Review of Bobcat Bonnie's

I went to brunch with some friends on Sunday. We specifically picked this spot because they had a disclaimer on their website that they will do anything to accommodate dietary restrictions. We ordered and I made sure to tell our waiter ahead of time and I ordered the “Gluten Free - smothered potatoes” and that I had Celiac - a gluten intolerance. The meal was marked as Gluten Free on the menu. Our food was delivered, everyone received a plate except myself. I was impressed that they were going to bring mine out separately from the rest of the food to avoid cross contamination, as a lot of places do. My food never came out. When the waiter checked in, I asked about my food and his response was, “Oh, they cancelled your order - no one came to talk to you?” Uhm… what? I immediately asked for the manager. My friends had already started to eat (I insisted). The manager quickly came over and I explained the situation - how my order was cancelled, it was not communicated, and now I had to wait for my food while the rest of my group was able to eat. He didn’t know how to respond and was confused that they refused to make my meal. He went back to the kitchen and came back with - they are preparing your meal on a clean skillet and he didn’t know why they didn’t just do that in the first place. He comped my meal. Although he did a good job resolving the situation, the damage was done. I will not be going back and neither will my friends. I did not get sick after the meal, so they did end up being careful, but it was terrible customer service.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings

• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average