Review of Britney's Cafe

291 Main St #1, Northborough, MA 01532

Overall Rating

Review


Overall my rating would have been a 2 but with mold it's a 1. Should be zero. Basic food safety would have prevented that and as soon as I saw it I felt I could not longer trust the rest.

They also state they offer GF pancakes and waffles but after eating some my sister was not feeling great. This tells me they cook everything on the same surfaces/pans which is cross-contaminating gluten. This should be noted in the menu or by the server.

Amber seemed to be new to the server role. I get it, everyone starts somewhere. But attention to detail is everything in service. Empty glasses, missing sides, missing condiments, and being generally overwhelmed isn't a good look. She also seemed to have several more tables than the other two servers - neither of whom expressed a desire to assist until the manager/cook said something.

As for the mold (I have a real penicillin allergy), no one mentioned taking anything off for it and I'm skeptical that it was brought to the kitchen's attention. Fine. We just won't be back. Not worth getting sick over.

TL;DR - Pros: quaint and quiet. Bathroom was clean. Our waitress, Amber, was friendly even if a bit overwhelmed.

Cons: service was severely lacking, mold on my English muffin with no compensation, no teamwork, no leadership

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Other


Other Characteristics
  • Good for breakfast/brunch
  • Good for kids
  • Good for lunch
  • Good for takeout
Updated 10 months ago