a cheese pizza since my friend can’t eat pepperoni. But the person argued with me for 10 minutes in barely understandable accented English. He claimed we did get a cheese pizza. He offered a refund but hasn’t given it. My friend picked off the pepperoni and ate the pizza uneasily.
We still have not gotten a refund or replacement as of the next day. I’m going to need to babysit this, because honestly I don’t feel comfortable with them having my money if customers are treated like this.
No