Mediocre at best. 3 stars for being gf, but the burger was not impressive, I asked for grilled onions and garlic aioli with no mushrooms, got a burger with mushrooms and honey mustard. With all the options in Charlotte, I won't be going back.
Very knowledgeable about celiacs! Separate fryer for french fries. Separate mixer for gluten free milkshakes. Great experience!!! Will definitely go back!!!
Wonderful meal, very knowledgeable staff and overall, great experience for a family with good allergens and a celiac.
Great attention to food allergy concerns. Dedicated fryer, GF items marked and brought out separately from other food. This is my favorite and safest place to eat a quick and delicious meal!
Wow! That was the BEST cheeseburger I have eaten since 1997! I am amazed at what a difference the bun made! The burger was cooked the way I wanted, not pre-cooked. Burger 21 just made my Top 3 favorite restaurants! Thank you Monica, y'all do a great job!
My wife and daughter have many allergies and dietary restrictions. This is the only place outside of Disney World that my wife feels comfortable eating out at. They are super careful, knowledgeable and use separate preparation areas.
What a great find! I stumbled upon Burger 21 when I saw a Facebook post that they were donating 10% of their sales that day to the Charlotte Celiac Connection. I had an awesome Philly Burger, fries, and a peanut butter chocolate shake - all gluten free and so tasty. The bun was excellent; not small or crumbly, in fact it seemed like a normal bun! They get them from a local bakery. Needless to say, we went back a week later!
This was hands down the best GF place we have ever eaten. The staff was very knowledgeable. There is a separate prep area and designated fryer. The food was excellent also. Absolutely no ill-effects after eating here. Waiting for more of these franchises to open!
Tasty burgers, great GF buns, dedicated frier for yummy fries. Fun variety of GF sauces for dipping in. Separate GF menu.
Had a beautiful seasonal salad just by switching out the dressing. Staff was knowledge and cautious. Salad is made in a separate area.
Great food, gluten free buns and shakes. We've eaten here many times and my wife has never gotten sick.
The sweet potato fries are perfect, so was the shake. Good burger and good bun too. All the sauces are clearly marked and it was so nice to have GF BBQ sauce for the fries! So happy to have an actual GF menu!!! Also, the place was very clean. Nice place to go for a simple meal.
Ate here many times, excellent stag, good food,, very aware of the gluten free options
Delicious food, safe place for celiacs! Read more: http://glutenfreecarolinagirl.com/2014/07/31/restaurant-chain-review-burger-21/
Thank you, Burger 21, for coming to Charlotte! It's so amazing having such a reliable, safe place for celiacs to eat - and your food is good to boot! I eat here all the time. Only place in the whole city that I trust with a milkshake, too. They clean everything and get ingredients for it from a separate cabinet. Eat here - you won't be sorry!
Simply amazing! 1.The staff is GIG trained 2. Dedicated prep station, fryer and grill. They even cover your food if you are with a group and it has to sit for a minute before they bring it out 3. The food is delicious & the GF menu is as big as the regular menu 4. Never gotten sick
Quickly became one of my favorite resteraunts. Amazing food, great customer service, and their gluten free menu is great. Having celiac disease has limited me eating out but I've never gotten sick after.
Burger 21 is spectacular! We have never had a gluten problem, and it's great for a burger fix. And the fries are great too!
Our new favorite place! The GF buns are soft and delicious! The fries were amazing! So wonderful to have GF fries!! They have a totally separate prep/cooking area for gluten free. GIG trained.
Great burgers and Fries. Had no issues. Everything came out labelled GF. We will definitely be back.
This was THE best burger with bun I've ever had!!! The fries were wonderful. The rootbeer and hard cider were gf too. The entire staff was knowledgeable and friendly. My son with celiac was overjoyed. I'm gluten intolerant. Neither of us had any reactions.
GF fries!! Whoohooo!! Burgers are so big that a kids meal was plenty for me. Don't forget to save room for a GF shake. My only complaint is that they're 30 mins away. :)
AMAZING BURGER!!!! I've honestly never had a better burger and it's gluten free...my new favorite place!!!
Good gluten free burgers and fries!! Their sauces are easily labeled, too! I just wish their marshmallow sauce was gluten free!
Large gluten free menu including burgers with gluten free buns, fries, salads, dressings, sauces and milkshakes. Very friendly service and everything was delicious. I highly recommend it!
Delicious burgers. This place takes care to separate and label gluten free, including fries, shakes, and condiments. Gluten free buns available.
Their turkey burger is not gf.
Amazing! They go above and beyond to ensure a safe delicious meal for celiacs. They gf buns and fries are yum!
The BEST Gluten Free buns ever! Burgers are absolutely delicious. They have a nice selection of other gluten free options also. Managers are so kind and take the allergy seriously to avoid any cross contamination. I would highly recommend this place!
The service here is horrible. They know very little about being gluten free. They put gluten chips in our dip and looked shocked when I asked them to take it away. They are very cheap with their sides and want to charge you for every single thing . They charge for avocados and sour cream for fajitas😱 they even charge for the chips they bring out and never tell you that they charge you for it. This is the worst restaurant I have been in years actually not
Burgers and fries are good - haven't had any problems with them. However, today I ordered a gluten free milkshake only to be told they can't guarantee it's gluten free because they changed ice cream brands. At least she told me but disappointing to have things listed on gluten free menu that aren't.
Must try this burger place! It is true, it is heaven for celiacs. It is a good $4 up charge for GF, but so delicious. I had their bacon cheesy burger with fries. Bun is delish and fries, so good. They also have an array of sauces that are clearly marked whether GF or not.
I went here with my mom, dad and sister a few weeks ago and we all loved it. The food was really good, great buns, great fries. I also got a vanilla milkshake and there was a lot of cinnamon in it but it wasn't advertised as that so if you're planning on getting a milkshake just know there's a fair amount of cinnamon in it.
This place is AWESOME! The manager Doug took the time explain all their gluten precautions, and even showed me their safety containers that they use in the kitchen. They even bring out gluten-free items separately to avoid cross-contamination. And besides their gluten-free excellence, the food is even more amazing! BTW they have much more than just a chicken salad for celiac options.
Have eaten here several times with no problems, but after my last visit this weekend I got sick. Everything I was served had the GF sticker, but they were really busy and I'm guessing something got mixed up with the fries maybe. I'll go back, just not at a busy time.
waited over 30 minutes still waiting...others waited 45 minutes and left...they were the second people to leave...im goin to leave too...heard the fries were good ...but i have no clue...im out
Dedicated gluten free space. Everything came out with a gluten free sticker, too. Have been twice and did not get sick either time. The food here was delicious. I was so happy to order a hamburger that had a bun, and a bun that tasted like a regular bun at that. The burgers were just the right size (not gigantic like some places), and the milkshakes were made to order from fresh ingredients. Sorey Five Guys, but this is my new go to place when in Albany!
This is a new location. The food was just as good as always and I didn't get sick at all. I had a pick up order and had trouble finding the place. The owner had them cook new fries for me because the original ones were getting old. I'll definitely be back.
Great experience! Gluten free menu, dedicated french fry frier with regular and sweet potato fries. Even the pump sauce bar is labeled which sauces are gluten free. I didn't try the gluten free bun, but the burger and both kinds of fries were delicious! There is even the fancy pick your flavor soft drink machine. I did not get sick. I have found my new go to burger spot!
I stopped here on my drive from Buffalo to Boston. After terrible luck with food in WNY, this was a very welcome stop. They have a separate menu with quite a few options. I sat at the milkshake bar, and the woman behind the counter explained that there was a completely separate GF area of the kitchen (or perhaps a separate kitchen all together), and her decision to work there stemmed from the fact that she had gluten sensitivity and other food allergies and felt safe at work. I got a plain burger and sweet potato fries, and they were absolutely delicious! I wish I'd had room to try one of their GF milkshakes, because the options looked wonderful! There are multiple Burger21 locations, but none in cities that I frequent. Come to Boston!
Okay I have not eaten here yet, but it sounds great. I called to clarify some things: Are the shakes gf? The answer I was given was YES, they can be made gf. Might want to ask more questions, but it sounds good. Secondly, it lists gf beer, but they mean cider - Angry Orchard. I wish they would carry my favorite beer - Red Bridge. The ciders don't really go with food.
Amazing!!!!!!!!! They are so careful with gluten free and even put stickers on them to be safe! The milkshakes are safe and delicious. The service is amazing and kind and the burgers are out of this world!!! This deserves way more than five stars, definitely celiac friendly😊😊👍👍👍👍👍⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ -Colleen, her daughter
Very good fast casual burger place. We went yesterday while visiting Albany from NYC. We had read the good reviews on this app and are so glad they we true! Nice place, separate prep area for GF food and they clearly marked our children's GF food and brought it to our table separately. We had no issues afterwards (and our one daughter is extremely sensitive). It was nice to be able to order GF fries and shakes. Their condiments were also clearly labeled as GF (or not). We will be back next time we visit the Albany area.
All i can say is WOW!! They are amazing here!! My burger and fries were delicious. Every one here is so friendly and accommodating and they treat celiac seriously. They label your food with a gluten free sticker and bring it to the table separately. I can not wait to go back and try all the burgers. No stress -no worry -just enjoy your food here.
Staff was knowledgeable. I skipped the fries since I'm paranoid. I don't eat out much at all so this was a leap. Burger was good (not amazing but good), milkshake was delicious. Food was brought out separately and marked. They said they make the milkshake with a separate spindle to avoid cc. Good experience, didn't get sick.
Great food and fast service. Safe place for celiacs.
11:00 am - 9:30 pm
11:00 am - 9:30 pm
11:00 am - 9:30 pm
11:00 am - 9:30 pm
11:00 am - 10:00 pm
11:00 am - 10:00 pm
11:00 am - 9:00 pm