Service and understanding of GF has gone WAAAAY downhill at the Hays, KS location. Meal came our 3 separate times wirh toast. GF/allergy/no bread/change gloves stated and restated multiple times. I know the staff was exasperated as it was clearly displayed with each interaction. Always try to go during non busy times so as to put the staff out as little as possible, but that doesn't seem to matter anymore. Sad because this used to be one of our few go-to places when in Hays. :(
— Not at all
— Gluten-free items are marked on the main menu
— Some
— Average
We stopped at Billy Sims while driving through Kansas. The staff were knowledgeable about what was gluten free and asked if it was an allergy then immediately offered to change gloves. The food was delicious! We got a turkey and pulled pork along with Cole slaw and baked beans. It was excellent l!
— Very
— Most/All
— Excellent
Knowledgeable and great options. All sauces are GF
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent
When I told them I have celiacs they immediately changed gloves and told me what I could and couldn’t have. All meats and sauces are gf. All sides except the green beans and Mac n cheese. Obviously no bread. I had the turkey, baked beans and corn on the cob. All was delicious! Best meal in Hays by far!
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
Good food and a lot of choices. It’s fast food. Portions were generous and prices fit what you got ($17 for a good helping of meat and two sides). The manager seemed very knowledgeable including watching for cross contamination. I was told that the bologna contains gluten and the polish sausage was questionable. Kudos to them for being that aware. Sides were obvious. The only gluten was Mac and cheese. The young man who made my order made a mistake and put toast on my meat but when I called it out he remade my plate and was very apologetic. I would eat here again but would be a little concerned about mistakes if doing door dash.
— Somewhat
— No gluten-free information on the menu
— Most/All
— Excellent
They were very careful to not touch bread when preparing my plate. It was very good. I’m celiac and I didn’t get sick.
— Somewhat
— Most/All
— Excellent
Very knowledgeable staff regarding celiac.
— Very
— Most/All
— Excellent
It's true! They brought out a fresh cutting board and knife and when one guy was about to pull out some bread, the more knowledgeable man asked him to change his gloves. I bought a bottle of Bold and Smoky sauce bc it is gluten free.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent