Bill Gray's

2 ratings
$ • Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Bread/Buns, Burgers, Fries
1 Manhattan Square Dr
Rochester, NY 14607

Most Recent Reviews


Celiac

Overall Rating

Review


Such a pleasant surprise this place had GF food! There was a seperate menu that was pretty inclusive, they also had a seperate fryer for GF!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Overall Rating

Review


This place is crazy busy, so don’t expect a lot of customer service from the folks behind the counter. That said, they do have pretty good gluten free buns. They also ask if it’s an allergy or a preference. They have a separate gluten free menu you need to ask for once you’re at the counter which can be awkward. Fries are on the list.

Updated 4 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Bread/Buns
  • Burgers
  • Fries
  • Gluten-Free Menu

Categories

  • Restaurant

Photos


Gluten-Free at Bill Gray's
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Reviews of this Chain

Overall Rating

Review


Gluten Free buns, dedicated gf fryer, gf menu, & great staff at this location!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


$1.50 extra for the gf bun but the burgers are great! They have a gf menu posted on the wall. The workers are so great as well.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


We eat at bill grays fairly often, all of their fries are done in a fry only fryer so we’ve never had a problem. Ordering in person allows you to have an allergy alert which is nice. Ordering online doesn’t offer that feature, I ordered a plate with no roll and when I got home I opened it and there was a roll, which i threw away. I’m a sensitive celiac, over all about 80% of what I’ve ordered comes exactly as requested and I’ve never gotten sick after eating there but have had to send things back if they come on a regular bun . If I had a severe anaphylactic allergy I probably would not risk it.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Gluten Intolerant

Overall Rating

Review


Ordered a gluten free burger with gf roll. They came to my table and said they were out of rolls after we paid the extra 1.50…so I had the burger without the roll. Then, we went up to get our money back and they came out with a gf roll instead. So, they were not out of them. By then, my burger was already gone. Also, all our fries came out together. So..I had no confidence that mine were GF, even tho I specifically asked for them.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Asymptomatic Celiac

Overall Rating

Review


I've had positive experiences at the Penfield location (keep in mind the strong location is very different setup) gf rolls and dedicated fryer.

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