Blaze Pizza

Somehow by the grace of god I’ve never gotten sick here. But they scare the crap out of me every time I come. One time I ate half my pizza and then noticed they had put my husbands order paper under mine (he didnt order gluten free). They always act so frustrated when I order. One time I saw them reach into the communal salt to put it on my pizza after asking if I wanted salt (I said yes bc I thought it was gonna be a shaker!).

It’s honestly some of the best gf pizza I’ve ever had and like I said I’ve never been sick but I honestly avoid coming here because they play too much! Scare me to death!

Update: I haven’t been here in probably over a year bc of ^ and I am less stressed for it! I’m lowering my heart rating by 1 now. Check out American Pie for a pizza fix it’s just not worth the stress!

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

We went to Blaze in Conway and it was an amazing experience, so I thought this one would be the same. Nope. The “general manager” took my order, (with the same gloves she had been handling pizza with…. I could see the fingerprints on the paper…) and told me they don’t use separate ingredients for a gluten free pizza. I told her that Conway got cheese out of the refrigerator for us and she VERY reluctantly said “I guess I could do that if you’d like me to, but just so you know if we’re busy we won’t do that. We’ll use the same ingredients that are out.” After she walked off I asked another girl to change her gloves and get a clean paper out to rewrite our order and she had NO CLUE why I was asking her to do that…. I explained it to her and she said she had never been asked to do that or taught to. When the manager walked back out the girl told her what I had asked so she took the paper, with the same gloves, and rewrote our order… 🤦🏼‍♀

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I have always had a great experience at Blaze Pizza… until today 4/28 at 6 pm, that is. Today it seemed like the restaurant was understaffed, and things were quite chaotic. I understand that when you’re short staffed things can get crazy, but I don’t think it’s acceptable to treat customers poorly because of it. I ordered a gluten free pizza, and the person behind me ordered a gluten free pizza. Those were the last gluten free pizza dough that the staff had prepared. The next people that ordered also ordered gluten free pizza, meaning the staff needed to prepare more gluten free dough. The comments made in very rude tones by the three staff members were as followed:

- Everything’s gluten free now, ugh

- Kill me

- F****** gluten free man

Additionally it was alarming how few times the staff changed their gloves considering they were working on allergen friendly pizzas. I, and everyone, else heard and it’s extremely nerve wracking to hear that kind of response to your medical condition. Very disappointed.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

I made sure the staff knew we had celiac and had to be completely gluten free. I ordered a pizza with meatballs and asked if they were GF. I was told yes. Then I watched him use the same tomato sauce they use for all pizzas and spread it out with the same spoon. I asked for the manager and she threw out the pizzas and made them herself. She then informed me the meatballs have gluten in them. We should have just left. Even though the manager made them we both got sick…. It was great when we went there 6 months ago. Needless to say we will not go back.

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

It was delicious. I am highly reactive and had no problems. My gluten detection Service Dog cleared my pizza 🍕( indicated completely gluten free) 😀🍕🐾

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dairy-free
• Good for kids
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Offers delivery
• Offers online ordering

One of our favorites! They even have dairy free cheese options!

Celiac friendly?

Yes

Celiac friendly?

Yes

Good pizza. They have a gluten free crust available by request and are trained to ask if you require a glove change. They changed gloves and one person was responsible for building my pizza from start to finish. They did put my pizza in the same oven as the others, but off to the side. I had no reactions.

I have been to Blaze restaurants that use precautions in preparing GF pizzas. This isn’t one of them. We ordered 2 GF pizzas for my daughter and I, and the fellow (not his fault, obviously had no training) took two of the cooking discs out of a pile of flour from the regular station. He put our GF dough on top of the flour covered discs. We apologized for the inconvenience and left. Blaze is in general a terribly run franchise system. Very disappointing.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

They have great gluten free crust. It’s especially good if you ask for it well done as it helps get it more crispy. They are pretty good at changing gloves and asking if it is an allergy.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

This location had been good in the past and made sure to take precautions including getting fresh toppings but not so great the past year. I’ve tried multiple times to go back and every time over the past year, I have walked out without ordering as they make me extremely uncomfortable. Every time I go they have a change in staff. When I ask about celiac friendly, they advise they change their gloves, have a gf dough, and have a separate “allergy” sauce, but they WILL NOT use separate toppings. So therefore you will be glutened. When I’ve inquired but getting fresh toppings they have advised they can’t do that. If you try this place be TAKE CAUTION.

They offer a Gluten free option but sadly there's a high risk of cross contamination. There are very few employees that care enough to acknowledge your celiac concerns and use ingredients separate from the front counter. I've been to this location twice and the 2nd time was the awful experience that made me stop going.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings

• Food comes out flagged or marked gluten-free

How much of the menu is available gluten-free?

— Not Much/None

Excellent pizza! I had the regular GF crust and it was quite tasty. I also have to give them credit for switching out the crust twice when they pulled them out and they had small rips in the bottom. They said it was already fragile, so they wanted a good one. Excellent customer service!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent