Review of Big Bowl

I’ve successfully ordered online several times and not gotten sick. But we went in person to eat yesterday and when I told the waiter that the gluten allergy menu online said this one dish was okay (I’d gotten it from ordering online before), he said “okay, I’ll change the rice from brown to white” which concerned me because there wasn’t a need to do that. But then the guy subbed out everything he felt like. I’ve gotten the dish before, but he subbed out/removed so much that when I got it, it was just a cup of rice, some spinach leaves, and a piece of avocado. I read his notes on the receipt and rather than saying “gluten free” he wrote “no sauce, sub white rice, no seaweed, no edamame, no lime, no tuna”. The waitstaff obviously just aren’t trained on gluten and that’s fine, I mean I didn’t get sick. But I also paid $20 for rice with spinach leaves.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average